To log in to UFirst, Perodua’s loyalty program, visit the official login page at www.ufirst.com.my/member/Login. Enter your Login ID and Password in the provided fields. If you’re logging in for the first time, your Login ID is typically your NRIC (Identity Card) number or passport number, and your initial Password may be your car registration number. After entering these credentials, you may be prompted to change your password for security purposes.
If you’ve forgotten your login details, click on the “Forgot Login ID/Password?” link to retrieve or reset them; a temporary password will be sent to your registered email or mobile number. UFirst offers Perodua customers exclusive benefits, discounts, and privileges, including points (UKoin and UKredit) redeemable for various rewards such as car services, merchandise, and lifestyle products. The program also features e-appointment booking, insurance renewal requests, and access to exclusive promotions.
Sign In UFirst Perodua Loyalty Program
What Is UFirst?
UFirst is a customer loyalty program introduced by Perodua, Malaysia’s largest car manufacturer. The program is designed to reward Perodua car owners and enthusiasts with exclusive benefits, discounts, and privileges. UFirst members can earn points (UKoin and UKredit) through various activities such as car servicing, purchasing new vehicles, and participating in Perodua events.
These points can be redeemed for rewards, including discounts on car services, merchandise, and lifestyle products. The program also offers features like e-appointment booking, insurance renewal requests, and access to exclusive promotions.
What Are the Steps to Login to UFirst?
To login to UFirst, you need to follow a few simple steps. First, navigate to the UFirst login page at www.ufirst.com.my/member/Login. Enter your Login ID, which is typically your IC or passport number, and your Password, which is usually your car registration number.
If you are logging in for the first time, you may need to activate your account using your car registration number as the initial password. After entering your credentials, click the Login button to access your UFirst account. If you encounter any issues, you can use the Forgot Login ID/Password option to retrieve or reset your credentials.
What If I Forget My UFirst Login ID or Password?
If you forget your UFirst Login ID or Password, you can easily retrieve or reset them. On the UFirst login page, click the Forgot Login ID/Password link. You will be prompted to enter your registered email address or mobile number. A temporary password or your Login ID will be sent to your registered contact information.
Once you receive the temporary password, you can use it to log in and then change your password to a more secure one. This process ensures that you can regain access to your account without any hassle.
How Do I Activate My UFirst Account?
To activate your UFirst account, you need to log in using your Login ID and Password. Your Login ID is typically your IC or passport number, while your Password is your car registration number. If you are a first-time user, you may need to use your car registration number as the initial password to activate your account.
Once logged in, you can update your password and other personal details. Activation is necessary to start earning and redeeming points through the UFirst program.
What Are the Common Issues During UFirst Login?
Some common issues during UFirst login include entering incorrect credentials, using the wrong format for the car registration number, or having an unactivated account. If you are unable to log in, ensure that you are entering your Login ID (IC or passport number) and Password (car registration number) correctly.
The car registration number should be in capital letters and without spaces. If you have multiple Perodua cars, try using the registration number of each car. If the issue persists, use the Forgot Login ID/Password option to reset your credentials.
What Are the Benefits of UFirst Membership?
UFirst membership offers a range of benefits, including earning points (UKoin and UKredit) through car servicing, new car purchases, and participation in Perodua events. These points can be redeemed for discounts on car services, merchandise, and lifestyle products.
Members also gain access to exclusive promotions, special events, and priority services like e-appointment booking and insurance renewal requests. The program is designed to enhance the overall customer experience for Perodua car owners and enthusiasts.
How Do I Earn UKoin and UKredit in UFirst?
You can earn UKoin and UKredit in UFirst through various activities such as purchasing a new Perodua car, servicing your vehicle, renewing your insurance, and participating in Perodua events. For example, purchasing a new car earns you 4,000 UKoin, while servicing your car with a minimum spend of RM10 earns you 1,000 UKoin.
These points can be redeemed for rewards, including discounts on car services, merchandise, and lifestyle products. The more you engage with Perodua, the more points you can accumulate.
What Are the Minimum Requirements to Use UFirst Mobile App?
To use the UFirst mobile app, your device must meet certain minimum requirements. For Android users, the app requires a device running Android 5.0 or later. For iOS users, the app requires a device running iOS 11.0 or later.
Your device must have an active internet connection, either through Wi-Fi or mobile data. The app is available for download on the Google Play Store and Apple App Store. Once installed, you can log in using your UFirst credentials to access all the features of the program.
How Do I Create an E-Appointment Using UFirst?
To create an e-appointment using UFirst, log in to your UFirst account via the mobile app or website. Navigate to the E-Appointment section and select the car registration number for which you want to book a service. Choose your preferred service outlet, date, and time slot.
After reviewing the appointment details, click Submit to confirm your booking. You will receive a confirmation message, and the appointment will be saved in your UFirst account. This feature allows you to schedule car services at your convenience without the need to visit a service center.
What Should I Do If I Encounter Issues During E-Appointment Booking?
If you encounter issues during e-appointment booking, ensure that you have a stable internet connection and that your UFirst app or website is up to date. If the system displays an error message, try refreshing the page or restarting the app.
If the issue persists, you can contact UFirst customer support at 1-800-88-6600 or email [email protected] for assistance. Common issues include system errors, incorrect car registration details, or unavailable time slots.
How Do I Redeem My UKoin and UKredit Points?
To redeem your UKoin and UKredit points, log in to your UFirst account and navigate to the Redemption section. Browse through the available rewards, which may include discounts on car services, merchandise, and lifestyle products. Select the item you wish to redeem and follow the prompts to complete the redemption process.
The points will be deducted from your account, and you will receive a confirmation of your redemption. You can also redeem points at authorized Perodua outlets by presenting your UFirst membership details.
What Are the Validity Periods for UKoin and UKredit?
UKoin points are valid for 36 months from the date of the last transaction. If there is no activity on your account for 36 months, your UKoin points will expire. UKredit points, on the other hand, have varying validity periods ranging from 1 to 12 months, depending on the specific promotion or campaign.
To avoid losing your points, it is recommended to engage with Perodua regularly through car servicing, events, or other activities that earn points.
How Do I Update My Personal Information in UFirst?
To update your personal information in UFirst, log in to your account and navigate to the Profile section. Here, you can edit your contact details, including your email address, phone number, and mailing address. Please keep your information up to date to ensure that you receive important notifications and updates from UFirst. You can also update your car registration details if you purchase a new Perodua vehicle or sell your current one.
What Is the UFirst Mobile App?
The UFirst mobile app is a digital platform that allows Perodua customers to access the UFirst loyalty program on their smartphones. The app provides features such as e-appointment booking, point redemption, insurance renewal requests, and access to exclusive promotions.
It is available for download on the Google Play Store and Apple App Store. The app is designed to enhance the customer experience by providing convenient access to UFirst services and rewards.
How Do I Contact UFirst Customer Support?
If you need assistance with your UFirst account, you can contact UFirst customer support by calling 1-800-88-6600 or emailing [email protected].
The support team is available to help with issues related to login, account activation, point redemption, and e-appointment booking. You can also visit the Frequently Asked Questions (FAQ) section on the UFirst website for additional guidance.