To stop a Maybank auto debit or recurring payment, go to Maybank2u Settings > Pay & Transfer > Pay Future & Recurring and cancel the active record there. If the charge comes from a merchant billing your debit or credit card directly, you must cancel with the merchant first, as Maybank cannot block card-initiated recurring charges on your behalf.

Maybank auto debit is a convenient payment method that lets customers automatically pay bills and recurring expenses. Here is how to manage or stop it.

How do I check my Maybank recurring payment?

You can view and manage your Maybank recurring payments through Maybank2u:

  1. Log in to your Maybank2u account at https://www.maybank2u.com.my/.
  2. Go to Settings.
  3. Select the Pay & Transfer tab.
  4. Select Pay Future & Recurring.
  5. Your list of active recurring and scheduled payments will be displayed, including the payment amount, frequency, and next payment date.

If you have any issues or concerns regarding your recurring payment, you can contact Maybank customer service for assistance.

How do I cancel auto debit Maybank?

The right cancellation channel depends on how the recurring charge was set up.

Cancel a Maybank2u recurring or scheduled payment (account-based)

Use this for recurring bill payments or scheduled transfers you created yourself in Maybank2u:

  1. Log in to your Maybank2u account.
  2. Go to Settings.
  3. Select the Pay & Transfer tab.
  4. Select Pay Future & Recurring.
  5. Find the active recurring payment you want to stop and check the checkbox next to it.
  6. Click Cancel Payment and confirm.

Only active recurring records will have a checkbox. Cancelled or expired records cannot be selected.

Cancel a card-based recurring charge (merchant-initiated)

If a merchant charges your Maybank debit or credit card automatically (for example a streaming service or insurance premium), the recurring instruction is held by the merchant, not by Maybank. You must contact the merchant directly to cancel. If the merchant continues to charge your card after cancellation, contact Maybank at 1-300-88-6688 to raise a dispute or discuss card replacement as a last resort.

You can also visit your nearest Maybank branch for in-person assistance with either type of auto debit.

How can I check my Maybank transaction history details?

You can check your Maybank transaction history details by following these steps:

  1. Log in to your Maybank2u account.
  2. Click on the "Accounts & Banking" tab.
  3. Select the account you want to view the transaction history for.
  4. Click on the "View Transactions" button.
  5. Choose the date range for the transactions you want to view.
  6. Click on the "Search" button to view the transaction history.

You can also download your transaction history in PDF or Excel format by clicking on the "Download" button.

If you have any issues or concerns, you can contact Maybank customer service for assistance.

What are the benefits if I cancel auto debit Maybank?

Here are some benefits if you cancel you auto debit with Maybank:

  1. More Control Over Finances: By cancelling auto debit, you gain more control over your finances. You can decide when and how much to pay rather than having a set amount automatically deducted from your account.
  2. Avoiding Overdraft Fees: If you're not careful, auto debits can lead to overdraft fees if there's not enough money in your account to cover the payment. By cancelling auto debit, you can ensure there's enough money in your account before making a payment.
  3. Preventing Errors: Automatic payments can sometimes lead to errors, such as being charged twice or being charged the wrong amount. Cancelling auto debit can help prevent these types of errors.
  4. Flexibility: Without auto debit, you have the flexibility to change your payment amount or date as needed.
  5. Easier to Cancel or Change Services: If you're using auto debit to pay for a service, it can be harder to cancel or change that service. By cancelling auto debit, it may be easier to make changes to or cancel services.
  6. Privacy: Without auto debit, companies don't have access to your bank account details, which can be beneficial for privacy reasons.

How do I contact Maybank Customer Service?

You can contact Maybank Customer Service through the following channels:

  1. Phone: You can call Maybank Customer Service at 1-300-88-6688 (Malaysia) or +603-7844 3696 (overseas) from Monday to Sunday, 7:00am to 12:00am.
  2. Email: You can email Maybank Customer Service at customerservice@maybank.com.my.
  3. Live Chat: You can chat with Maybank Customer Service through the Maybank2u website or mobile app from Monday to Sunday, 7:00am to 12:00am.
  4. Social Media: You can reach out to Maybank Customer Service through their social media channels such as Facebook and Twitter.
  5. Branches: You can visit any Maybank branch to speak to a customer service representative in person.