Digi customers can verify their network coverage and service status through the official Network Status Checker available at corporate.celcomdigi.com/network/checker, which provides real-time updates on service alerts and network disruptions in specific locations. For more detailed insights, the Voice and Data Services portal at coverage.digi.com.my/fso_tsg/pages/VDServices.html offers interactive maps that display the availability of 2G, 4G, LTE-A, and 5G services, with options to filter between indoor and outdoor coverage.
While these tools give a reliable indication of coverage, Digi notes that actual service quality may vary depending on building conditions, device models, weather, and network traffic. For independent perspectives, third-party platforms such as Opensignal and nPerf provide crowdsourced coverage maps based on real user data. Opensignal reflects Digi’s network availability and speed performance through its Android and iOS apps, while nPerf updates its coverage maps hourly and refreshes speed maps every 15 minutes, offering an up-to-date view of real-world connectivity.
Digi Check Coverage
What Is Digi Telecommunications?
Digi Telecommunications is a leading Malaysian mobile service provider offering voice, SMS, mobile data, and fibre services nationwide. It operates as part of CelcomDigi Berhad following the Celcom–Digi merger and continues to expand its 2G, 4G, and 5G networks to support both prepaid and postpaid customers, as well as business users. Digi also provides fibre broadband plans ranging from 100Mbps up to 2Gbps, available through the Digi Fibre coverage checker.
How Does Digi Ensure Network Reliability and Service Quality?
Digi ensures reliability through continuous monitoring, infrastructure investments, and transparent service updates. The Network Status Checker enables customers to confirm whether connectivity issues are caused by wider network disruptions or localised device problems. In addition, Digi publishes service alerts and provides troubleshooting guidance for calls, SMS/MMS, and internet-related issues.
What Mobile Network Technologies Does Digi Support?
Digi supports 2G, 4G LTE, LTE-A, and 5G technologies, providing nationwide coverage for both voice and data services. Its 5G services are delivered via Digital Nasional Berhad’s (DNB) 5G network, integrated through CelcomDigi. Customers can check detailed availability by region and technology type using Digi’s official coverage tools.
What Fibre Internet Services Does Digi Offer?
Under the Digi Fibre brand, Digi provides multiple fibre internet plans tailored for residential and business users. Options range from 100Mbps to 2Gbps, depending on location and user needs. Customers can confirm service eligibility using the official fibre coverage checker, which requires an address input before allowing plan selection, registration, and installation scheduling.
How Does Digi Provide Customer Support and Troubleshooting?
Digi customers can access support via the MyDigi app, the official website, or direct contact with customer service. Troubleshooting resources are available for common problems like call quality, messaging issues, and internet connectivity, while the Network Status Checker offers real-time updates on service disruptions and maintenance. This ensures customers can quickly identify whether issues are device-related or due to wider network conditions.
What Third-Party Coverage Mapping Services Support Digi Network Verification?
Customers seeking additional verification can use Opensignal, which provides coverage maps and speed data based on real user measurements via its mobile apps. nPerf offers similar insights, with coverage maps updated hourly and speed maps refreshed every 15 minutes. For more technical insights, CellMapper maps Digi’s cell towers and signal strength, allowing users to view tower types and coverage distribution.
How Does Digi Support Business and Enterprise Customers?
Digi supports enterprise users with dedicated postpaid packages, IoT connectivity, and high-speed fibre broadband solutions. Business customers benefit from the same real-time network tools as individual users but also gain access to enterprise support channels and tailored service packages under the CelcomDigi Business brand.