A Unifi JomPAY Biller Code is a unique numerical identifier (8888 for TM UNIFI services and 2345 for UNIFI LITE AND VOICE) that is a standardized payment reference within Malaysia’s national bill payment scheme.
It enables customers to make secure, automated payments to Telekom Malaysia (TM) services through the participating bank’s online platform or mobile banking app. The transactions are governed by specific payment limits (RM 10.00 to RM 1,000,000.00 for savings/current accounts and RM 10.00 to RM 50,000.00 for credit cards) and processing times that typically reflect within 1-2 business days.
Unifi JomPAY Code
What Are The Different JomPAY Biller Codes For Unifi Services?
TM has implemented a structured biller code system with specific codes assigned to different service categories: Biller Code 8888 for TM UNIFI (replacing the deprecated 3608) handles payments for standard Unifi services, including home internet and TV packages. Meanwhile, Biller Code 2345 is designated exclusively for UNIFI LITE AND VOICE services, ensuring precise payment allocation.
This segregation of biller codes in TM’s billing ecosystem allows for automated payment processing and improved tracking of service-specific revenues. The system’s design enables accurate financial reconciliation while minimizing the risk of cross-service payment errors that could affect customer accounts.
What Are The JomPAY Payment Limits?
The payment thresholds for Current and Savings Accounts range from RM 10.00 to RM 1,000,000.00. This generous upper limit ensures that even large corporate accounts can manage their payments efficiently through a single transaction.
Credit Card Account holders can process payments ranging from RM 10.00 to RM 50,000.00, a limit that comfortably covers most residential and small business requirements. These limits are regularly reviewed and adjusted based on customer needs and risk management protocols established by banking regulators.
How Do I Pay the Unifi Bill Using JomPAY?
To pay a Unifi bill using JomPAY, start by logging into your preferred banking platform securely and navigating to the payment section. Users then select JomPAY from the available payment options, input the appropriate biller code (8888 for standard Unifi services), and enter their unique account reference number, following the on-screen prompts to review and confirm the transaction.
Each step includes built-in verification checks to prevent common errors, such as incorrect biller codes or reference numbers. The system also maintains a comprehensive transaction log, automatically generating and storing digital receipts as proof of payment. For added security, most banks implement two-factor authentication for transaction confirmation.
What Are Reference Numbers In JomPAY?
The JomPAY reference number system utilizes a dual-reference structure: Reference 1 (Ref-1) and Reference 2 (Ref-2). Reference 1 (Ref-1) is the Unifi account number’s primary identifier. This ensures accurate payment allocation to your specific account. This reference is mandatory and must be entered exactly as it appears on your bill to prevent payment misallocation.
Reference 2 (Ref-2) functions as an optional secondary identifier for additional payment details such as invoice numbers or specific billing periods. This Ref-2 field provides flexibility for customers managing multiple accounts or requiring detailed payment tracking.
Which Banks Support Unifi JomPAY?
The list of banks that support Unifi JomPAY includes leading banks like Maybank, CIMB Bank, Public Bank, RHB Bank, Hong Leong Bank, and Bank Islam, along with international banks operating in Malaysia such as HSBC, Standard Chartered, and OCBC Bank.
Each participating bank has integrated JomPAY into its digital banking platforms. The system operates on a standardized protocol. To ensure that payment processes remain uniform across all banking platforms, banks maintain bank-specific security measures.
When Will My Unifi JomPAY Payment Be Processed?
JomPAY payment processing follows a structured timeline to balance efficiency with system maintenance requirements. Transactions completed before 4:00 PM on working days are processed within the same business day, with funds typically reflected in the Unifi billing system within hours of payment confirmation.
Transactions made after the 4:00 PM cutoff time or during weekends and public holidays are automatically queued for processing on the next business day. This schedule aligns with banking system maintenance windows and allows for proper reconciliation of daily transactions while ensuring payment accuracy.
What Should I Do If My Payment Unifi JomPAY Payment Is Not Reflected?
In cases where Unifi JomPAY payments are not reflected as expected, customers should verify their transaction using the confirmation receipt provided at the time of payment. This document contains essential information, including the transaction reference number, timestamp, and payment details, which are crucial for tracking and resolving discrepancies.
TM provides multiple channels for payment resolution, including its customer service hotline (100) and live chat support. To expedite the resolution process, customers should prepare all relevant transaction details before contacting support. Most payment issues are resolved within one business day, provided all necessary information is available for verification.
