SAJ Hotline

The SAJ Hotline in Ranhill SAJ is a dedicated communication channel for immediate customer assistance and support. It is an integral part of Ranhill SAJ’s customer service, allowing customers to report issues, make inquiries, and receive prompt responses to their concerns.

The hotline plays an important role in ensuring customer satisfaction and maintaining the quality of Ranhill SAJ’s services, not only on the field but also online experience with SAJ online.

What is SAJ hotline number?

You reach out to Ranhill SAJ INFO CENTER Talian Mesra (SAJIC) via their hotline number, 1-800-88-7474.

Does Ranhill SAJ operates 24 hours?

Yes, Ranhill SAJ operates 24 hours a day, including during public holidays and festive seasons such as Hari Raya Aidilfitri and Chinese New Year.

Can can I lodge a complaint to SAJ via SMS?

Yes, you can lodge a complaint to Ranhill SAJ via SMS.

To submit your complaint to SAJ through SMS, simply type: AT <space> RanhillSAJ <space> Your Complaint.

Send this message to 63001.

What are the common complaints in Ranhill SAJ?

Here are the common complaints lodged by customers to Ranhill SAJ:

1. SAJ Water Disruption: This is one of the most common complaints where customers experience a sudden cessation of water supply without prior notice. This could be due to pipe repairs, maintenance work, or other unforeseen issues.
2. Low Water Pressure: Customers often complain about low water pressure in their homes or businesses. This could be caused by various factors such as a disruption in the water supply, pipe blockages, or faulty plumbing.
3. Leaking Pipes (Paip Bocor): This is another common issue where customers report water leakage from pipelines. This not only leads to water wastage but can also cause structural damage if not addressed promptly.
4. Poor Water Quality: Customers sometimes complain about the quality of the water supplied. This could include issues like cloudy water, bad taste or smell, or presence of particles.
5. Billing Disputes: Some customers may dispute their water bills, claiming they need to be lowered or contain errors. This can cause dissatisfaction among customers and lead to complaints. Please just refer to the SAJ check bill section for reference.
6. Poor Customer Service: Some customers may complain about poor customer service, such as slow response time to complaints, lack of communication, or unprofessional behavior from staff.
7. Interruption Due to Development Works: Water supply may be interrupted due to development works in the area, causing inconvenience to customers.
8. Meter Issues: Complaints may also arise from issues with the water meter, such as malfunctions or inaccurate readings leading to incorrect billing.
9. Delayed Repairs: Customers may complain about delays in fixing reported issues, resulting in prolonged water disruption or other inconveniences.
10. Lack of Notice for Planned Disruptions: Customers may complain when they are not given sufficient notice for planned water disruptions for maintenance or repair works.

What to do if my complaints to Ranhill SAJ is not addressed?

If your complaints to Ranhill SAJ are not addressed, you can follow these steps:

1. Follow up: Send a follow-up email or letter regarding your complaint. Sometimes, communications can get lost or overlooked.
2. Escalate: If the regular customer service is not responsive, escalate your complaint. Ask to speak to a manager or supervisor.
3. Use Social Media: Companies are often responsive on social media because these platforms are public. You can reach out to them on Twitter, Facebook, or any other platform they are active on.
4. Contact Regulatory Authority: If your issue remains unresolved, you can consider contacting the regulatory authority overseeing utilities in your area.
5. Legal Action: If you believe the company is violating your rights, you may want to consult with a lawyer to determine whether legal action is appropriate.

Remember to keep a record of all communications for future reference.

Can I contact Ranhill SAJ regional offices or branches?

Yes, you can contact Ranhill SAJ regional offices. The contact details are usually available on their official website.

Here is some information that we managed to get online via Google.

SAJ Pasir Gudang

Ranhill SAJ Sdn Bhd Pasir Gudang
11 Jalan Mawar Merah 3/1, PG Square
07-254 2886

Syarikat Air Johor Sdn. Bhd
No. 3, Jalan Jati 2, Taman Air Biru, Johor
07-254 1631

SAJ Batu Pahat

SAJ Ranhill (SAJ) Batu Pahat
Jalan Suasa, Kampung Kenangan Dato Onn, 83000 Batu Pahat, Johor
07-431 7944

SAJ Kluang

SAJ Kluang
Address: Jalan Ibrahim, Kompleks Pejabat-pejabat Kerajaan, 86000 Kluang, Johor
Phone: 07-773 5040

SAJ Kulai

SAJ Kulai
Address: 124, Jalan Kenanga 29/6, Bandar Indahpura, 81000 Kulai, Johor
Phone: 07-663 7925

SAJ Muar

Ranhill SAJ Muar
Address: Jalan Ibrahim, 84000 Muar, Jalan Mohamadiah, Taman Sri Tanjung, 84000 Muar, Johor
Phone: 06-952 6611

SAJ Kota Tinggi

Address: Jln Tun Sri Lanang
Phone: 07-883 4377

SAJ Larkin / Johor Bahru

Address: Jalan Garuda, Larkin,80350 Johor Bahru, Johor Darul Takzim
Phone: 07-225 5367, 07-225 5368

SAJ Segamat

Address: Batu 5, Jalan Kampung Genuang, 85000 Segamat
Phone: 07-943 2699

SAJ Nusajaya / Gelang Patah / Iskandar Puteri

Address: No. 1 & 3, Jalan NP 2/8, Johor Nusajaya Industrial Park 2, Nusajaya Industrial Park 2, 79250 Gelang Patah, Johor
Phone: 07-556 4227

SAJ Pontian

Address: Jalan Teo Kang Sui
Phone: 07-687 8022

SAJ Mersing

Address: Jalan Temenggong
Phone: 07-799 3555

SAJ Yong Peng

Address: 41, Jalan Kota, Taman Kota, 83700 Yong Peng, Johor
Phone: 07-467 7320

However, for accurate and detailed information, it’s recommended to visit the official Ranhill SAJ website or directly get in touch with them.

Alternatively, how do I contact Ranhill SAJ?

Several options are available if you have any inquiries or concerns you wish to address with SAJ. One of these is through email. You can send your queries directly to [email protected]. Be sure to provide important details such as your name, contact information, and a clear description of your issue or question.

Social media is another platform you can utilize to connect with SAJ. You can reach out through their official channels on platforms like Facebook and Twitter. This can be a convenient way to get your concerns addressed as these platforms are widely used and easily accessible.