How to Check XOX Prepaid Balance

XOX and ONEXOX users can check their balance through several official methods that work across Prepaid and BLACK subscribers. The quickest way is by dialing *150# and selecting “Check Balance,” or by using 1501# to view both Main Account (MA) and Dedicated Account (DA) balances. Users can also send an SMS with the text BAL to 22111 or 23388 to receive their account balance instantly.

For digital access, both the XOX App (BLACK App) and the XOX Self-Care portal provide real-time balance details and account management features. All these methods remain available even when roaming internationally, ensuring customers can keep track of their accounts at any time.

How To Check XOX Balance?

To check your XOX balance, dial *150# from your XOX mobile number and select “Check Balance” from the easy menu, or send the SMS “BAL” to 22111. You can also check your balance through the XOX Self-Care Portal or the XOX Mobile App by logging in with your account details.

Using the USSD Menu (Dialer)

• Dial *150# on your XOX mobile phone and press the call button.
• When the menu appears, select “Check Balance” (or its corresponding number).
• Press “Send” or “OK.”
• You’ll receive an SMS or an on-screen pop-up showing your account details and balance.

Using SMS

• Open the messaging app on your XOX mobile phone.
• Type BAL in the message body.
• Send the SMS to 22111.
• You’ll receive a reply via SMS with your balance information.

Using the XOX App or Self-Care Portal

• Download the XOX Mobile App or visit the XOX Self-Care Portal.
• Log in with your XOX prepaid account credentials.
• Navigate to the Balance or Usage section to view your remaining data and account details.

What Is XOX and ONEXOX Prepaid Balance?

XOX Mobile is a Malaysian telecommunications provider, while ONEXOX is its prepaid brand known for offering flexible and long-validity prepaid plans. ONEXOX Prepaid allows users to purchase credit in advance for calls, SMS, and data usage. Credit is divided into the Main Account (MA) and Dedicated Account (DA), with the DA commonly used first. XOX and ONEXOX Prepaid plans are popular for their affordability, extended validity periods, and the ability to suit the needs of different user segments.

How Long Does XOX and ONEXOX Prepaid Last?

The validity of XOX and ONEXOX Prepaid depends on the plan or top-up chosen. For standard prepaid lines, every RM1 top-up adds one day of validity. Customers who subscribe to ONEXOX Welcome Deals such as Season Pass FAT enjoy extended validity of up to 28 months, plus an additional 8 months through a voucher redeemed in the XOX App. In total, new ONEXOX Prepaid users may receive up to 36 months of validity, making it one of the longest validity periods available in Malaysia.

How to Top Up Your XOX or ONEXOX Prepaid Balance?

Both XOX and ONEXOX users can top up their prepaid balance through multiple official channels. These include the XOX App, the XOX Self-Care portal, and physical vouchers purchased at retail outlets. Vouchers can be activated through USSD or SMS, while authorized XOX and ONEXOX dealers also provide top-up services. The minimum top-up value is RM5 with vouchers or RM10 through the app and portal.

How to Check Your XOX or ONEXOX Prepaid Data Balance?

To check prepaid data balance, XOX and ONEXOX users can dial *150# and choose the balance option or send an SMS with BAL to 22111 or 23388. Both the XOX App and Self-Care portal also display remaining data quota and usage information. These options are available to all customers, whether they use a basic feature phone or a smartphone.

How to Check Your XOX or ONEXOX Account Status?

Account status for both XOX and ONEXOX can be checked through the XOX App or the Self-Care portal. By logging in, users can view their account balance, plan validity, and usage history. These digital platforms make account management easy and convenient without needing to visit a physical service center.

How to Contact XOX and ONEXOX Customer Service?

XOX and ONEXOX customers can reach customer service through the official app and Self-Care portal, both of which include help and support options. The official XOX website also provides a Contact Us section where subscribers can request assistance.

XOX maintains active social media channels such as Facebook and Instagram, where users can send messages or follow updates. These multiple channels ensure that both XOX and ONEXOX customers have access to timely support whenever required.