Checking your AEON personal loan status and viewing the repayment table are two important steps in managing AEON i-Cash Personal Financing in Malaysia. Applicants can monitor the progress of their loan application online using the reference number provided at the time of submission. This allows them to see whether the loan is still under review, approved, or requires additional documents before disbursement. For those who prefer offline assistance, the loan status can also be verified through AEON Credit’s customer service hotline or at AEON Credit branches.
The repayment table is another key tool, as it clearly outlines the fixed monthly instalments based on the loan amount, tenure, and applicable profit rate. For example, with a RM20,000 loan at a 0.75% monthly profit rate (equivalent to about 9% per annum) over 36 months, borrowers can check the exact instalment amount payable each month and plan their finances accordingly. Both the loan status check and repayment table are available via AEON Credit’s official portal, giving borrowers transparency and confidence in managing their commitments.
AEON Credit Personal Loan Status Check and Table
How Do I Check My AEON Personal Loan Application Status?
Applicants must visit AEON Credit’s status check page and enter their reference number to view real-time updates. The system displays outcomes for Personal Financing, Credit Cards, or Product Financing applications. If the reference number is lost, contact AEON’s customer service at 03-2719 9999 for retrieval assistance.
Approved applicants receive SMS or email notifications with instructions for e-mandate enrolment and e-signature completion. Rejected applications trigger an SMS alert. Processing typically takes 1–3 working days, but delays occur if documents are incomplete. For instance, a missing salary slip may prolong verification.
Where Can I Find AEON’s Personal Loan Repayment Table?
AEON publishes repayment tables on its website under the Personal Financing-i section, detailing instalments for loans from RM1,000 to RM100,000. The tables factor in profit rates (0.66%–1.50% monthly) and tenures (6–84 months). Borrowers can cross-reference their loan approval letter to identify their specific schedule.
A RM10,000 loan at 0.66% monthly profit over 24 months requires RM447 per month, totaling RM10,728. The tables also show effective annual rates (13.57%–31.72%), clarifying the long-term cost. These figures assume no late payments, which incur a 1% annual late charge.
What Are the Eligibility Criteria for AEON Personal Loans?
AEON requires applicants to be Malaysian citizens aged 18–65 with a minimum income of RM1,500 monthly. Salaried employees must submit NRIC copies and recent salary slips or EPF statements. Self-employed applicants need business registration documents and 6 months’ bank statements as proof of income.
Loan amounts range from RM1,000 to RM100,000, with no collateral or guarantor required. Approval depends on credit assessments by AEON and external bureaus like CCRIS. A borrower earning RM3,000 monthly may qualify for RM30,000, but defaults or high debt-to-income ratios reduce eligibility.
What Documents Are Needed to Apply for AEON Personal Financing?
Salaried employees submit NRIC copies and 1–3 months’ pay slips, while commission-based workers provide 6 months’ income records. Self-employed applicants attach business registration certificates and 6 months’ bank statements or tax receipts. AEON uses these to verify income stability.
Non-permanent staff submit additional documents, such as employer confirmation letters. For example, a freelance designer includes ROC-certified business papers and transaction histories. All applicants must provide valid email and phone numbers for OTP verification during e-signing.
How Long Does AEON Take to Approve a Personal Loan?
AEON processes applications within 1–3 working days if documents are complete. Delays occur if submissions lack signatures or supporting proofs. Approved loans expire in 30 days, requiring prompt e-mandate setup to receive funds.
Disbursement to AEON Member Plus Cards happens instantly, while bank transfers take 1–3 days. A borrower selecting a 60-month tenure receives funds faster by opting for card disbursement. Late submissions, such as overdue EPF statements, reset the approval timeline.
What Are the Fees for AEON Personal Loans?
AEON charges a 2–4% processing fee (capped at RM400) and RM10.60 Wakalah fee. Stamp duty costs 0.5% of the loan amount. Late payments incur a 1% annual charge on overdue amounts, calculated daily until settlement.
A RM15,000 loan attracts a RM300 processing fee (2%) and RM75 stamp duty, totaling RM375 upfront. Early repayments avoid additional fees, but partial settlements still accrue profit until full clearance. These costs are disclosed in the loan agreement before e-signing.
How Do I Repay My AEON Personal Loan?
Borrowers repay via AEON service centers, BSN counters, or online bank transfers. Monthly due dates vary based on disbursement timelines. Loans released before 8 November 2022 follow a fixed 2nd-of-the-month deadline, while newer loans have staggered dates.
