Unifi customers can check their bills through multiple official channels, primarily the MyUnifi mobile application or the Unifi website. After logging into the MyUnifi app with their TM account credentials, users can view and download billing statements for the latest six months. The app provides a comprehensive billing history and insights into account usage. Alternatively, customers can check bills via the Unifi website, TMpoint outlets, the TM Contact Center (100), live chat, or through email billing statements sent to their registered email address.
For first-time registration on the Unifi portal or app, users need their TM account number, login credentials, registered mobile number, and IC number. It is critical to ensure contact details are updated in the system to guarantee uninterrupted receipt of e-bills or SMS notifications. TM has transitioned to paperless billing since 2018, making these digital channels the standard for bill delivery and management. Customers are encouraged to use the MyUnifi app for a seamless experience that includes viewing, paying, and managing bills from anywhere.
TM Unifi Check Bill
What Is Unifi?
Unifi is a high-speed fibre broadband service brand operated by Telekom Malaysia Berhad (TM), the national telecommunications company. It provides internet, digital television, and mobile services to residential and business customers across Malaysia. Unifi represents TM’s converged offerings, which are designed to deliver an integrated digital experience. The services are supported by a fibre optic infrastructure that enables high-capacity data transmission.
Unifi services are managed through a dedicated application called MyUnifi, which consolidates account management, billing, and support features. The brand also includes Unifi TV, a digital television service, and Unifi Mobile, a mobile plan offering. All billing for Unifi services is handled by TM, and Unifi bills are identical to TM bills. The brand focuses on delivering connectivity solutions that support modern digital lifestyles.
How Can You Check Your Unifi Bill With an Account Number?
You can check your Unifi bill easily using your account number through several official channels. The fastest way is via the myUnifi portal at unifi.com.my, where you simply log in, enter your account number, and view your current bill details, outstanding balance, and payment history. Alternatively, you can download the myUnifi app from Google Play or the App Store, which allows you to log in with your account number to track bills, receive notifications, and make payments instantly. For customers who prefer offline methods, you can also call Unifi’s customer service at 100, provide your account number, and request your bill details directly from their support team. This ensures that all billing information is securely tied to your registered account.
What Are the Primary Features of the MyUnifi App?
The MyUnifi app functions as an all-in-one digital platform that allows users to manage their Unifi accounts, pay bills, track usage, and access exclusive rewards. Users can subscribe to new Unifi services, schedule installations, and monitor the progress of their service setup directly through the application. The app supports hassle-free bill payments via credit or debit cards and FPX, and it enables users to upgrade their service plans as needed. Furthermore, it provides detailed insights into data consumption and account activity for the previous 90 days.
Additional features include integrated customer support through live chat, access to the Unifi community forum, and self-troubleshooting guides. The app also includes a 24/7 chatbot named Maya for instant assistance. Users can locate the nearest Unifi Store or TMpoint outlet through the app and access Elite Crew expert tech support. A key feature is Digitalme, a free digital ID that serves as a single sign-on for all Unifi services, developed by webe digital powered by TM. The app is free to download on iOS and Android platforms.
How Can Payments Be Made for Unifi Services?
Unifi offers multiple payment methods including online options via the MyUnifi app, Unifi website, online banking, JomPAY, and auto-debit arrangements. The MyUnifi app accepts payments through credit or debit cards and FPX, with transactions protected by PCI DSS security standards. This ensures that online payments are secure and reliable. Additionally, customers can pay their bills at TMpoint counters, through authorized dealers, via ATM machines, or by mail.
Late payments incur charges and may lead to service limitations, suspension, or even termination with applicable reconnection fees. TM encourages customers facing financial difficulties to contact them directly to arrange payment plans and avoid service disruption. For Unifi branded companies, an online payment portal via US Bank e-pay exists, but the payment link was non-functional as of the last available information, with a resolution in progress. It is advisable to use the primary MyUnifi app or website for payments.
What Support Channels Are Available for Unifi Customers?
Unifi provides comprehensive customer support through digital, physical, and communication channels including the MyUnifi app, live chat, social media, and the Unifi community forum. The app itself integrates a live chat feature and a 24/7 chatbot named Maya for instant help. Customers can also access self-troubleshooting guides and community discussions for common issues. For more direct assistance, the TM call center at 100 and physical TMpoint outlets are available.
Support extends to technical help, billing inquiries, and service management. The Elite Crew expert tech support can be accessed via the app for specialized assistance. Furthermore, users can engage with Unifi through official social media pages on platforms like Facebook, where the company shares instructional videos and updates. For unresolved billing disputes, customers have 30 days to raise the issue with evidence, and they may escalate the matter to the Malaysian Communications and Multimedia Commission (MCMC) if needed.
What Are the Technical Specifications and Compatibility of the MyUnifi App?
The MyUnifi app is compatible with Android devices running Jelly Bean (4.1.x) up to Oreo (8.1.0) and iOS devices with iOS 10 or later. The app is free to download from the Google Play Store, Apple App Store, and Huawei AppGallery. It has been downloaded over one million times on Google Play and receives regular updates for bug fixes and feature improvements. The app requires certain permissions to function fully, including access to personal and financial information for transactions.
Data safety measures include encryption of data in transit and explicit user consent for sharing information with third parties. The app collects user data such as contact information, financial details, identifiers, usage data, and diagnostics to enhance service delivery. The Digitalme feature within the app stores verified personal information securely and shares data only with user consent. Privacy practices are clearly outlined, and the app is developed by Telekom Malaysia Berhad.
