Check Unifi Bill Online

You can check your Unifi bill through the MyUnifi app or unifi.com.my portal. After logging in with your username and password, go to “My Bills” or “Billing & Payments” on your dashboard. The app and portal provide convenient mobile access to view current bills, past statements, and payment history. Unifi bill checking requires authentication for security purposes—you cannot check bills without logging in.

Once logged in, you’ll find billing information, including monthly charges, payment due dates, and usage details for your services. The portal maintains a 12-month billing history, allowing you to track spending patterns and download statements in PDF format. You can also view any additional charges, proration fees, or credits applied to your account. Detailed tax invoices and usage analytics are available through the same platform for business accounts.

When Is My Unifi Bill Due Each Month?

Unifi bills are typically due within 14 days from the bill generation date. Your monthly bill clearly states the exact due date and can be viewed through your online account. It’s recommended that you set up a reminder to ensure timely payments and avoid service interruptions.

What Payment Methods Are Available For Unifi Bills?

Unifi offers multiple secure payment options, including online banking, credit/debit cards, MyUnifi app, TMpoint outlets, JomPAY, and authorized payment channels like convenience stores. You can also set up auto-debit for hassle-free monthly payments. To pay online, log in to your account, click “Pay Now” under the Billing section and choose your preferred payment method.

1. Digital Payment Methods

The most convenient way to pay your Unifi bill is through digital platforms. The MyUnifi app, available on both Google PlayStore and Apple AppStore, offers seamless payment integration with credit/debit cards and online banking (FPX).

Alternatively, visit the Unifi Selfcare portal (selfcare.unifi.com.my) to make secure payments using your bank account or cards. JomPAY presents another reliable option using Biller Code 8888 with your 10-digit Unifi account number as a reference.

2. E-Wallet Options

Modern e-wallet solutions provide quick payment alternatives with a minimum transaction of RM10. Supported platforms include Boost, Touch ‘n Go, Shopee Pay, BigPay, Lazada Wallet, and S Pay Global. These methods typically process payments instantly and offer cashback or rewards points, making them an attractive choice for tech-savvy users.

3. Physical Payment Locations

Unifi accepts payments at various physical locations for those who prefer traditional payment methods. Visit TM Authorized Dealers, POS Malaysia outlets, or popular convenience stores, including 7-Eleven, 99 Speedmart, and KK Mart. These locations accept cash payments and provide immediate payment receipts for your records.

4. Auto-Debit Services

Set up auto-debit through your bank or credit card to ensure timely payments and avoid service interruptions. This hassle-free option automatically deducts your monthly bill amount on the due date. Contact your bank or Unifi customer service to arrange this service.

To maintain uninterrupted service, pay your bills before the due date and keep payment receipts for reference. Consider enabling payment notifications through the MyUnifi app to stay informed about billing cycles and due dates. Contact Unifi customer service to discuss payment arrangements or instalment plans for large outstanding amounts.

Where Can I Find My Unifi Account Number?

Your Unifi account number can be found in your bill statement or Unifi online account. Check your monthly bill statement where it’s listed as “Account Number” or “No. Akaun.” You can also find it by logging into your Unifi online account and checking your profile section. If you cannot locate it, contact Unifi customer support at 100 (TM fixed line) or 03-2241 1290 (mobile).

What Happens If I Have An Outstanding Bill?

An outstanding Unifi bill may result in service suspension or termination until payment is made. Additional late fees or penalties may be imposed. It’s crucial to contact Unifi customer service promptly to discuss payment arrangements and prevent service disruptions.

Why Might My Unifi Bill Be Higher Than Expected?

Seven main factors contribute to a higher Unifi bill. These include exceeding data limits, plan upgrades, additional service subscriptions, equipment charges (like modem or router rentals), taxes and regulatory fees, or accumulated late payment charges. Review your bill details carefully and contact customer service to clarify specific charges.

How Can I View My Previous Bill Statements?

Previous bill statements can be accessed through your MyUnifi account under the ‘Billing History’ or ‘Statement History’ section. These statements are typically available for up to 12 months and can be downloaded in PDF format for your records or reference.

What Should I Do If There’s An Error In My Bill?

If you notice any discrepancies in your bill, contact Unifi Customer Service immediately through their live chat, call center (100), or visit the nearest TMpoint outlet. Have your account details and specific billing concerns ready to expedite the resolution process. It’s important to report billing issues promptly for quick investigation and adjustment if necessary.

Can I Check the Unifi Bill Without Logging In?

No, it is not possible to check your Unifi bill without logging in, as authentication is required to protect your personal and billing information. If you’ve forgotten your login credentials, use the “Forgot Username” or “Forgot Password” feature on the login page, or contact Unifi customer support for assistance in recovering your account access.