Auto-debit through E-Mandate reduces missed payments. A borrower with a 36-month RM50,000 loan can set up deductions from a Maybank account. Manual payments at ATMs or CDMs require referencing the 12-digit loan account number to avoid misallocation.
Can I Settle My AEON Loan Early?
AEON permits early settlements without penalties, but the total profit remains unchanged. Borrowers must request a final statement and settle the outstanding principal plus accrued profit. For example, a RM5,000 loan with 12 months left requires paying the remaining RM3,200 plus RM380 profit.
Early closure saves future profit but not the agreed total cost. The borrower above still pays the full RM5,580 despite shortening the tenure. AEON confirms clearance via SMS and updates CCRIS records within 14 days.
What Happens If I Miss an AEON Loan Payment?
Late payments trigger a 1% annual charge on overdue amounts, compounded daily. Repeated defaults lower credit scores and may lead to legal action. AEON advises contacting customer service at 03-2719 9999 to negotiate rescheduling.
A 30-day delay on a RM2,000 instalment incurs RM1.64 in late fees. Persistent non-payment escalates to collection agencies after 90 days. Borrowers can avoid this by enabling SMS reminders or auto-debit through the AEON Wallet App.
How Do I Contact AEON for Loan Support?
Call AEON’s customer service at 03-2719 9999 or visit a branch for in-person assistance. The team resolves queries on status checks, repayment issues, or document submissions. Email support is available via the contact form on AEON’s website.
For technical issues like e-mandate failures, agents guide users through alternate steps like paper mandates. A borrower unable to access the portal receives troubleshooting help within 24 hours. Service hours are weekdays from 9 AM to 6 PM.
Where Can I Download AEON Loan Documents?
Signed agreements and yearly statements are available under the “Documents” tab in AEON’s online portal. Borrowers log in with their credentials to access PDF copies. First-time users must register via AEON’s website before viewing files.
A borrower disputing a payment verifies terms using their e-contract. The portal also provides product disclosure sheets and updated terms. Lost login details are recoverable by submitting NRIC copies to customer service.
How Does AEON’s Profit Rate Compare to Other Banks?
AEON’s monthly profit rates range from 0.66% to 1.50%, translating to 7.92%–18% annually. Effective rates (13.57%–31.72%) are higher than conventional banks due to compounding. For example, a 1% monthly rate equals a 12.68% effective rate, exceeding RHB’s 9% flat rate.
Borrowers with strong credit scores secure lower rates. A RM30,000 loan at 0.66% monthly costs RM23,760 over 5 years, while 1.50% raises it to RM54,000. Competitors like Hong Leong offer fixed rates from 7% p.a., but require stricter income proofs.
What Is the Role of the AEON Wallet App in Loan Management?
The AEON Wallet App checks outstanding balances, due dates, and payment histories. Users log in to view real-time loan summaries. The app also processes instalments via linked bank accounts, avoiding manual transfers.
A borrower with an RM8,000 balance sees upcoming payments and total liabilities. Push notifications alert them 3 days before deductions. The app supports AEON Points redemption, offsetting partial payments for eligible users.
How Does AEON’s Islamic Financing Comply With Shariah?
AEON i-Cash uses Tawarruq (commodity murabahah) principles, where the bank purchases assets and sells them to borrowers at a deferred profit. This avoids interest (riba) while ensuring fixed repayments. The profit rate mirrors conventional loans but is labeled as “profit” not “interest.”
A RM10,000 financing involves AEON buying commodities worth RM10,000, reselling them to the borrower for RM12,000 payable over 2 years. The RM2,000 profit is pre-agreed, aligning with Shariah’s prohibition of uncertain gains.
Can I Apply for an AEON Loan With Bad Credit?
AEON rejects applicants with CCRIS defaults or CTOS scores below 600. Settling overdue debts and waiting 3–6 months improves approval chances. The bank reviews 12 months’ credit history, prioritizing timely repayments.
A borrower with one late payment may qualify after 3 months of clean records. Multiple defaults or active legal suits disqualify applications. AEON suggests checking CTOS reports beforehand and disputing errors through MyCTOS.
What Are the Alternatives If My AEON Loan Is Rejected?
Consider banks like CIMB (RM2,000 minimum income) or Alliance (RM24,000 annual income). Credit cooperatives offer lower rates but require membership fees. Each lender has unique criteria, such as RHB’s 12-month employment rule.
