To login CelcomDigi, visit the official website www.celcomdigi.com or use the Celcom Life Hub or MyDigi mobile app. Enter your registered email or mobile number and password.
If it is your first time logging in, you may need to register your account. In case you forgot your password, use the “Forgot Password” option to reset it via email or SMS verification.
Sign In CelcomDigi
What Is CelcomDigi?
CelcomDigi is Malaysia’s largest mobile network operator formed through the merger of Celcom and Digi. It provides postpaid, prepaid, fibre broadband, and 5G services to over 20 million customers nationwide. The company offers Malaysia’s widest and fastest network coverage, including 5G connectivity in major urban and suburban areas.
What Are the Steps to Login CelcomDigi via Website?
To login CelcomDigi via the website www.celcomdigi.com, click on the “Log In”, enter your registered email or mobile number and password, ick the “Remember Me” box if you are using a personal device for faster future logins amd click “Log In” to access your account dashboard.
If you encounter login issues, ensure your internet connection is stable and that you are using the correct credentials. The website supports Chrome, Firefox, Safari, and Edge browsers for optimal performance.
How to Login CelcomDigi Using the Mobile App?
To login CelcomDigi using the mobile app, download either the Celcom Life Hub (for Celcom users) or MyDigi (for Digi users) from the Google Play Store or Apple App Store. Open the app and tap “Log In”. Enter your mobile number or email and password. If you are a first-time user, select “Register” to activate your account.
The MyDigi app has over 10 million downloads and allows users to monitor data usage, pay bills, and purchase add-ons. The Celcom Life Hub provides similar functionalities, including 5G plan upgrades and device management. Both apps support biometric login (Face ID or fingerprint) for added security.
What Should You Do If You Forget Your CelcomDigi Password?
If you forget your CelcomDigi password, click the “Forgot Password” link on the login page. You will need to enter your registered email or mobile number. A verification code will be sent via SMS or email. Enter this code to proceed with resetting your password. Create a new strong password (minimum 8 characters with letters and numbers) and confirm it.
For security reasons, avoid using easily guessable passwords like “123456” or “password”. If you do not receive the verification code, check your spam folder or request a new code after 60 seconds.
How to Register a CelcomDigi Account for First-Time Login?
To register a CelcomDigi account for first-time login, go to the login page and select “Register”. Enter your Celcom or Digi mobile number and follow the SMS verification process. Once verified, set a secure password and fill in your personal details (name, email, and IC number). Agree to the terms and conditions to complete registration.
New users must verify their identity via EKYC (Electronic Know Your Customer) if activating a new SIM card. This process requires a Malaysian IC or passport and a selfie for facial recognition.
What Are the Common CelcomDigi Login Issues and Solutions?
Common CelcomDigi login issues include incorrect credentials, account lockouts, and server errors. If you enter the wrong password three times, your account may be temporarily locked for 15 minutes. Ensure your Caps Lock is off and that you are using the correct mobile number or email.
If the website or app displays a “Server Error”, check CelcomDigi’s official social media or customer support for outage announcements. Clearing your browser cache or reinstalling the app can resolve technical glitches.
Can You Use Guest Checkout Without Logging into CelcomDigi?
Yes, you can use guest checkout without logging into CelcomDigi for certain services like prepaid top-ups or device purchases. Select “Guest Checkout” on the payment page and enter your email address twice for transaction confirmation. However, guest users cannot track orders or access account-specific benefits.
For postpaid bill payments, data add-ons, and fibre plan management, a registered account is required. Guest checkout is ideal for one-time transactions, while registered accounts provide usage history and personalized promotions.
How to Secure Your CelcomDigi Account from Unauthorized Access?
To secure your CelcomDigi account, enable two-factor authentication (2FA) if available. Avoid sharing your password or OTP codes with anyone. Regularly update your password and log out from public or shared devices.
CelcomDigi will never ask for your password via email or phone calls. Report suspicious activities to CelcomDigi’s fraud hotline or via the app’s support section. The company has implemented MCMC-approved security measures to prevent scams.
What Are the Benefits of Logging into CelcomDigi?
Logging into CelcomDigi provides benefits such as real-time data tracking, bill payments, and exclusive promotions. Postpaid users can upgrade to 5G plans, while prepaid users can purchase high-speed data add-ons. Fibre customers can monitor broadband usage and request technical support.
The MyDigi app offers StreamMORE passes for Disney+ Hotstar and Spotify, while Celcom Life Hub users get device trade-in options. Registered accounts also receive personalized alerts for new offers and network updates.
How to Contact CelcomDigi Customer Support for Login Help?
For login help, contact CelcomDigi customer support via the app’s live chat, phone (12345 from a Celcom/Digi number), or physical stores. The support team operates 24/7 for postpaid users and 8 AM–10 PM for prepaid queries.
If you submit a support ticket via the app, track its status under “My Case Status”. For urgent issues, visit a CelcomDigi store with your IC and registered mobile number for verification.