How to Check Maxis Prepaid Balance?

To check your Maxis prepaid balance, dial #100# from your phone or open the Hotlink app.

Maxis prepaid is sold under the Hotlink brand, so if you are on a Maxis prepaid SIM, you are a Hotlink customer, the steps below apply to you.

Your balance covers calls, SMS, and mobile data. It is important to maintain a sufficient balance to avoid service disruptions or disconnections.

Maxis offers various top-up options to add credit to the prepaid account, including online, through ATMs, or at Maxis stores.

How do I check my Maxis Prepaid credit balance?

Dial #100# from your Maxis prepaid (Hotlink) phone. Your credit balance and validity period will appear on screen.

You can also use the Hotlink app to check your balance. The app is available on the App Store, Google Play Store, and AppGallery. Open the app and log in with your Hotlink number, your current credit balance is shown on the home screen.

You can also use the app to top-up your account or buy data passes. The app is free to use and does not consume your data allowance when you are in Malaysia.

How do I check my Maxis Prepaid data balance?

Dial #100# from your Hotlink number to view your data balance alongside your credit balance.

You can also check your data balance through the Hotlink app, the home screen shows both your remaining credit and your active data pass details.

How long does Maxis Prepaid last?

Maxis Prepaid validity depends on the specific plan and the amount of credit you have purchased.

Generally, the validity period can range from a few days to a month or more.

To find the exact validity period for your Maxis Prepaid plan, you can check the details on the Maxis website or contact their customer support.

How do I check my Maxis account status?

You can check your Maxis account status by logging into your Maxis account on their website or mobile app.

Once you have logged in, you should be able to view your account details, including your account status.

Alternatively, you can contact Maxis customer service for assistance.

How do I contact Maxis Customer Service?

You can contact Maxis Customer Service through the following channels:

1. Phone: Call the Maxis customer service hotline at 123 from your Maxis mobile or 1-800-82-1123 from any other phone.

2. Live Chat: Visit the Maxis website and click on the "Chat with us" button to start a live chat with a customer service representative.

3. Email: Send an email to customercare@maxis.com.my with your query or complaint.

4. Social Media: Reach out to Maxis on their social media channels such as Facebook or Twitter.

5. Hotlink App: Download the Hotlink app and use the in-app chat feature to contact customer service.