Maxis provides multiple online tools for customers to verify both mobile and fibre coverage across Malaysia. On the official Maxis website, users can access interactive coverage maps for mobile networks, including 2G, 3G, 4G, and 5G, to check availability in their area. For fibre internet, Maxis offers a dedicated coverage checker where customers simply input their address to confirm service availability. If fibre coverage is not yet available, users can also register their interest for future expansion in their area. Third-party platforms like nPerf and Opensignal provide crowdsourced coverage data collected from actual user measurements. nPerf updates coverage maps hourly and speed maps every 15 minutes.
Customers who wish to verify mobile coverage can use the Maxis network map or rely on nPerf’s mobile app for real-time insights. For fibre services, the Maxis coverage checker on the official site remains the primary method of confirmation. For further assistance, Maxis support is available via phone at 1700 81 7666 for business fibre, 1700 818 222 for residential fibre, as well as through WhatsApp and online support forms. These channels ensure that customers receive timely updates and help regarding coverage and service availability.
Maxis Check Coverage
What Is Maxis?
Maxis is a leading telecommunications provider in Malaysia offering mobile and broadband services. The company delivers 2G, 3G, 4G, and 5G mobile networks across the country, with 5G coverage maps provided by Digital Nasional Berhad. Maxis also provides fibre internet with speeds from 100Mbps to 2Gbps and supports various 5G-capable devices including smartphones and routers.
Maxis services include postpaid mobile plans ranging from RM79 to RM199 monthly with unlimited data, and fibre plans with unlimited data and free installation on selected packages. The company maintains extensive network coverage in major regions such as Selangor, Penang, Johor, Sabah, and Sarawak, and offers business solutions including high-speed fibre internet and dedicated support services.
What Mobile Network Services Does Maxis Provide?
Maxis provides comprehensive mobile network services including 2G, 3G, 4G, and 5G connectivity throughout Malaysia. Their 5G coverage utilizes infrastructure from Digital Nasional Berhad, and actual service quality may vary based on factors like device models and topography. Maxis offers postpaid plans with unlimited 5G and 4G data, with prices from RM79 to RM199 per month, and supports a range of 5G devices.
The company regularly updates its network coverage and includes major cities like Kuala Lumpur, Johor Bahru, and Kota Kinabalu. Customers can use Maxis’ official coverage map or third-party tools like nPerf and Opensignal to verify network availability and performance in their areas.
What Fibre Internet Services Does Maxis Offer?
Maxis offers fibre internet services under the Maxis Home Fibre brand with speeds from 100Mbps to 2Gbps and unlimited data. Plans include free installation and a WiFi 6 router with selected packages. Coverage is expanding monthly, and customers can check availability online using their address and register interest if service is not yet available in their area.
Maxis Fibre is available in many fibre-ready condominiums and apartments, with installation typically completed within 3 to 5 working days. The company also provides 5G Home WiFi plans for unlimited 5G and 4G home internet, offering an alternative where fibre is not accessible.
How Does Maxis Support Business Customers?
Maxis provides dedicated fibre internet solutions for business customers through Maxis Business Fibre. Services include high-speed internet with support for various business needs, and coverage can be checked online or by calling 1700 81 7666. Business customers receive technical and billing support through dedicated hotlines.
Maxis ensures business clients have access to reliable connectivity and professional support services. The company facilitates coverage checks and installations, helping businesses maintain efficient operations with robust internet solutions.
What Role Do Third-Party Coverage Maps Play for Maxis Services?
Third-party coverage maps from nPerf and Opensignal provide crowdsourced data on Maxis network performance. nPerf collects real user measurements via its app, updating coverage maps hourly and speed maps every 15 minutes. Opensignal offers detailed network experience reports based on actual user data, helping validate coverage claims.
These platforms allow users to measure real-world network availability and speeds for Maxis 2G, 3G, 4G, and 5G services. They cover major Malaysian cities and regions, providing tools for both consumers and mobile operators to analyze network performance.
How Can Customers Access Support for Maxis Services?
Customers can access support for Maxis services through multiple channels including phone, WhatsApp, and online forms. Residential support is available at 1700 818 222, while business customers can call 1700 81 7666. Maxis also provides assistance via WhatsApp and online coverage check tools for fibre and mobile services.
Support includes help with coverage verification, installation inquiries, and technical issues. Maxis ensures customers receive prompt assistance for sales, relocation, and billing needs through dedicated hotlines and digital platforms.
What Promotions and Additional Services Does Maxis Provide?
Maxis offers promotions such as home devices including TVs, iPads, and PS5 with selected fibre registrations. The company encourages users to register for home WiFi services to enjoy unlimited internet data. Promotional activities are often promoted through channels like Facebook, where Maxis Centre Kuching engages with customers for coverage checks and registrations.
Additional services include value-added options like device upgrades and unlimited data plans. Maxis provides these promotions to enhance customer experience and support digital lifestyle needs.