How to Check Indah Water Account Number

An Indah Water account number is a unique identifier assigned to each property connected to Indah Water Konsortium’s (IWK) sewerage services in Malaysia. This number is essential for tracking your billing and payment history, accessing online services, and managing all interactions with IWK. For residential properties, the account number is tied to the specific property address rather than the owner or tenant, ensuring continuity of service records regardless of occupancy changes.

Your IWK account number can be found on your previous Indah Water bill statements. It’s typically displayed prominently at the top portion of the bill, along with your name, address, and billing period. The number format usually consists of a series of digits that uniquely identifies your property in IWK’s system. You can also find this number on any official correspondence from IWK, including payment receipts and service notifications.

How Can I Check My Account Number Without A Bill?

If you don’t have access to your previous bills, you can check your IWK account number through several methods. Contact IWK’s customer service at 1-800-88-5252 (toll-free) with your property address and identification details. Their customer service representatives are available to assist you. Alternatively, you can email them at [email protected] or visit any IWK service counter nationwide with your identification card and proof of property ownership or tenancy agreement.

You can also visit any IWK service counter nationwide with your identification card and proof of property ownership or tenancy agreement. For new property owners, bringing your Sales and Purchase Agreement can help expedite the process.

Can I Check My Account Number Online?

Yes, you can check your IWK account number through their official portal at www.iwk.com.my. Under ‘E-Services’, select ‘Check Your Bill’ to access the e-Bill page. You can also register for an account using your personal details and property information. Once registered, you can access your account number, view billing history, make payments, and submit service requests. For added convenience, IWK also offers the eSWAP mobile app where you can access your account information on the go. The portal also allows you to view billing history, make payments, and submit service requests.

What Documents Are Required For Account Verification?

When verifying your IWK account, you’ll need to prepare several documents: your identification card (MyKad), proof of property ownership (land title or Sales and Purchase Agreement), or tenancy agreement for renters. For company-owned properties, bring along your company registration (ROC) documents and authorization letter. These documents help ensure secure access to your account information and protect against unauthorized access.

Whare Are The Payment Options For IWK Bill?

There are multiple ways to pay your IWK bills. You can use online banking by adding IWK as a biller, JomPAY (Biller Code: 68502), the IWK e-Bill portal, or visit any IWK customer service counter for cash, cheque, or card payments. For convenience, you can also set up auto-debit by submitting the required form at your nearest IWK office. Always keep payment receipts or confirmation details for your records.

How To Handle Account Number Changes Or Updates?

If you’ve recently moved, purchased a new property, or notice discrepancies in your account details, contact IWK immediately. Account updates may be necessary when there are changes in property ownership, subdivision of property, or merger of multiple units. Visit an IWK service counter with relevant documentation to process these changes. Keep records of any account number changes for future reference.

What Should I Do If I Can’t Find My Account Number?

If you’re unable to locate your account number through any of the above methods, prepare your property details including the full address, your identification card, and proof of ownership or tenancy. Visit the nearest IWK service counter where their customer service representatives will assist in retrieving your account number and updating your records if necessary. For urgent matters, you can also email their customer service with scanned copies of your documents for faster assistance.

Is My IWK Bill Includes Property Category?

Yes, your IWK account is linked to several important pieces of information including property category and tariff rate. The bill includes your property category (residential, commercial, or industrial), which determines your tariff rate.

Understanding your account details helps you manage payments efficiently and ensure continuous service. Keep track of your payment history and update your contact information regularly to receive important notifications about your service.

Tips For Managing Your IWK Account

Maintain good records of your IWK account information and bills. Consider setting up online banking or auto-debit for hassle-free payments. Update your contact information whenever there are changes to ensure you receive important notices. For property owners with multiple properties, create a systematic way to track different account numbers. Keep copies of important documents related to your IWK account in both digital and physical formats for easy reference.

How To Report IWK Account-Related Issues?

If you encounter problems with your account, such as incorrect billing or service disruptions, contact IWK promptly. Document any communication with reference numbers provided. For billing disputes, gather relevant proof of payments or documents to support your case. IWK has a dedicated complaint resolution process to handle account-related issues efficiently.

How To Contact IWK?

IWK offers multiple channels for customer support. You can reach them through their toll-free number (1-800-88-5252), email ([email protected]), or their website (www.iwk.com.my). They also maintain a presence on social media platforms like Facebook and X. For in-person assistance, you can visit their headquarters in Kuala Lumpur or any regional branch office. Their headquarters is located at Level 4, Block J, Pusat Bandar Damansara, 50490 Kuala Lumpur, Malaysia.