Customers can check their Indah Water bill through the official Indah Water Customer Portal or the dedicated mobile application. The primary method involves visiting the portal at the company’s website, entering the sewerage account number, and viewing the latest statement. The portal provides a complete transaction history and allows for bill payment without requiring a login. Alternatively, the mobile app, available for free on the Apple App Store and Google Play, offers the same functionality. After downloading the app, users can check their account balance and view bills at any time.
The mobile application, last updated in May 2025 as version 4.2.2, also enables users to register for eBills. This service sends bills directly to a registered email address. Both platforms reflect payment updates upon clearance. For those preferring not to use digital tools, bill information is also available on the physical statement sent to the account holder’s registered address.
Indah Water Check Bill
What Is Indah Water?
Indah Water Konsortium Sdn Bhd is Malaysia’s national sewerage company, owned by Minister of Finance Incorporated. The company was awarded a nationwide concession by the Federal Government in 1994. Its core mandate is to develop and maintain a modern and efficient sewerage system for all Malaysians.
The company’s responsibilities are operationalized through a network of treatment plants and an extensive maintenance infrastructure. Its services include sewerage system operation, desludging, blockage clearing, and initiatives in renewable energy. The company maintains its head office at Menara Indah Water, No. 1 Jalan Damansara, 60000 Kuala Lumpur.
What Payment Methods Does Indah Water Accept?
Indah Water provides multiple payment channels for customer convenience, including online banking, JomPay, and over-the-counter methods. Online banking options include major Malaysian banks such as Maybank2u, CIMB Clicks, RHB, Public Bank, AmBank, Bank Islam, Hong Leong Bank, BSN, and Bank Rakyat. The JomPay biller code is 68502. Electronic fund transfers and credit or debit card payments are also accepted.
For traditional payment methods, customers can pay via cash or cheque at Indah Water offices or designated bank branches. The company has Customer Service Centres located in Urban Transformation Centres in several states, including Melaka, Kuala Lumpur, Perak, Kedah, Pahang, and Johor. Auto-debit registration facilities are available at the Head Office, Unit Offices, and Maybank branches.
How Does Indah Water Protect Customer Data?
Indah Water commits to safeguarding personal data in strict compliance with Malaysia’s Personal Data Protection Act 2010. The company has a published privacy policy and personal data protection policy that are accessible on its official website. These documents outline the procedures for collecting, using, and storing customer information.
The mobile application employs data encryption for all information in transit. The app’s privacy practices disclose that it collects user contact information and identifiers linked to identity, alongside diagnostic data that is not linked to user identity. Customers can request data deletion by contacting the company’s compliance team at [email protected].
What Services Does Indah Water Provide Beyond Sewage Treatment?
Indah Water’s operational scope extends beyond basic sewage management to include desludging services, blockage clearing, and renewable energy initiatives. The company is responsible for the entire sewage value chain, from the maintenance of the piping network that transports waste to the treatment processes at its facilities.
The company also engages in public-facing services through its customer portal and mobile app. These digital platforms allow users to submit complaints or enquiries, report issues like blockages, and use the “Eye of Customer” feature to report abnormal activities. A whistleblower feature within the mobile app is dedicated to reporting misconduct.
How Can Customers Engage With Indah Water for Support?
Customer engagement is facilitated through multiple channels, including a telephone helpline, email support, and physical service centres. The main customer service helpline is 03-2780 1100. For specific communications, the company can be reached via email at [email protected] for general enquiries and [email protected] for data protection matters.
The mobile application includes a feature to locate the nearest IWK operations offices for in-person support. The company maintains an active presence on social media platforms including Facebook, Twitter, Instagram, YouTube, and LinkedIn, providing additional avenues for customer interaction and information dissemination.