To log in to the myTNB portal, go to the official website at https://mytnb.com.my, enter Email Address and Password, then click the “Login” button. You can also log in using your MyDigital ID by clicking the button. If you’re a new user, click “Register now!” to create an account.
If you’ve forgotten your password, use the “Forgot Password?” link to reset it. For users who only wish to make a quick bill payment without logging in, the “Express Payment” option is available at the bottom.
Sign In myTNB
What Is myTNB?
myTNB is the official digital platform by Tenaga Nasional Berhad (TNB) that allows users in Malaysia to manage their electricity accounts efficiently. myTNB is vailable as both a website and mobile application. It enables residential and business customers to track electricity usage, view and pay bills, download statements, and apply for services such as account transfers or new meter installations.
myTNB provides a centralized, user-friendly interface that enhances transparency and convenience in dealing with TNB. Consumers are stay informed and in control of their electricity consumption.
How to Register myTNB Portal?
To register for myTNB, visit the official myTNB portal at https://www.mytnb.com.my and click on “Register”. You’ll need to enter a valid email address (which will be your login ID) and create a password with at least 8 alphanumeric characters. Once submitted, you can use the same login credentials for both the web portal and the myTNB mobile app.
Do I Need to Register If I’m Already Using myTNB App?
No, if you’re already using the myTNB app, you don’t need to register again. Just log in using the same email and password. For business users managing multiple electricity accounts, registration must be done through the myTNBiz portal instead.
If you encounter issues such as a previously registered email or password problems, you can reset your password on the login page. For assistance, contact TNB CareLine at 1-300-88-5454 or email [email protected].
How Does myTNB Enhance Electricity Management for Users?
myTNB enhances electricity management by offering real-time monitoring of usage, bill payments, and centralized account access. Users can track monthly consumption trends, compare past usage data, and receive timely notifications when new bills are generated.
myTNB platform also allows users to link multiple TNB accounts under one profile, which is especially useful for individuals or businesses managing several premises. For instance, a user with two houses or a combination of residential and commercial properties can oversee all electricity accounts in one place without needing to log in separately for each.
What Features Are Available on the myTNB Platform?
The myTNB platform offers 4 main features including online bill payment, consumption analytics, outage reporting and promotional alerts. One of the most helpful tools is the interactive usage graph, which allows users to monitor their daily or monthly electricity consumption either in kilowatt-hours (kWh) or in Malaysian Ringgit (RM).
For homes equipped with Smart Meters, the platform supports real-time data transmission, although some users have noted occasional delays in data updates. myTNB includes a Kedai Tenaga locator, which helps users find the nearest service center for in-person assistance.
How Does myTNB Support Malaysia’s Energy Transition Goals?
The platform aligns with national initiatives like renewable energy adoption and grid modernization. myTNB integrates Green Energy Tariff (GET) subscriptions, allowing users to opt for solar or hydro-sourced electricity. In 2025, TNB allocated 6,600 GWh of GET quota for consumer participation. The app also promotes energy-saving tips and rebates for efficient appliances.
What Security Measures Does myTNB Implement?
Data encryption and multi-factor authentication protect user information. Login options include email verification or MyDigital ID, Malaysia’s national digital identity system. TNB states that no personal data is shared with third parties, though users must enable permissions for location-based services like Kedai Tenaga searches.
How to Download myTNB App?
To download the myTNB app, Android users can open the Google Play Store, search for “myTNB,” and install the app from there, or simply use the direct link myTNB on Google Play. For iPhone users, the app is available on the Apple App Store by searching “myTNB” or accessing it directly via myTNB on App Store. Once installed, users can register or log in using their email and password to begin managing their electricity account, pay bills, and track usage.
How Does myTNB Compare to Other Utility Apps in Malaysia?
Compared to other utility apps in Malaysia, myTNB stands out for its feature set, though it trails slightly in user experience and app responsiveness. For example, apps like MyUnifi (by Telekom Malaysia) often receive higher user ratings for speed and smoother navigation. However, myTNB provides more robust functionalities, such as multi-account management, detailed electricity usage tracking, and Green Electricity Tariff (GET) enrollment.
Utility apps like SAJ (for water services) focus on simplicity and ease of bill checking, which appeals to users who prefer fast, minimalistic interfaces. While myTNB may benefit from improved performance and UI refinement, it offers greater versatility and control over utility management than most of its peers.
How to Check 12-Digit TNB Bill Number?
To check your 12-digit TNB bill number, you can refer to your physical electricity bill, access the myTNB portal, or use the myTNB mobile app. The 12-digit number, known as the Account Number (No. Akaun), is required for managing your electricity account, making payments and contacting TNB for support. You can find it in the following ways:
- On your physical bill – Look for the section labeled “No. Akaun / Account No.” at the top of your bill. This is your unique 12-digit TNB account number used for all transactions.
- Through the myTNB portal – Visit www.mytnb.com.my and log in with your registered email and password. Once logged in, navigate to the “Information” section and select “Bill & Payments”. Your bill will appear in PDF format, and the 12-digit account number will be listed at the top of the bill.
- Via the myTNB app – Download the myTNB app from the Google Play Store or Apple App Store. After logging in, select your TNB account and tap on “View Bill” to see your bill details, including the account number.
- Through online banking – When adding a new bill payee on your online banking platform (e.g., Maybank2u, CIMB Clicks), your 12-digit account number may also be displayed or required for bill registration via JomPAY or direct payment.
Why 12-digit TNB Account Number Important?
The 12-digit TNB account number is important for these 4 reasons:
- Paying bills through online banking, JomPAY, or the myTNB platform
- Registering and managing services on the myTNB portal or app
- Tracking your electricity usage and payment history
- Contacting TNB Careline (1300-88-5454) for customer support or billing inquiries
How Can Users Resolve myTNB Login or Payment Issues?
If you’re experiencing login or payment issues with myTNB, the first step is to contact TNB Careline at 1300-88-5454 or reach out via their official Facebook page (@tnbcareline). These support channels can assist with account troubleshooting, technical errors, or payment-related queries.
For login problems, common solutions include clearing your browser or app cache, ensuring your password is correct, or reinstalling the myTNB app. If your payment is delayed or not reflected, contact TNB directly so they can manually verify and update your payment record. This is especially important to avoid disconnection notices due to system lags.