To login to eAuto, visit the official eAuto website at https://eauto.my, enter your Username and Password and click Login. If you are logging in for the first time, you ay need to register for an account by providing the necessary personal and vehicle-related information. In case you forget your password, there is an option to reset it by following the “Forgot Password” link. After entering your credentials, click the “Sign In” button to access your eAuto account.
eAuto is an online platform in Malaysia that provides various e-services related to vehicle ownership and transactions. It is designed to facilitate processes such as temporary ownership transfers (Sistem Tukar Milik Sementara or STMS) and e-Serah transactions. The platform is widely used by vehicle owners, dealers, and other stakeholders in the automotive industry to streamline administrative tasks and ensure compliance with Malaysian regulations.
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What Is eAuto?
eAuto is an online service portal operated by eAuto Sdn. Bhd., a company based in Petaling Jaya that has been in operation since 2004. The platform provides digital solutions for vehicle-related transactions, with a strong focus on temporary ownership transfers (STMS) and e-Serah processes that are widely used by vehicle dealers in Malaysia. Integrated with the Road Transport Department (JPJ) systems, eAuto enables dealers and users to complete ownership transfers online without the need to visit JPJ offices.
Through the eAuto system, users can access vehicle history, view previous owners, check road tax balance, cancel road tax and process refunds, and even generate electronic ownership certificates directly from their office. This integration ensures that all transactions comply with Malaysian regulations while saving time and reducing administrative burdens. Designed to enhance efficiency and transparency, eAuto has become an essential platform for used car dealers and vehicle owners in Malaysia who need a secure and legally compliant way to manage ownership transfers.
How to Login to eAuto?
To log in to eAuto, go to the official website at https://eauto.my and look for the login section on the homepage. Enter your Username and Password, then click the orange Login button to access your account. If you are a first-time user, you must register by providing your personal details along with vehicle-related information before you can log in. If you forget your password, click the “Forgot Password” link, enter your registered email address, and follow the instructions sent to reset your password. Once updated, you can log in with your new credentials. Here is the step by step:
- Open your web browser and go to https://eauto.my.
- Locate the login form on the homepage.
- Enter your Username and Password, then click Login or Sign In.
- If you’re a first-time user, register by entering your personal and vehicle-related details.
- Forgot your password? Click “Forgot Password”, enter your registered email, and follow the instructions in the reset link you receive.
- Use a strong, unique password to protect your account.
- For assistance, you may contact the eAuto hotline at 03-27798899, which is the new support number effective August 2025, as the old hotline 1700-816-186 will be discontinued.
What Should You Do If You Forget Your eAuto Password?
If you forget your eAuto password, you can reset it by clicking on the “Forgot Password” link located on the eAuto login page. You will then be prompted to enter your registered email address, and a password reset link will be sent to your inbox. By following the instructions in the email, you can create a new password and regain access to your account.
Once your password has been successfully reset, you may log in using your updated credentials. For better security, it is strongly recommended to choose a strong password that combines letters, numbers, and special characters. You should also avoid reusing the same password across multiple platforms, as this helps reduce the risk of unauthorized access to your eAuto account.
What Are the System Requirements for Accessing eAuto?
To access eAuto, you will need a device with a stable internet connection and a compatible web browser. The platform works best on Mozilla Firefox version 36.0.4, but it is also accessible using other modern browsers such as Google Chrome, Safari, and Microsoft Edge. To avoid compatibility issues, it is recommended that you keep your browser updated to the latest version. A reliable and stable internet connection is also essential to ensure smooth navigation and uninterrupted processing of transactions on the platform.
If you experience any technical difficulties while accessing eAuto, you can reach out to the customer support team via the hotline at 1-700-816-186 during operating hours for assistance.
What Are the Common Issues Faced During eAuto Login?
When logging in to eAuto, users may face several common issues that can prevent successful access to their accounts. One frequent problem is entering incorrect login credentials, such as the wrong username or password. In this case, the system will display an error message, and users should carefully recheck their details before trying again. Another common issue is forgotten passwords, which can be resolved by using the “Forgot Password” feature to reset and create a new password through the registered email.
In some situations, users may also encounter technical difficulties, such as the website not loading properly, slow response times, or being unable to access their account despite entering the correct credentials. These issues are often related to browser compatibility or stored cache data, and can usually be fixed by clearing the browser cache, updating to the latest version of a supported browser, or attempting to log in from a different device. If these steps do not resolve the issue, users are advised to contact eAuto customer support via the hotline or email for further assistance.
What Are the Terms and Conditions for Using eAuto?
When using eAuto, you are required to agree to the platform’s Terms and Conditions (T&Cs), which serve as the official rules and guidelines for accessing the service. By registering and logging in, you agree to provide accurate, complete, and up-to-date information and to keep your login credentials confidential at all times. As a user, you are responsible for ensuring that your account is used appropriately and only for lawful purposes related to vehicle transactions.
