To log in to Air Selangor, visit the official website at www.airselangor.com and click on the “Login / Register” button. Enter your Login ID (NRIC, passport, or company registration number) and password. If you forget your password, click “Forgot password” to reset it. First-time users must register by providing their ID and creating a profile.
Air Selangor is Malaysia’s largest water services provider, supplying clean and treated water to over 9.4 million consumers across Selangor, Kuala Lumpur, and Putrajaya. The company manages water distribution, billing, and maintenance services through its online portal and mobile app. Air Selangor operates 34 water treatment plants and manages an extensive network of pipelines.
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What Is Air Selangor?
Air Selangor online refers to the digital platforms provided by Pengurusan Air Selangor Sdn. Bhd., enabling customers to manage their water services efficiently. Through the Air Selangor Customer Portal and mobile app, users can perform various tasks such as viewing and paying bills, monitoring water usage, submitting queries or complaints, and receiving updates on water supply status in their area. These platforms are designed to offer convenience and accessibility, allowing customers to handle their water service needs anytime and anywhere.
What Are the Requirements to Login to Air Selangor?
The requirements to login to Air Selangor include a registered account, a valid Login ID, and a secure password. The Login ID can be an NRIC number (for individuals), passport number (for foreigners), or company registration number (for businesses). If you have not registered, you must complete the sign-up process before logging in.
Where Can You Access the Air Selangor Login Page?
You can access the Air Selangor login page on the official website at www.airselangor.com. The login option is located in the top-right corner of the homepage under “Login / Register.” Alternatively, users can log in via the Air Selangor mobile app, available for download on iOS, Android, and Huawei AppGallery.
What Should You Do If You Forget Your Air Selangor Password?
If you forget your Air Selangor password, click the “Forgot password” link on the login page. You will need to enter your Login ID (NRIC/passport/SSM number) and follow the instructions sent to your registered email or mobile number. A temporary password or verification link will allow you to reset your credentials securely.
How Do First-Time Users Register for an Air Selangor Account?
First-time users must register for an Air Selangor account by clicking “Register now” on the login page. You will need to provide personal details such as your full name, ID number (NRIC/passport/SSM), email address, and mobile number. After verification, you can set a password and log in to manage your water account.
What Services Can You Access After Logging In?
After logging in to Air Selangor, users can access multiple services including bill payments, water usage tracking, account management, leak reporting, and change of ownership requests. The portal also provides notifications for scheduled maintenance and water disruptions in your area.
What Should You Do If You Encounter Login Issues?
If you encounter login issues, ensure you are entering the correct Login ID and password. Clear your browser cache or try a different browser if the page does not load. For persistent problems, contact Air Selangor’s Help Centre or visit a customer service counter for assistance.
How Secure Is the Air Selangor Login System?
The Air Selangor login system uses encryption to protect user data. Passwords are hashed, and multi-factor authentication (TAC verification) is required for sensitive actions like password resets. Users should avoid sharing login credentials and enable secure password practices.
Are There Alternative Ways to Access Air Selangor Services Without Logging In?
Alternative ways to access Air Selangor services without logging in include visiting customer service counters or using the hotline at 15300. However, online transactions such as bill payments and account updates require a registered account for security and verification purposes.
Can You Manage Multiple Water Accounts Under One Air Selangor Login?
Yes, you can manage multiple water accounts under one Air Selangor login. After logging in, go to “Manage water accounts” to link additional properties using the respective account numbers. This feature is useful for landlords or businesses with multiple premises.
What Are the Common Errors During Air Selangor Login?
Common errors during Air Selangor login include incorrect password entries, expired sessions, or unverified accounts. Ensure your credentials are correct and your account is fully activated. If locked out, use the password recovery option or contact support.
Does Air Selangor Offer a Mobile App for Easier Access?
Air Selangor offers a mobile app for iOS, Android, and Huawei devices, providing the same features as the web portal. The app allows bill payments, outage alerts, and usage monitoring with push notifications for updates.
How Often Should You Update Your Air Selangor Password?
Air Selangor recommends updating your password periodically to enhance security. Avoid reusing old passwords and use a combination of letters, numbers, and special characters for stronger protection.
What Happens If Your Air Selangor Account Is Locked?
If your Air Selangor account is locked due to multiple failed login attempts, wait 15-30 minutes before retrying. For permanent locks, contact customer support with proof of identity to regain access.
Are There Scheduled Maintenance Periods Affecting Air Selangor Login?
Air Selangor conducts scheduled maintenance, usually announced on their website. For example, a system update on 8 March 2025 (6:00 PM to 9 March 3:00 AM) may temporarily disrupt login services. Check notifications for upcoming downtime.
Can Foreigners or Non-Malaysian Residents Register for Air Selangor?
Foreigners or non-Malaysian residents can register for Air Selangor using their passport number instead of an NRIC. Proof of residence (rental agreement or utility bill) may be required for account verification.
What Should You Do If Your Air Selangor Account Shows Unauthorized Activity?
If you notice unauthorized activity on your Air Selangor account, immediately change your password and report the issue via the Help Centre. Air Selangor’s fraud team will investigate and secure your account.
How Do You Update Personal Details in Your Air Selangor Account?
To update personal details in your Air Selangor account, log in and go to Profile settings. Changes to your name, contact number, or email require verification via TAC or document submission for security.
Does Air Selangor Provide E-Billing Options?
Air Selangor provides e-billing options through WhatsApp or email. Users can opt for paperless billing during registration or update preferences in the portal settings.
What Are the Customer Support Options for Air Selangor Login Problems?
For login problems, Air Selangor’s customer support options include the 15300 hotline, email support, and in-person visits to service counters. The Help Centre also offers FAQs and live chat during business hours.