A freelancer rejected by AEON may qualify for Bank Rakyat’s personal financing with 6 months’ bank statements. Peer-to-peer platforms like Funding Societies provide unsecured loans but charge higher rates (18–24% p.a.).
How Do I Update My Personal Details With AEON?
Submit updated NRIC, proof of address, or income documents via AEON branches or email. Changes take 3–5 working days to reflect in the system. Notify AEON before switching bank accounts for auto-debit.
A borrower moving houses emails a utility bill to [email protected]. Failure to update details may delay disbursements or statements. Married applicants adding a spouse’s name provide marriage certificates.
Does AEON Offer Loan Restructuring for Financial Hardship?
AEON evaluates restructuring requests case-by-case, extending tenures or reducing instalments. Borrowers must submit income proofs and a repayment proposal. Approved plans adjust CCRIS records to “rescheduled” status.
A 12-month extension on a RM20,000 loan lowers monthly payments from RM1,200 to RM800. Interest continues accruing on the outstanding sum. Defaulting on restructured loans triggers legal action after 60 days.
How Does AEON Disburse Approved Loan Amounts?
Funds transfer to AEON Member Plus Cards within minutes for amounts ≤RM10,000. Larger sums deposit into bank accounts in 1–3 working days. Borrowers select disbursement methods during e-signing.
A RM5,000 loan disburses instantly to the AMP card, while RM50,000 arrives in a CIMB account within 72 hours. Disbursement delays occur if bank details are incorrect. AEON verifies accounts via test transactions before releasing funds.
What Is the Difference Between AEON Credit and AEON Bank?
AEON Credit provides personal loans and credit cards, while AEON Bank offers Shariah-compliant savings accounts and financing. Both operate under AEON Group but have separate licenses and products.
AEON Bank’s personal financing requires a savings account, whereas AEON Credit approves standalone loans. A borrower with an AEON Bank account accesses lower profit rates but stricter eligibility checks.
How Do I Check My AEON Loan Statement Online?
Log in to AEON’s customer portal or use the SMS inquiry service by texting “AEON BAKI [last 4 NRIC digits]” to 63633. E-statements download as PDFs from the “Documents” section.
Monthly statements show paid instalments, remaining balances, and profit accrued. A borrower with 12 months left views the amortization schedule, confirming how much principal and profit each payment covers.
What Security Measures Protect AEON Loan Accounts?
AEON uses 128-bit SSL encryption for online transactions and OTP verification for e-signing. The AEON Wallet App blocks jailbroken devices to prevent hacking. Users must report suspicious activity immediately.
Unauthorized login attempts trigger account freezes. A borrower receiving unknown OTPs contacts AEON to reset credentials. Biometric logins via the app add another layer of protection against fraud.
Can I Top Up My Existing AEON Loan?
AEON allows top-ups only for borrowers with 12+ months of timely repayments. Submit a new application with updated income documents, subject to approval. Top-ups merge with the existing loan, resetting the tenure.
A RM10,000 top-up on a RM30,000 loan extends the term by 24 months. The revised profit rate may differ based on current offerings. Rejected top-ups require waiting 6 months before reapplying.
What Is the Maximum Tenure for AEON Personal Loans?
AEON offers tenures up to 84 months (7 years) for loans ≥RM25,000. Smaller amounts (RM1,000–RM24,999) cap at 60 months. Longer tenures reduce monthly payments but increase total profit.
A RM50,000 loan over 84 months costs RM847 monthly but totals RM71,148. The same amount over 36 months raises instalments to RM1,663 but lowers the total to RM59,868. Borrowers balance affordability with long-term costs.
How Does AEON Calculate Late Payment Charges?
Late fees equal 1% of the overdue amount multiplied by days delayed, divided by 365. A RM1,000 payment overdue for 15 days incurs RM0.41. Charges appear in the next statement and compound until clearance.
Consistent delays trigger account blocking. A borrower missing 3 consecutive payments must settle all dues plus fees to reactivate auto-debit. AEON reports defaults to CCRIS after 90 days.
What Happens When My AEON Loan Is Fully Settled?
AEON issues a clearance letter and updates CCRIS within 14 days. Borrowers download the letter from the customer portal or request a hard copy. The loan account closes automatically.