The T&Cs also specify that eAuto Sdn. Bhd. reserves the right to suspend or terminate your account if you violate any of the rules, such as providing false or misleading information, attempting unauthorized access, or engaging in fraudulent activities. Additionally, the company may make updates or changes to the T&Cs from time to time, and continued use of the platform indicates your acceptance of these revisions.
What Are the Privacy Policies of eAuto?
eAuto is committed to protecting the privacy of its users. The platform’s Privacy Policy outlines how your personal information is collected, processed, and stored. When you register for an account, you are required to provide personal information such as your name, contact details, and vehicle-related information. This information is used to facilitate transactions and provide you with access to the platform’s services.
eAuto Sdn Bhd ensures that your personal information is not shared with third parties without your consent, except in cases where it is required by law or necessary to provide the services. The platform also employs security measures, such as SSL encryption, to protect your data from unauthorized access. You can request access to or changes to your personal information by contacting eAuto’s customer support team.
What Are the Customer Support Options for eAuto?
eAuto offers multiple customer support options to assist users with account and transaction-related matters. You can reach the support team through the hotline at 1-700-816-186, which operates on weekdays from 10.00 am to 4.00 pm, or via email at [email protected]. These channels are available for help with issues such as login difficulties, account management, and transaction processing.
Beyond direct support, the eAuto website provides a detailed FAQ section, where users can find quick answers to common questions along with troubleshooting guidance. For cases that require personal attention, users may also visit the eAuto office, located at 10-1 & 10-2, Jalan PJU 7/16, Mutiara Damansara, 47810 Petaling Jaya, Selangor Darul Ehsan, to obtain in-person assistance from the support team. This multi-channel support ensures that users can access help conveniently, whether online, by phone, or in person.
What Are the Key Features of eAuto?
eAuto offers 4 key features that make it an essential platform for both vehicle owners and dealers in Malaysia. One of its core features is the ability to manage temporary ownership transfers (STMS) and e-Serah transactions entirely online. This digital process removes the need for physical paperwork and shortens transaction times, making ownership transfers more efficient. Users also benefit from the ability to view their transaction history, check vehicle details, and conveniently update personal information through the system.
A major strength of eAuto lies in its integration with Malaysian regulatory bodies, particularly the Road Transport Department (JPJ), which ensures that all transactions are legally compliant and securely processed. In addition, the platform provides real-time status updates for every transaction, enabling users to track progress and receive timely notifications when action is required. These combined features make eAuto a reliable, transparent, and user-friendly solution for handling vehicle-related transactions in Malaysia.
What Are the Benefits of Using eAuto?
Using eAuto provides a range of benefits for both vehicle owners and dealers in Malaysia. One of the main advantages is the simplification of ownership transfers, where processes such as STMS and e-Serah can be completed online without the hassle of manual paperwork. This not only saves time but also reduces the likelihood of errors and delays that commonly occur with physical documentation.
Another key benefit is convenience and accessibility. Since eAuto is available online, users can access the platform from anywhere with an internet connection, making it easier to manage vehicle transactions even while on the move. Furthermore, its integration with Malaysian regulatory bodies, especially the JPJ, ensures that all transactions are legally compliant and processed securely. This provides users with greater peace of mind, knowing that their transactions are both efficient and aligned with national regulations.
What Are the Security Measures in Place for eAuto?
eAuto has implemented multiple security measures to safeguard user data and protect the integrity of all transactions carried out on its platform. One of the primary protections is the use of SSL encryption, which ensures that all information transmitted between the user’s device and the website remains secure and inaccessible to unauthorized parties. To further strengthen account protection, users are required to set strong passwords, and it is recommended that they update these passwords regularly to reduce the risk of compromise.
Beyond technical safeguards, eAuto enforces strict fraud prevention policies. The platform actively monitors transactions for any suspicious or unusual activity and reserves the right to suspend or terminate accounts that breach the Terms and Conditions. Additionally, users must provide accurate and truthful information during registration, as any discrepancies or attempts to submit false data can result in immediate account suspension. These combined technical and policy-driven measures ensure that eAuto remains a secure and trustworthy platform for handling vehicle-related transactions in Malaysia.
What Are the Operating Hours for eAuto?
The eAuto office operates from 9.00 am to 6.00 pm, Monday to Friday, and is closed on weekends and public holidays. Despite this, the eAuto online platform remains accessible 24/7, allowing users to log in and carry out their transactions at any time. For assistance, customer support is available on weekdays between 10.00 am and 4.00 pm, and users may reach the support team via the official hotline or email during these hours.
Although the system is always accessible, it is important to note that certain transactions requiring approval from JPJ or other regulatory bodies can only be processed during official business hours. Therefore, users are advised to plan their transactions in advance to prevent potential delays.