Maxis customers can check their balance by dialing *122## on their mobile device. This USSD code works for both prepaid and postpaid accounts, providing immediate access to account balance information. The system displays the remaining credit or outstanding balance directly on the screen without requiring any additional applications or internet connection.
For comprehensive account management, customers can use the *100## Easy Menu which remains accessible even when service is suspended due to overdue payments or exceeded credit limits. This menu provides not only balance information but also access to credit limit details, payment history, and customer support options. The service maintains functionality during international roaming, though some overseas networks may not support these USSD codes.
Maxis Check Balance
What Is Maxis?
Maxis Berhad is Malaysia’s largest telecommunications provider, founded in 1993 and headquartered in Kuala Lumpur. The company operates extensive 4G and LTE networks serving millions of customers through both postpaid and prepaid services. Maxis maintains market leadership through comprehensive mobile and broadband services supported by robust network infrastructure.
The company’s services include mobile communications, home internet solutions, and digital services delivered through multiple channels including physical stores, digital platforms, and self-service options. Maxis serves over 6.3 million subscribers through its Hotlink brand alone, demonstrating its significant market presence. The organization continues to expand its network coverage and service capabilities across Malaysia.
How Does Maxis Support Customer Account Management?
Maxis provides multiple self-service channels for account management including the Maxis mobile application, USSD codes, and the Maxis Care web portal. Customers can manage multiple lines, monitor data usage, review billing information, and update personal details through these platforms. The Maxis app specifically allows users to mark up to two lines as favorites for easy switching between accounts.
The Maxis application offers immediate updates for most account changes with billing address modifications taking effect in the next billing cycle. Supplementary line users can independently manage their services through the app, including data allocation controls for pooled plans. The application provides access to device contract details, including expiry dates and early termination fees, enabling informed decision-making about service commitments.
What USSD Codes Are Available for Maxis Services?
Maxis maintains a comprehensive set of USSD codes for quick service access without requiring internet connectivity. The primary balance check code *122## provides instant account balance information, while *100## opens the Easy Menu for broader service options. Customers can check their own mobile number using *139## and manage various value-added services through specific code combinations.
Additional USSD codes enable service activation and management including *136## for 3G data activation and *136*4## for deactivation. The code *111* followed by a 14-digit number facilitates prepaid top-ups, while other codes support features like caller ringtones, phonebook backup, and specialized communication services. These codes function across most Maxis and Hotlink service plans, providing consistent access to essential functions.
How Can Customers Access Maxis Support Services?
Maxis offers multiple customer support channels including telephone, digital, and in-person options. Customers can call 123 from their Maxis number within Malaysia, 1800 8211 23 from other phones, or 0060 3749 221 23 when abroad. These support lines provide assistance with account issues, technical problems, and service inquiries across all Maxis products.
Digital support options include the Maxis website, social media platforms, and application-based support features. The Maxis app incorporates network status checking, case tracking capabilities, and delivery status monitoring for ordered devices or services. Customers can report issues and track resolution progress directly through the application, with support available for both postpaid and prepaid service users.
What Mobile Applications Does Maxis Provide?
Maxis offers dedicated mobile applications for service management available on Apple App Store, Google Play Store, and Huawei App Gallery. The primary Maxis application supports comprehensive account management for both postpaid and prepaid services, including Hotlink products. A separate Hotlink application focuses specifically on prepaid service management and rewards program administration.
The Maxis application provides data-free usage within Malaysia for all account management functions, though roaming usage or external links may incur standard data charges. The app enables customers to manage value-added services, review billing information, and monitor data consumption across multiple lines. Supplementary line users can establish their own login credentials to manage their specific services independently through the application.
How Does Maxis Handle Billing and Address Management?
Maxis maintains distinct address types for customer accounts with separate billing addresses for physical bill delivery and residential addresses for service location information. Customers can update both address types through the Maxis application, with billing address changes applying to the next billing cycle. The system requires distinct default and alternate contact numbers to ensure redundant communication channels.
Electronic billing options allow customers to receive bills via dedicated email addresses separate from general account communication emails. Postpaid customers can view, download, and print bills through both the Maxis application and the Maxis Care web portal. The web portal provides full account management capabilities without requiring mobile application installation, offering flexibility in access methods.
What Services Are Available Through the Easy Menu?
The Easy Menu accessed via *100## provides comprehensive self-service options including balance checking, credit limit information, payment history review, and mobile number identification. This menu remains accessible during service suspensions caused by payment issues or credit limit exceedances, ensuring customers maintain access to critical account information even when regular services are restricted.
International roaming support enables Easy Menu functionality abroad though some foreign networks may not support the USSD code implementation. The menu provides direct access to customer support resources, allowing customers to quickly connect with assistance when needed. This service requires no internet connection or application installation, functioning solely through the device’s basic dialer functionality.
How Does Maxis Support Prepaid Services?
Maxis prepaid services operate under the Hotlink brand offering instant credit top-up capabilities worldwide through various channels. Prepaid customers can check their balance using *122## and access additional services through the *100## Easy Menu. The Hotlink application provides dedicated management tools for prepaid-specific features and rewards programs.
Prepaid customers can manage their services through the main Maxis application though certain features like e-voucher activation require the specialized Hotlink application. The services operate on Maxis’s 4G and LTE networks, ensuring consistent network quality across both prepaid and postpaid offerings. Support channels remain consistent between service types, with the same contact numbers serving all Maxis customers.
What Network Technologies Does Maxis Employ?
Maxis operates extensive 4G and LTE networks supporting millions of subscribers across Malaysia. The network infrastructure includes numerous telecommunications towers and advanced switching equipment to maintain service quality and coverage. The company continues to invest in network upgrades and expansion to support growing data consumption demands.
Network services include mobile data, voice communications, and value-added services delivered through both physical infrastructure and digital platforms. The network supports domestic services and international roaming partnerships, enabling customers to maintain connectivity while traveling abroad. Network status information and outage reporting are available through the Maxis application, providing transparency about service conditions.