To login to Co-opbank Pertama, visit the official HELOCBP portal at https://www.helocbp.com.my. Enter your User ID and click Login. Verify the Secure Word displayed and click Yes to proceed. Enter your password and click Login again to access your account. If you forget your password, click Forgot Password to reset it. First-time users must register for online banking before logging in.
Co-opbank Pertama (CBP) is a cooperative bank in Malaysia regulated under the Cooperative Societies Act 1993. It operates under the joint supervision of the Malaysian Cooperative Commission (SKM) and offers Shariah-compliant financial products and services. The bank has 34 branches nationwide, providing services such as savings accounts, financing, Ar-Rahnu, and financial planning.
Sign In Co-opbank Pertama
What Is Co-opbank Pertama?
Co-opbank Pertama is a cooperative financial institution in Malaysia that provides Islamic banking services. Formerly known as Bank Persatuan, it serves both cooperative members and the general public. The bank offers products such as savings accounts, current accounts, financing, and investment solutions while adhering to Shariah principles.
How Do I Access the Co-opbank Pertama Login Page?
To access the Co-opbank Pertama login page, open a web browser and go to https://www.helocbp.com.my. This is the official portal for HELOCBP, the bank’s online banking platform. Ensure you are using a secure internet connection to prevent unauthorized access.
What Are the Steps for First-Time Registration?
First-time users must register for online banking before logging in. You need an active Co-opbank Pertama savings or current account. Visit https://www.helocbp.com.my and click Online IB Registration. Fill in your personal details, including your MyKAD number, phone number, and email. Verify your identity using the OTP sent via SMS. Complete the registration by setting up your User ID, password, Secure Word, and security questions. After submission, you will receive a confirmation email.
How Do I Activate My HELOCBP Account?
Account activation requires verification by Co-opbank Pertama. Call the bank’s hotline at 1-300-88-7650 or WhatsApp 019-756 7650 for verification. If you miss the call, the bank will contact you within a few days to complete activation.
What Should I Do If I Forget My Password?
If you forget your password, click Forgot Password on the login page. You will need to provide your User ID and registered email or phone number. Follow the instructions to reset your password securely.
Does Co-opbank Pertama Have a Mobile Banking App?
Yes, Co-opbank Pertama offers a mobile banking app called HELOCBP. Download it from the Google Play Store (Android) or Apple App Store (iOS). The app allows fund transfers, balance checks, and account management. Features include Kill Switch for fraud prevention and secure transaction approvals.
What Security Features Does HELOCBP Offer?
HELOCBP includes multiple security measures such as Secure Verification for transaction approvals, a 12-hour Cooling-Off period after registration, and Kill Switch to block suspicious activities. Always verify transactions via SMS TAC and avoid sharing login details.
What Are the Customer Support Options for Login Issues?
For login assistance, contact Co-opbank Pertama at 1-300-88-7650 (hotline) or 019-756 7650 (WhatsApp). Support is available Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays. You can also email [email protected] for inquiries.
What Are the Common Login Errors and Solutions?
Login errors may occur due to incorrect credentials, expired sessions, or browser issues. Ensure your User ID and password are correct. Clear your browser cache or try a different browser. If the session times out, log in again. For persistent issues, contact customer support.
What Are the Transaction Limits and Processing Times?
Fund transfers follow specific processing windows. Transactions between 6:00 AM and 11:59 PM are processed the same day or next morning. For example, transfers made before 8:34 AM are credited by 9:30 AM. Limits and processing times may vary based on transaction type.
How Do I Ensure Safe Online Banking with Co-opbank Pertama?
Always use official channels for banking. Never share passwords or respond to unsolicited requests for personal details. Enable transaction alerts and regularly update your login credentials. Report suspicious activity immediately via the bank’s helpline.