U Mobile prepaid balance refers to the amount of credit or money available in a U Mobile prepaid account.
This balance can be used to make calls, send SMS, and access the internet. U Mobile offers various prepaid plans with different validity periods and data allowances.
Users can check their prepaid balance by dialling through the U Mobile app.
They can also maintain their balance through various channels such as online banking, physical top-up cards, and e-wallets.
U Mobile also offers rewards and bonuses for users who regularly top up their prepaid balance.
How do I check my U Mobile Prepaid credit balance?
To check your U Mobile Prepaid credit balance, you can use one of the following methods:
- You can dial *118*8*1*1# from your U Mobile phone and follow the instructions on the screen.
- Via the U Mobile Self Care portal:
- Visit the U Mobile Self Care portal at https://www.u.com.my/selfcare/
- Log in with your U Mobile phone number and password.
- View your credit balance on the dashboard.
Lastly, you can also use the MyUMobile App:
- Download and install the MyUMobile App from the Google Play Store (for Android) or the App Store (for iOS).
- Log in with your U Mobile phone number and password.
- View your credit balance on the app’s main screen.
If you’re using a portal or mobile app, remember to have an active internet connection.
How do I check my U Mobile Prepaid data balance?
To check your U Mobile Prepaid data balance, follow these steps:
1. Open the phone dialer on your mobile phone.
2. Dial *118*8*1*1# and press the call button.
3. You will receive a pop-up message displaying your remaining data balance and its validity.
Alternatively, you can also check your data balance through the MyUMobile app:
1. Download and install the MyUMobile app from the Google Play Store or Apple App Store.
2. Launch the app and log in with your U Mobile account.
3. On the main screen, you will see your remaining data balance and its validity.
Remember that you need an active U Mobile Prepaid account to check your data balance.
How long does U Mobile Prepaid last?
U Mobile Prepaid validity depends on the specific plan and the amount of credit you have purchased.
Generally, the validity period can range from a few days to a month or more.
To find the exact validity period for your U Mobile Prepaid plan, you can refer to the terms and conditions of your specific plan or contact U Mobile customer service for more information.
How do I check my U Mobile account status?
You can check your U Mobile account status by logging into your U Mobile app or by visiting the U Mobile website and logging into your account.
Once you are logged in, you can view your account details, including your current plan, usage, and billing information.
You can also contact U Mobile customer service for further assistance.
How do I contact U Mobile Customer Service?
You can contact U Mobile Customer Service through the following channels:
1. Call their customer service hotline at 018-388 1318 (for postpaid) or 018-388 5555 (for prepaid).
2. Send an email to [email protected].
3. Chat with their customer service representatives through the U Mobile app or website.
4. Visit any U Mobile store or service center near you.
5. Reach out to them through their social media accounts on Facebook, Twitter, or Instagram.
