Digi users in Malaysia can check their account balance through USSD codes, SMS, mobile applications, and online platforms. The primary USSD code for balance inquiry is *120#, which provides free balance information, while *130# offers more detailed balance data. Customers can also check their balance by sending the SMS command “BAL” to 20000. Additionally, the MyDigi mobile application provides real-time balance monitoring for both prepaid and postpaid users, with a detailed breakdown of data, calls, and SMS usage.
Digi Check Balance
What Is Digi Telecommunications?
Digi Telecommunications Sdn Bhd is one of Malaysia’s leading telecommunications providers, offering mobile and internet services nationwide. Customers can log in to their accounts at https://www.digi.com.my/customer/account/login using email or mobile number credentials. Digi serves both prepaid and postpaid customers, delivering mobile data, voice, and value-added services through a range of digital platforms.
The company operates a comprehensive digital ecosystem built around the MyDigi mobile application, which has surpassed 10 million downloads on Google Play. This app enables users to pay bills, check balances, monitor internet usage, manage SIM activations, and purchase add-ons or roaming passes — all from one platform.
What Services Does Digi Provide Through Its Digital Platforms?
Digi provides a wide range of services through the MyDigi mobile app and its online customer portal. The app supports both prepaid and postpaid users with features for balance checking, bill payment, mobile top-ups, data package purchases, and broadband account management. Customers can also redeem rewards, manage Digi FibreHome broadband services, and activate international roaming passes through the platform.
The Digi customer portal at https://www.digi.com.my/customer/account/login serves as an additional access point. It allows users to manage their accounts, make payments, and review transaction history securely through a web browser.
How Does Digi Ensure Service Accessibility?
Digi ensures accessibility through multiple channels to meet different user needs. Traditional methods like USSD codes (*120# and *130#) and SMS provide balance and account access even on basic mobile phones. Meanwhile, the MyDigi app and online portals offer enhanced features for smartphone and internet users, ensuring a full digital experience.
By maintaining both low-tech and high-tech options, Digi caters to a wide customer base across Malaysia. This multi-channel approach guarantees that users with different devices and technological familiarity levels can still access and manage their Digi services conveniently.
What Technical Support Resources Does Digi Provide?
Digi offers customer support through its online knowledge base, help portals, and community forums. Users can find detailed guidance on checking balances, monitoring data usage, and managing billing cycles. For Android devices, data usage can be checked via Settings > Connections > Data Usage > Mobile Data Usage, while iOS users can access Settings > Cellular or Mobile Data.
The company also maintains active engagement through social media and live chat support. Customers can reach Digi via Facebook, Twitter, and WhatsApp, where service updates, tutorials, and troubleshooting tips are regularly shared.
What Security Measures Does Digi Implement for Customer Accounts?
Digi applies strict security protocols across its platforms to protect customer information. Account login requires verification via email or mobile number with a password, and all platforms include clear terms and privacy notices outlining data usage policies.
Financial transactions such as bill payments, mobile top-ups, and roaming purchases are encrypted and verified to prevent unauthorized access. SIM activation and package purchases involve additional checks, ensuring customer accounts remain secure while transactions are processed safely.