SESB Login: Check Electricity Bill and Make Payment Online (mysesb.com.my)

To log in to your mySESB account, go to the official portal at https://mysesb.com.my/portal, enter Email Address, Password and click the “SIGN IN” button. If you have forgotten your password, click “Forgot Password” to reset it, or use “Problems Signing In” for further troubleshooting. For new users without an account, click “Register” to create one before logging in.

After logging in, customers can manage their SESB electricity accounts, including monitoring usage, downloading e-bills, paying bills and tracking payment history. Even without logging in, the mySESB app allows you to perform basic actions such as paying your bill, submitting a service request, viewing and reporting power outages, contacting the SESB Careline and finding payment location details for over-the-counter transactions.

What Is SESB?

SESB (Sabah Electricity Sdn. Bhd.) is the main electricity utility company in the state of Sabah and the Federal Territory of Labuan, Malaysia. It is responsible for generating, transmitting, and distributing electricity to residential, commercial, and industrial users in the region. SESB was formerly known as Lembaga Letrik Sabah before being privatized and restructured. Today, it operates as a subsidiary under Tenaga Nasional Berhad (TNB) and the Sabah state government, playing a critical role in ensuring reliable power supply and supporting development in Sabah and Labuan.

What Is mySESB?

mySESB is the official online customer service portal and mobile application provided by Sabah Electricity Sdn. Bhd. Through mySESB, customers can access a wide range of services including checking electricity bills, making online payments, viewing consumption history, managing multiple accounts, and lodging service complaints. The platform is designed to make it easier for SESB customers to handle their electricity-related matters digitally without having to visit a physical counter.

How to Check SESB Electricity Bill via mySESB?

To check your SESB electricity bill, log in to the mySESB portal at https://mysesb.com.my/portal or use the mySESB mobile app. Enter your Email Address and Password, then click Sign In. Once logged in, go to the “Bills” or “E-Bill” section, where you can view your current electricity charges, billing history, and any outstanding balance.

You can also download your e-bill in PDF format for record-keeping or printing. The portal and app also allow you to check your past bills, monitor consumption trends, and make payments online using FPX. If you prefer, you can enable notifications to receive monthly bill reminders and updates directly through the app.

How to Pay SESB Bill Online?

You can pay your SESB bill online through the SESB website or mobile app using your credit/debit card or online banking. To pay your SESB electricity bill online, log in to the mySESB portal at https://mysesb.com.my/portal or use the mySESB mobile app. After signing in with your registered email and password, go to the “Bills” section. Select the bill you want to pay, then click on the “Pay” option. You will be redirected to the FPX payment gateway, where you can choose your bank, log in to online banking, and complete the transaction. Once the payment is successful, you will receive a confirmation slip or receipt that can be downloaded or printed for your records.

SESB also accepts payments via JomPAY through participating banks. For those who prefer in-person methods, you may settle your bill at SESB offices or other authorized payment counters. SESB publishes a list of these locations via its payment locations portal. SESB encourages using online banking or e-wallet apps, which allow payments remotely without needing to visit a branch.

Can I Make Payment To SESB Bill Without Log In mySESB?

Yes, if you prefer not to log in, the mySESB app also allows you to make quick payments by selecting “Pay Bill” from the homepage. Simply enter your account number, verify the bill details, and proceed with FPX payment. This option is convenient for users who want to pay without accessing the full account dashboard.

How to Check SESB Bill History Online?

To check your bill history using mySESB portal or mySESB mobile app, go to the “Bills” or “E-Bill History” section. Here, you can view a list of your previous bills, payment history, and electricity consumption records for each billing cycle.

The system allows you to download past e-bills in PDF format for personal records or printing. You can also track your usage trends over time, which is useful for monitoring electricity consumption patterns and budgeting. The portal provides a summary of outstanding amounts to ensure that you stay up to date with both current and past payments.

Can I Check SESB Bill Without Registering?

Yes, you can check your SESB bill without registering for a mySESB account. The mySESB app and portal provide a quick access option where you only need to enter your SESB account number. Once submitted, the system will display your current bill amount, due date, and account details without requiring you to log in.

However, if you want to view your full bill history, download e-bills, track usage, or manage multiple accounts, you must register and log in to the mySESB portal. Registration also allows you to receive notifications, promotions, and service updates directly.

How to Check SESB Bill Account Number?

Your SESB account number is a unique identifier printed on every electricity bill. If you receive a paper bill, you can find the account number at the top section of the bill, usually near your name and address. For customers who use e-billing via the mySESB portal or mobile app, the account number is shown on the bill summary page and within each downloadable e-bill.

If you no longer have access to your bill, you can retrieve your account number by logging in to the mySESB portal with your registered email and password. Once logged in, go to the “My Accounts” or “Bills” section, where your account number will be displayed alongside other account details. Alternatively, you may contact the SESB Careline (15444) or visit the nearest SESB customer service centre for assistance in retrieving your account number.

How to View SESB Bill Statement?

To view your SESB bill statement, log in to the mySESB portal at https://mysesb.com.my/portal or open the mySESB mobile app. Once logged in, go to the “Bills” or “E-Bill” section, where you can view your latest bill statement including amount due, billing period, usage details, and due date.

From here, you can also download your e-bill in PDF format for printing or record-keeping. The system keeps a history of your previous statements, allowing you to check past bills and monitor your consumption trends. If you prefer not to register, you can still view a basic bill statement by using the “Quick Pay/Check Bill” option on the mySESB app or portal by entering your account number. This shows the current bill and due date but not the full statement history.

How to Check SESB Bill Details?

To check your SESB (Sabah Electricity Sdn Bhd) bill details, go to the mySESB e-Services portal at https://mysesb.com.my/portal. Enter your Email Address and Password, then click Sign In. Once logged in, your bill details will be displayed including the billing period, amount due, and due date.

If you do not yet have a mySESB account, you can register directly on the portal by clicking “Register” on the homepage and following the instructions to create an account. Registration gives you full access to your bill details, including amount due, due date, bill history, e-bill downloads, online payments, and account management features. This makes it easier to monitor your electricity usage and stay updated with SESB services.

What Happen If I Have An Outstanding Bill With SESB?

If you have an outstanding bill with SESB, you are required to settle it within 30 days from the date the bill is issued. Failure to do so will first trigger reminders or notices urging you to make payment. If the arrears continue, SESB may impose late payment charges and issue a disconnection notice; if payment is still not made within seven days after that notice, your electricity supply may be disconnected.

In more serious cases, especially when arrears have been left unpaid for several months, SESB has taken action to cut supply and may pursue further recovery measures. To avoid disruption and extra charges, it is advisable to contact SESB early if you are unable to pay, as they may allow you to discuss payment arrangements depending on your situation.

Why Is My SESB Bill So High?

A high SESB bill can be caused by several factors including increased energy consumption, for example, if you are working from home, using more electrical appliances, or keeping devices switched on for longer periods. Seasonal changes also affect usage, especially during hot months when air conditioners and fans are used more frequently.

Another possibility is faulty or inefficient appliances, which may draw more electricity than normal. Higher bills can also be linked to tariff adjustments by SESB, where an increase in rates directly raises the total charges. In some cases, billing errors such as inaccurate meter readings or system mistakes could also lead to unusually high bills. If you notice a sudden spike that doesn’t match your usual consumption pattern, it is advisable to contact SESB for clarification. They can verify your bill, check for errors, and suggest energy-saving practices to help manage your future electricity costs.