To cancel your Etiqa Takaful policy, you may contact their Customer Service at 1-300-13-8888, visit any Etiqa branch, or submit a cancellation request via email to [email protected] together with the required documents. Typically, you will need to provide a completed cancellation form, your policy details, and a copy of your identification. For motor takaful, if you are switching to another provider, you may also need to attach the new cover note. Cancellation can also be done through authorized Etiqa agents or selected Pos Malaysia branches offering Etiqa services.
Once your request is received, processing usually takes 3–5 working days. Refunds, if eligible, are generally calculated on a pro-rata basis, after deducting any administrative fees. However, certain long-term or investment-linked takaful plans may carry specific cancellation penalties. It is advisable to review the terms of your policy before cancelling to understand any financial implications, including loss of benefits, refund conditions, or waiting periods if you plan to take up a new policy.
Etiqa Takaful Termination
What Are The Available Cancellation Methods?
You can cancel your Etiqa Takaful insurance through multiple channels. The most direct method is visiting any Etiqa branch in person. Alternatively, you can call their Customer Service at 1-300-13-8888 or submit your cancellation request via email to [email protected].
For motor takaful specifically, you can also process the cancellation through authorized Etiqa agents or the Pos Malaysia branches that offer Etiqa services.
What Documents Are Required For Cancellation?
The basic documents needed include a completed cancellation request form, a copy of your identification card (IC), and your original policy document. For motor takaful cancellation, you’ll also need to submit a copy of your new insurance/takaful cover note if you’re switching providers.
Additional documents may be required depending on your policy type and the reason for cancellation. It’s advisable to contact Etiqa customer service beforehand to confirm the exact requirements.
What Is The Cancellation Process?
Contact Etiqa through your preferred channel to initiate the cancellation process. Submit all required documents and forms either in person, by email, or through your agent. The processing time typically takes 3-5 working days, though this may vary depending on your policy type.
Once approved, Etiqa will calculate any applicable refund based on your policy terms and the cancellation date. You’ll receive confirmation of the cancellation and details of any refund due.
What Are The Refund Policies And Charges?
Refund calculations depend on several factors including your policy type, the duration you’ve held the policy, and whether any claims have been made. For motor takaful, refunds are typically calculated on a pro-rata basis minus administrative charges.
Be aware that some policies may have cancellation charges or surrender penalties, particularly for investment-linked or long-term takaful products. Early cancellation of certain products might result in significant financial impact.
What Are Important Considerations Before Cancelling?
Before cancelling, ensure you have alternative coverage in place if needed, especially for mandatory insurance like motor takaful. Consider the financial implications of cancellation, including any loss of benefits or protection gaps that might occur.
For motor takaful, make sure your new coverage is active before cancelling to avoid any legal issues with vehicle registration. For family takaful or medical coverage, review any waiting periods or pre-existing condition clauses in your new policy.
How To Handle Post-Cancellation Matters?
Keep all cancellation documentation and confirmation receipts for your records. If you’ve set up automatic payments or salary deductions, ensure these are properly terminated. Monitor your account for the refund if applicable.
For motor takaful, update your road tax records if necessary and ensure your new insurance details are reflected in the JPJ (Road Transport Department) system.
What Are The Contact Options For Assistance?
Etiqa provides several channels for cancellation assistance:
- Customer Service Hotline: 1-300-13-8888 (Monday to Friday, 8:30 AM to 5:30 PM)
- Email: [email protected]
- Branch visits: Check Etiqa’s website for the nearest branch location
- Online portal: Log in to your Etiqa account for digital services
For complex cases or special circumstances, you may request to speak with a customer service supervisor or your assigned agent for personalized assistance.