A borrower settling a 5-year loan early receives a confirmation SMS. Keeping the letter proves debt-free status for future applications. Destroyed copies are reissued for a RM10 administrative fee.
How Do I Lodge a Complaint About AEON Loan Services?
Submit grievances via AEON’s website contact form or email [email protected]. Escalate unresolved issues to Bank Negara Malaysia’s BNMTELELINK at 1-300-88-5465. AEON responds within 14 working days.
A disputed late fee requires providing payment receipts. The complaints team investigates and reverses erroneous charges. Persistent issues are referred to AEON’s internal ombudsman for mediation.
What Are the Tax Implications of AEON Personal Loans?
Personal loans are not taxable income in Malaysia. Borrowers cannot claim tax deductions on repayment interest or profit. AEON does not issue tax statements for personal financing.
Business loans used for revenue-generating activities qualify for deductions. A freelancer using a RM30,000 loan for equipment submits AEON’s profit statements to LHDN. Personal-use loans lack such benefits.
How Does AEON’s Referral Program Work for Loans?
Existing customers refer friends via unique links in the AEON Wallet App. Approved referrals earn RM50–RM100 in AEON Points, redeemable for cashback or vouchers. The referee must disburse their loan to qualify.
A borrower referring 5 friends earns RM500 if all are approved. Points expire after 24 months. The program excludes delinquent accounts or loans under restructuring. Terms are updated quarterly on AEON’s promotions page.
What Are the Common Reasons for AEON Loan Rejections?
Low income (below RM1,500), poor credit scores, or incomplete documents cause rejections. Active loans exceeding 60% of monthly income also disqualify applicants. AEON emails detailed rejection reasons upon request.
A borrower with RM4,000 monthly income but RM3,000 in existing debt is rejected. Clearing 50% of the debt and reapplying after 3 months improves approval odds. Repeated applications within 30 days are automatically declined.
How Does AEON’s Auto-Debit (E-Mandate) Work?
Borrowers authorize AEON to deduct instalments from 17 panel bank accounts. Enrol via AEON’s portal by linking a savings or current account. Failed deductions incur RM10 reprocessing fees.
A Maybank account holder logs in via FPX to approve auto-debit. The system retries failed transactions for 3 days before marking them late. Changes to bank details require re-enrolling the new account.
What Is AEON’s Policy on Loan Defaults?
Defaults after 90 days trigger legal action and asset seizures. AEON reports delinquencies to CCRIS and CTOS, lowering credit scores for 7 years. Borrowers receive 3 SMS reminders before escalation.
A RM15,000 default leads to a court summons if unresolved. Settling before judgment avoids bankruptcy listings. AEON offers 6-month repayment plans for defaulters proving genuine financial hardship.
Can Foreigners Apply for AEON Personal Loans?
AEON only lends to Malaysian citizens with valid NRICs. Foreign workers and expatriates must explore alternatives like RHB’s foreigner loans or credit cooperatives. Permanent residents (PRs) are ineligible.
A Singaporean PR working in Malaysia applies for a CIMB foreign currency loan. These require 2 years’ local employment and fixed deposits as collateral. Interest rates are 1.5–2x higher than citizen loans.
How Do I Reinstate a Terminated AEON Loan Account?
Settle outstanding dues and penalties, then request reactivation via customer service. Terminated accounts due to fraud are permanently blacklisted. Reinstatement takes 7–10 working days.
A borrower clearing RM2,400 in arrears emails payment proofs to AEON. The account resumes with a revised tenure. Repeated terminations within 12 months lead to permanent ineligibility for AEON products.
What Are AEON’s Operating Hours for Loan Services?
Customer service operates Monday–Friday, 9 AM–6 PM (excluding public holidays). Branch hours vary by location but typically run 10 AM–7 PM. Online services are available 24/7.
A borrower in Kuala Lumpur visits the Mid Valley branch until 7 PM. Urgent queries outside hours use the AEON Wallet App’s chatbot. Loan applications submitted online process on the next working day.
How Does AEON’s Loan Calculator Work?
The calculator on AEON’s website estimates monthly instalments by inputting loan amount, tenure, and profit rate. It excludes processing fees and insurance, showing only principal and profit.
A RM8,000 loan at 0.75% monthly for 24 months displays RM363 instalments. The tool helps compare tenures. A 36-month option reduces payments to RM254 but increases total profit by RM472.
What Is AEON’s Rescheduling Policy for Missed Payments?
