CelcomDigi customers can check their bills online using either the Celcom Life app or the MyDigi app. The process requires logging into the respective application, go to the billing section, and selecting the desired monthly or annual statement for viewing or downloading. The annual statements, which are especially useful for tax filing purposes, are also accessible through these apps.
To make the process easier, step-by-step guides are provided on the official CelcomDigi support website, ensuring customers can follow clear instructions. In addition, a dedicated YouTube video titled “#SettleSamaSama CelcomDigi” serves as a visual tutorial, demonstrating how to log into Celcom LifeHub, move to the billing area, choose bill statements, and initiate the download. These methods ensure that customers have immediate access to their billing information for easy review, storage, or record-keeping.
Celcom Check Bill
What Is Celcom?
Celcom, now part of CelcomDigi Berhad following a merger, is a major telecommunications provider in Malaysia. The company is formally registered under the number 199701009694 (425190-X) and delivers a wide array of mobile and digital services to consumers and businesses across the country.
Its services encompass postpaid and prepaid mobile plans, home wireless solutions, and corporate offerings. CelcomDigi provides secure online bill payment services, including its Click and Pay system that uses a One-Time Pin (OTP) for authentication. The company also operates the Celcom Life app, a digital platform that enables users to manage their accounts, pay bills, and access various value-added services.
What Services Does the Celcom Life App Provide?
The Celcom Life app, developed by CelcomDigi Mobile Sdn Bhd, functions as a comprehensive self-service portal for customers. It is available for both Android devices requiring version 5.0 or higher and iOS devices requiring version 11.0 or higher. The application supports management for postpaid, prepaid, home wireless, and corporate plans.
Key features include bill payment, prepaid reloading, statement checking, and purchasing add-ons. The app also offers a store locator, direct contact support, personalized deals through its just4ME program, SIM replacement services, and device self-help guides. Other functionalities include viewing transaction history, using multiple payment methods, requesting PUK codes, managing social add-ons, buying roaming passes, setting up auto-billing, and for prepaid users, accessing credit advance and validity extension services. The iOS version holds a 4.4-star rating from 487 users on the Apple App Store.
How Does CelcomDigi Handle Bill Payments and Outstanding Balances?
CelcomDigi provides a secure online bill payment service that is designed for speed and user convenience. Customers can pay bills for their own services or on behalf of others using either a mobile number or an account number as an identifier. The Click and Pay service on the Celcom website incorporates an additional security layer by sending a One-Time Pin (OTP) to the registered mobile number for payment authentication.
For customers wishing to port their number to another provider, settling any outstanding balance is a mandatory requirement. A dedicated portal on the CelcomDigi website allows users to check their outstanding bill amount by simply entering their mobile number. Full payment of this outstanding bill must be completed before a port-out request can be finalized.
What Recognition Has the Celcom Life App Received?
The Celcom Life app earned the Best Use of Mobile award at the Customer Experience Asia Summit in 2018. This accolade recognized the application’s effectiveness in enhancing customer experience through its mobile platform. The app’s wide range of self-service features contributed to this achievement.
Customer feedback is available through the app stores, with the iOS version maintaining a 4.4-star rating based on 487 user reviews. For ongoing support and troubleshooting, the company provides a dedicated email contact at [email protected].
How Are CelcomDigi Monthly Bills Structured?
A CelcomDigi monthly bill is organized into two primary sections for clarity. The first section is a summary bill that provides an overview of the charges and total amount due. The second section is a detailed bill that breaks down all individual charges and usage statistics.
This bifurcated structure allows customers to quickly grasp the total cost or delve into a comprehensive analysis of their monthly consumption and fees. The detailed section is particularly useful for verifying specific charges and understanding data, call, and SMS usage patterns throughout the billing cycle.