How Does the Unifi Rewards and Digitalme System Work?
The MyUnifi app includes a rewards system where users earn points for spending on Unifi services, which can be redeemed for exclusive deals and offers. This loyalty program incentivizes customers to use the app for transactions and engagements. The points are accrued based on bill payments and other qualified spending within the Unifi ecosystem. Redemption options vary and are often promoted as app-exclusive opportunities.
Digitalme is a digital identity feature integrated into the MyUnifi app that provides single sign-on access across all Unifi services. It is free for all Unifi customers and developed by webe digital powered by TM. The Digitalme profile securely stores verified personal information and requires user consent before sharing any data with connected services. This system simplifies the login process while maintaining high security and privacy standards for user data.
What Should Customers Do in Case of Billing Discrepancies or Service Issues?
Customers must report any billing discrepancies within 30 days of the bill issuance date and provide supporting evidence for their claim. They should first contact Unifi support through the MyUnifi app, live chat, or the TM call center at 100 to initiate a dispute. Unifi will investigate the claim and attempt to resolve the issue directly with the customer. Keeping records of bills and payments is essential for this process.
If the dispute remains unresolved with Unifi, customers have the right to escalate the matter to the Malaysian Communications and Multimedia Commission (MCMC). The MCMC acts as the regulatory body for telecommunications in Malaysia and can provide further arbitration. For general service issues, the Unifi community forum is a resource where users discuss problems and share solutions, though official channels are recommended for guaranteed support.
When Is My Unifi Bill Due Each Month?
Unifi bills are typically due within 14 days from the bill generation date. Your monthly bill clearly states the exact due date and can be viewed through your online account. It’s recommended that you set up a reminder to ensure timely payments and avoid service interruptions.
What Payment Methods Are Available For Unifi Bills?
Unifi offers multiple secure payment options, including online banking, credit/debit cards, MyUnifi app, TMpoint outlets, JomPAY, and authorized payment channels like convenience stores. You can also set up auto-debit for hassle-free monthly payments. To pay online, log in to your account, click “Pay Now” under the Billing section and choose your preferred payment method.
1. Digital Payment Methods
The most convenient way to pay your Unifi bill is through digital platforms. The MyUnifi app, available on both Google PlayStore and Apple AppStore, offers seamless payment integration with credit/debit cards and online banking (FPX).
Alternatively, visit the Unifi Selfcare portal (selfcare.unifi.com.my) to make secure payments using your bank account or cards. JomPAY presents another reliable option using Biller Code 8888 with your 10-digit Unifi account number as a reference.
2. E-Wallet Options
Modern e-wallet solutions provide quick payment alternatives with a minimum transaction of RM10. Supported platforms include Boost, Touch ‘n Go, Shopee Pay, BigPay, Lazada Wallet, and S Pay Global. These methods typically process payments instantly and offer cashback or rewards points, making them an attractive choice for tech-savvy users.
3. Physical Payment Locations
Unifi accepts payments at various physical locations for those who prefer traditional payment methods. Visit TM Authorized Dealers, POS Malaysia outlets, or popular convenience stores, including 7-Eleven, 99 Speedmart, and KK Mart. These locations accept cash payments and provide immediate payment receipts for your records.
4. Auto-Debit Services
Set up auto-debit through your bank or credit card to ensure timely payments and avoid service interruptions. This hassle-free option automatically deducts your monthly bill amount on the due date. Contact your bank or Unifi customer service to arrange this service.
To maintain uninterrupted service, pay your bills before the due date and keep payment receipts for reference. Consider enabling payment notifications through the MyUnifi app to stay informed about billing cycles and due dates. Contact Unifi customer service to discuss payment arrangements or instalment plans for large outstanding amounts.
Where Can I Find My Unifi Account Number?
Your Unifi account number can be found in your bill statement or Unifi online account. Check your monthly bill statement where it’s listed as “Account Number” or “No. Akaun.” You can also find it by logging into your Unifi online account and checking your profile section. If you cannot locate it, contact Unifi customer support at 100 (TM fixed line) or 03-2241 1290 (mobile).
What Happens If I Have An Outstanding Bill?
An outstanding Unifi bill may result in service suspension or termination until payment is made. Additional late fees or penalties may be imposed. It’s crucial to contact Unifi customer service promptly to discuss payment arrangements and prevent service disruptions.
Why Might My Unifi Bill Be Higher Than Expected?
Seven main factors contribute to a higher Unifi bill. These include exceeding data limits, plan upgrades, additional service subscriptions, equipment charges (like modem or router rentals), taxes and regulatory fees, or accumulated late payment charges. Review your bill details carefully and contact customer service to clarify specific charges.
How Can I View My Previous Bill Statements?
Previous bill statements can be accessed through your MyUnifi account under the ‘Billing History’ or ‘Statement History’ section. These statements are typically available for up to 12 months and can be downloaded in PDF format for your records or reference.
What Should I Do If There’s An Error In My Bill?
If you notice any discrepancies in your bill, contact Unifi Customer Service immediately through their live chat, call center (100), or visit the nearest TMpoint outlet. Have your account details and specific billing concerns ready to expedite the resolution process. It’s important to report billing issues promptly for quick investigation and adjustment if necessary.
Can I Check the Unifi Bill Without Logging In?
No, it is not possible to check your Unifi bill without logging in, as authentication is required to protect your personal and billing information. If you’ve forgotten your login credentials, use the “Forgot Username” or “Forgot Password” feature on the login page, or contact Unifi customer support for assistance in recovering your account access.