Borrowers request rescheduling before the due date with income proofs and a revised plan. Approved reschedules avoid late fees but extend the loan term. AEON updates CCRIS to “rescheduled” status.
A teacher postponing 2 months’ payments during school holidays submits a salary letter. The loan extends by 2 months, adding RM120 in profit. Rejected requests must settle dues within 14 days to avoid penalties.
How Do I Verify AEON’s Loan Approval SMS Authenticity?
Cross-check the sender ID (“AEONCREDIT”) and reference number with your application. Call AEON’s hotline to confirm unexpected approval messages. Fraudulent SMS often lack personalized details.
A genuine approval SMS includes the applicant’s full name and exact loan amount. Phishing links prompt fake login pages. AEON never requests OTPs or passwords via SMS. Report scams to AEON’s security team.
What Are the Consequences of Fraudulent AEON Loan Applications?
Fake documents lead to blacklisting, legal charges, and RM50,000 fines under Malaysia’s Penal Code. AEON shares offender details with other banks via CCRIS alerts. Genuine mistakes require rectification within 7 days.
A borrower inflating income with doctored pay slips faces prosecution. AEON’s vetting includes cross-checking EPF records and employer verification. Withdrawn applications before approval avoid penalties.
How Does AEON Handle Joint Loan Applications?
AEON does not offer joint personal loans. Co-signers act as guarantors, liable if the primary borrower defaults. Guarantors submit NRICs and income proofs during application.
A spouse guaranteeing a RM40,000 loan undergoes credit checks. Defaults affect both parties’ CCRIS reports. Guarantors cannot withdraw unless the loan refinances under the primary borrower’s name alone.
What Is AEON’s Process for Loan Settlement During Death?
Nominees or next-of-kin submit the borrower’s death certificate and grant of probate to AEON. Takaful coverage (if opted) repays the outstanding balance, else the estate settles the debt.
A deceased borrower with RM60,000 outstanding and RM60,000 takaful has the loan cleared. Without insurance, the family liquidates assets to repay. AEON waives late fees during the 90-day bereavement period.
How Do I Track My AEON Loan Payment History?
The AEON Wallet App’s “Financing” tab shows all transactions chronologically. Export records as CSV files for accounting purposes. Discrepancies require reporting within 30 days.
A borrower reconciling statements filters by date range. A missing January payment appears as a gap in the timeline. AEON corrects errors by adjusting the next instalment or issuing refunds.
What Is AEON’s Policy on Loan Portability?
AEON does not allow transferring loans to other banks. Borrowers must refinance externally, settling the AEON loan first. Competitors like Maybank offer balance-transfer facilities.
A borrower switching to Bank Islam applies for a new loan to cover AEON’s RM15,000 balance. The bank pays AEON directly, closing the old account. Refinancing fees and profit rates vary by lender.
How Does AEON’s Loan Insurance (Takaful) Work?
Optional takaful covers death, disability, or critical illness, repaying the loan. Premiums deduct from the disbursed amount, reducing the usable sum. Coverage ceases upon full settlement.
A RM50,000 loan with RM2,000 takaful disburses RM48,000. The borrower pays profit on RM50,000 but claims repay the full balance if diagnosed with cancer. Policy terms are in the loan agreement.
What Are AEON’s Loan Terms for Pensioners?
Pensioners under 65 with minimum RM1,500 monthly income qualify. Submit pension statements and bank records showing 6 months’ consistent deposits. Maximum tenures shorten to 60 months.
A 62-year-old with RM2,500 monthly pension borrows RM20,000 over 5 years. Post-retirement loans require proving stable income beyond pension funds, such as rental receipts or investment dividends.
How Do I Cancel an AEON Loan After Approval?
Cancellations are allowed only before e-signing or commodity transactions. Signed contracts bind borrowers to full repayment. Withdrawing after disbursement requires settling the principal plus accrued profit.
A borrower canceling pre-disbursement emails AEON within 24 hours of approval. Post-disbursement, a RM10,000 loan held for 15 days incurs RM99 profit before closure. Early exits still impact credit utilization ratios.
What Is AEON’s Redraw Facility Policy?
AEON does not offer redraw facilities on personal loans. Borrowers needing extra funds must apply for a new loan, subject to approval. Existing loans remain unchanged.
A borrower seeking RM5,000 more submits a fresh application. Approval depends on current debt levels and income. Top-ups combine with the old loan only if both applications run concurrently.