Check TM Bill Online

You can check your TM bill through the unifi website (unifi.com.my) or the myunifi app. After logging in to your account using your username and password, go to the billing section. You can view your current and previous bills, payment history, and outstanding amounts. For paperless convenience, bills can be received via email if you’ve opted for e-billing. New users must complete a one-time registration process using their account number.

To find your TM account number, check the top right corner of your physical bill or log into your Unifi account at unifi.com.my. If you can’t locate your account number through these methods, contact TM customer service at 100 (from TM fixed line) or 1-300-88-9515 (from mobile). Keep your account number confidential for security purposes.

What Information Do I Need To Check My TM Bill?

To access your TM bill, you’ll need your account number (found on physical bills or the TM portal), login credentials (email/username and password), registered mobile number for SMS verification, and IC number if registering for the first time. These details ensure secure access to your billing information.

For enhanced security, TM recommends keeping your security questions and answers updated and enabling two-factor authentication. These security measures protect your billing information from unauthorized access.

What Should I Look For In My TM Bill?

When reviewing your TM bill, focus on the monthly subscription charges, any pro-rated charges from package changes, and add-on services. Pay attention to usage charges beyond package limits, previous balances carried forward, and payment due dates. If applicable, special charges like early termination fees or service restoration costs should also be noted.

Regular bill review helps identify billing errors or unexpected charges promptly, allowing you to address any discrepancies with TM customer service before they accumulate.

Can I Check My TM Bill Through Multiple Channels?

Yes, TM provides six main channels for bill checking: the Unifi website, MyUnifi mobile app, TMpoint outlets, TM Contact Center (100), live chat support, and email billing statements.

These channels allow customers to check the bill status through whichever method is most convenient. Some channels offer immediate access, while others might require processing time for detailed information.

What Are The Payment Options After Checking My TM Bill?

Bill payment options include online banking (FPX), credit/debit cards, JomPAY (Biller Code: 8888), auto-debit arrangements, MyUnifi app payments, ATM transactions, TMpoint counter payments, authorized dealers, and mail payments via check or money order. Processing times differ based on the payment method chosen.

Online payments typically reflect instantly in your account, while other methods may take 2-3 working days to process. Auto-debit offers the most convenient option, automatically deducting your bill amount on the due date to prevent late payments.

What Happens If I Have An Outstanding TM Bill?

Outstanding bills trigger a sequential response from TM. Within the first 30 days, late payment charges apply. By day 31, you’ll receive a service limitation warning, followed by service suspension between days 45 and 60. After 90 days, service termination occurs. Reconnection requires a fee between RM20-RM50, and prolonged non-payment may result in the CTOS blacklisting.

TM encourages customers facing payment difficulties to contact them immediately for payment plan arrangements. Early communication can prevent service disruption and additional penalty charges.

Why Might My TM Bill Be Higher Than Expected?

Higher bills typically result from exceeding data quotas, making international calls, subscribing to premium channels, or adding new equipment. Additional costs may include installation fees, contract renewal charges, multiple service subscriptions, late payment penalties, service restoration fees, or unpaid previous balances carried forward. Customers can request a detailed bill breakdown from TM customer service for unclear charges.

Is There A Difference Between Unifi And TM Bills?

TM and Unifi bills are identical, as Unifi are simply TM’s broadband service brand. The billing system, payment methods, and customer service channels remain consistent across all TM services. Customers with multiple services receive a single consolidated bill that includes all charges under the TM umbrella.

How Can I Dispute A TM Bill?

Bill disputes must be initiated within 30 days of the bill date by documenting disputed charges and contacting TM with supporting evidence. While the investigation proceeds, customers should continue paying undisputed amounts. Weekly follow-up on dispute status; if unresolved within 30 working days, the matter can be escalated to MCMC.

How Do I Update My TM Billing Information?

Billing information updates can be processed through the Unifi portal, at TMpoint locations, by calling 100, or through the MyUnifi app. Regular billing and contact information updates prevent service interruptions and ensure you receive important account notifications promptly.