To remove a favourite account in the MAE app, tap Pay & Transfer on the home screen, tap Pay, then tap My Favourite. Tap the three-dot menu (⋮) next to the account you want to remove, select Remove, and confirm. The account disappears from your list straight away.
This works the same way as removing a favourite account in Maybank2u on the website, since both platforms share the same Pay & Transfer structure.
How to remove a favourite account in the MAE app
Follow these steps on your Android or iOS device:
- Open the MAE app and log in with your username and password.
- On the home screen, tap Pay & Transfer.
- Tap Pay.
- Tap My Favourite to open your saved payee list.
- Find the account you want to remove.
- Tap the three-dot menu (⋮) to the right of the account name.
- Tap Remove.
- A confirmation prompt appears. Tap Yes or OK to confirm.
- The account is removed from your favourites list immediately.
If your MAE app does not show this option, update it to the latest version via the App Store or Google Play. Menu labels may vary slightly across app versions. You can also remove a favourite from the Maybank2u website using the same Pay & Transfer > Pay > My Favourite path if you prefer a larger screen.
Why would you remove a favourite account in the MAE app?
Removing a favourite account in the Maybank MAE app is useful in these situations:
- Security concern. If you suspect your account was accessed without authorisation, remove unfamiliar payees immediately and use the Kill Switch in the MAE app, then call Maybank at 1300-88-6688.
- Privacy. If you share your device with others, removing a saved account keeps your payee details private.
- Decluttering. A shorter favourites list makes Pay & Transfer faster to navigate, especially on mobile.
- Closed account. If a payee has closed their account, removing it prevents you from accidentally sending money to a defunct account number.
- Added by mistake. If you saved the wrong account number, delete it straight away to avoid accidental payments.
You can always re-add an account to your favourites after removing it. Keep in mind that a 12-hour cooling-off period applies each time you add a new payee, during which transfers to that payee are blocked. This is a Maybank fraud-prevention measure required by Bank Negara Malaysia.
When should you add a favourite account in the MAE app?
Add an account to your favourites in the Maybank MAE app whenever you transfer money to the same person or company regularly. Saving it as a favourite means you skip re-entering the account details each time, which saves time and reduces the chance of keying in the wrong account number.
