How Do You Check Your Hotlink Prepaid Balance

You can check your Hotlink prepaid balance by dialing USSD codes such as 1311##, *100##, or *139## from your mobile device. SMS methods include sending “CHECKID” to 20000 or “balance” to 28811. The Hotlink app and online account portal also display your balance and account details after login. Customer service representatives can provide balance information after verifying your identity over the phone.

These methods provide real-time access to your remaining credit, active internet passes, and account validity period. The USSD codes work without internet connection, making them accessible even in areas with limited data coverage. The Hotlink app offers the most comprehensive view of your account including rewards balance and internet pass validity periods.

Hotlink is a prepaid mobile service provider in Malaysia operated by Maxis Broadband Sdn Bhd, offering voice, SMS, and data services through various plan options. The service requires users to purchase starter packs and top up credit in advance, with different packages available for diverse usage needs. Hotlink serves both individual consumers and businesses through its telecommunications solutions.

The company maintains a registered business presence in Malaysia with registration numbers 199201002549 and 234053-D. Hotlink has developed a mobile application with over 10 million downloads that enables users to manage their accounts, purchase services, and access exclusive promotions. The provider operates physical stores and kiosks throughout Malaysia while maintaining digital customer service channels.

Hotlink offers multiple prepaid plan options including Hotlink Prepaid Unlimited and Hotlink Pantas, with starter packs priced at RM10 containing RM5 credit. The Prepaid Unlimited plan includes 500MB free basic internet monthly at 64kbps speed for local use, while Hotlink Pantas has no free basic internet allocation. Both plans require purchasing internet passes for data usage, with prices starting from RM40 for unlimited plans.

The Hotlink Pantas Online Bundle represents a specialized option costing RM25 that includes a 10GB internet pass valid for 365 days. All plans maintain consistent voice and SMS rates at 30 sen per 60 seconds for calls and 15 sen per SMS to all local networks. Video calls carry the same charges as voice calls across all plan types.

Hotlink plan validity consists of active and inactive periods, with the Prepaid Unlimited offering 5 active days plus 50 inactive days from initial activation. During active periods, users can make outgoing calls, send messages, and use data services. The inactive period only permits incoming calls and SMS while freezing unused credit until the next top-up.

Top-ups extend SIM validity periods differently based on amount. RM10 or more top-ups extend validity by 30 days, while RM5 top-ups provide 5 additional days. Users can purchase a 365-day active period pass for RM30 to maintain continuous service. Internet pass usage suspends during inactive periods and resumes after top-up.

The Hotlink app delivers comprehensive account management capabilities for both prepaid and postpaid users through Android and iOS platforms. Prepaid users can check balances, purchase internet passes, manage accounts, and earn rewards through the application. Postpaid users access bill payment features, internet management tools, and exclusive Maxis offers within the same platform.

The app requires Android 5.0+ or iOS 10+ operating systems and does not function on WiFi-only tablets. Using the application within Malaysia does not consume data allowance, though international roaming triggers standard data charges. Features include plan summaries, Hotlink Rewards with deals from 300+ brands, Maxis TV access, gaming credit discounts, and multiple payment methods.

Hotlink customer service operates through multiple channels including phone support at 123 from Hotlink mobiles, 1-300-820-120 from other lines, and +603 7492 2123 from abroad. The provider maintains 24/7 WhatsApp support at +6012-3451123 for immediate assistance. These channels handle balance inquiries, technical support, and account management questions.

The company promises response within 48 hours for customer complaints with up to 3 contact attempts. Physical store locations and self-serve kiosks provide in-person assistance throughout Malaysia. The self-serve portal at https://selfserve.hotlink.com.my enables customers to manage accounts without direct agent interaction.

Hotlink maintains consistent voice call rates at 30 sen per 60 seconds to all local networks across all prepaid plans. SMS messages cost 15 sen per message to all local networks regardless of destination provider. Video calls carry the same per-minute charges as voice calls at 30 sen per 60 seconds.

These rates apply to all local communications within Malaysia. International calling and messaging rates vary by destination country and require separate international calling passes or credit deductions. The pricing structure remains consistent between Hotlink Prepaid Unlimited and Hotlink Pantas plans for basic communication services.

International roaming services are available for Hotlink users traveling outside Malaysia, with charges applying according to destination country rates. The free basic internet quota of 500MB does not apply when roaming internationally. Users must ensure sufficient credit balance or purchase international roaming passes before traveling abroad.

Data charges apply when using the Hotlink app while roaming internationally. Customers can contact customer service at +603 7492 2123 from abroad for assistance with roaming issues. Roaming rates and available packages vary by country and are detailed on Hotlink’s official website and customer service channels.

Hotlink Rewards provides users with deals and promotions from over 300 brands through the Hotlink app ecosystem. The program enables prepaid users to earn and redeem rewards based on usage patterns and engagement with partner offers. Exclusive Maxis offers are available for postpaid users through the same rewards platform.

The program includes lifestyle promotions, gaming credit discounts, and special cashback opportunities on top-ups. Reward availability and redemption methods are detailed within the Hotlink app interface. The program requires active account status and may have specific terms for different user segments.

Internet passes are available for purchase through the Hotlink app, USSD dialing (*100##), and the self-serve online portal. The passes provide varying data amounts and validity periods, with unlimited internet plans starting from RM40. Hotlink Pantas offers a specialized RM25 Online Bundle containing a 10GB internet pass valid for 365 days.

Pass selection depends on user needs and budget considerations, with options ranging from daily passes to monthly unlimited packages. Purchased passes activate immediately after payment confirmation and deduct from account balance. Users can monitor remaining data and validity through the same purchase channels.