The SAINS Water Online portal is at sainswater.com/customerinfo/index.do, and the iSAINS app is available on the App Store and Google Play. SAINS Water Online is Syarikat Air Negeri Sembilan's digital customer portal for managing bills and water usage, including checking your SAINS Water bill online.

Through SAINS Water Online, customers can log in to the SAINS Water portal and make SAINS Water bill payments online. The platform offers a user-friendly, easily accessible interface.

How to login SAINS Water Online customer portal?

To log in and view your SAINS Water bill on the 'Sistem Maklumat Pelanggan SAINS' portal, follow these steps:

  1. Go directly to the customer portal: https://www.sainswater.com/customerinfo/index.do
  2. Enter your details in the 'ID Pengguna' field.
  3. Then, enter your 'Kata Laluan'.
  4. Click the 'Log Masuk' button.
  5. Now, you should be able to see your main dashboard.

And that's it. You've logged in.

How to register SAINS Water user account online?

Here's a general process you can follow to register and create new account in SAINS Water Online :

  1. Go to the customer portal at https://www.sainswater.com/customerinfo/index.do
  2. Look for the "Belum Berdaftar?" link at the bottom of the page.
  3. Click on it and you will be directed to a registration page.
  4. Fill in the required information, such as your ID Pengguna, Kata Laluan, MyKad, name, email address, and phone number.
  5. After filling in all the required information, click on the "Daftar" button.
  6. You may need to verify your email address by clicking on a link sent to your email by the SAINS Water.
  7. Once you've verified your email, your account should be set up and ready to use.
  8. Done.

Make sure to follow the instructions given on the site.

iSAINS Mobile App

Besides the web portal, SAINS Water also provides the iSAINS mobile app, a free download on the App Store (iPhone) and Google Play (Android). The iSAINS app lets customers check bills, manage their account, and make payments easily from a smartphone.

For bill payments through internet banking, use JomPAY biller code 3715 to pay your SAINS Water bill.

Why I cannot login SAINS Water online customer portal?

If you're unable to login to the SAINS Water online customer portal, it could be due to several reasons:

  1. Incorrect Username or Password: You might have entered either your username or password incorrectly. If you forgot them, use the 'Terlupa Kata Laluan' option.
  2. Account Activation: If you are a new user, your account might not be activated yet. Usually, you need to confirm your email address or phone number to activate your account.
  3. Technical Issues: The website might be down or experiencing technical difficulties. Try again after some time or contact the customer service.
  4. Browser Issues: The browser you're using might not support the website or it might need to be updated.
  5. Network Problems: Your internet connection might be unstable or disconnected.
  6. Locked Account: After several failed login attempts, some systems lock the account for security reasons. If this is the case, you might have to contact the customer service to unlock it.

Remember to contact SAINS Water customer service for assistance if the problem persists. They can provide more specific guidance based on your exact situation.

What should I do if I forgot my SAINS Water password?

If you forgot your SAINS Water password, you should follow these steps:

  1. Go to the SAINS Water login page: https://www.sainswater.com/customerinfo/index.do
  2. Click on the "Terlupa Kata Laluan" link.
  3. You will be asked to enter your "ID Pengguna" and "Alamat Emel" associated with the account. Enter the required information.
  4. An email will be sent to your registered email address with a link to reset your password.
  5. Click on the link in the email and follow the instructions to set up a new password.
  6. Done.

If you still encounter problems, you can contact SAINS Water customer service for further assistance.

How to contact SAINS Water Online?

To get in touch with SAINS Water Online, you can call them on their toll-free number 1-800-88-6982.

Alternatively, you can also try reaching them at 06-6033500 if you're unable to get through. If you prefer fax, their fax number is 06-6015456.

For those who prefer emailing, their email address is aduan@sainswater.com.