To log in to your Allianz customer account, visit MyAllianz portal at hub.allianz.com.my/customer. Enter your registered email address and password, then click “Log In” to access your account. If you’re a new user, click on “Register Now” and provide your identification number (NRIC or passport), full name, and mobile number. You’ll receive a temporary password via SMS. Use this to set up your login details, including your email address (which will serve as your User ID) and a secure password.
After submitting, you’ll receive a verification email; click on “Verify Email Address” to complete your registration. Once registered, you can manage your policies, make payments, submit claims, and access other services conveniently online. If you’ve forgotten your User ID or password, use the “Forgot User ID / Password” link on the login page to retrieve or reset your credentials. For further assistance, you can refer to the MyAllianz User Guide or contact Allianz Customer Service.
Sign In MyAllianz
What Is Allianz?
Allianz is a global financial services company headquartered in Munich, Germany, offering a wide range of insurance and asset management products. In Malaysia, Allianz Malaysia Berhad operates through its subsidiaries, Allianz General Insurance Company (Malaysia) Berhad and Allianz Life Insurance Malaysia Berhad, providing general and life insurance services respectively.
Allianz online refers to the digital platforms provided by Allianz Malaysia, such as the MyAllianz portal and mobile app, which allow customers to manage their insurance policies, make payments, submit claims, and access other services conveniently online .
How to Login MyAllianz?
To login MyAllianz, visit Allianz Malaysia’s login page, input your registered username and password, then click “Login.” If using the MyAllianz app, ensure your device meets the minimum OS requirements.
What If You Forget Your MyAllianz User ID or Password?
If you forget your MyAllianz login details, select “Forgot User ID / Password” on the login page. You will need to verify your identity using your registered mobile number or email to reset your credentials. Follow the SMS OTP or email link to create a new password. If issues persist, contact Allianz Customer Support at [email protected].
How Do First-Time Users Register for MyAllianz?
First-time users must register for MyAllianz by providing their name, NRIC/passport number, and mobile number. Go to Allianz Malaysia’s registration page and complete the verification process via SMS OTP. Only one account is allowed per NRIC or passport.
What Are the System Requirements for MyAllianz Login?
For optimal performance, ensure your device runs iOS 13 or later (Apple) or Android 8.1 (API level 27) or newer (Android). Huawei users must access MyAllianz via a mobile browser at https://allianz.com.my/customer.
Can You Use MyAllianz Without an Internet Connection?
No, MyAllianz requires an internet connection. However, you can download policy documents, e-medical cards, or claim records for offline access.
What Should You Do If You Don’t Receive an SMS OTP During Login?
If you do not receive an SMS OTP, check if your mobile number is blocked by your telco or if the sender (68886) is blocked on your device. Refer to device-specific guides for iOS or Android to unblock numbers. If unresolved, contact Allianz Customer Support.
Can You Log In to MyAllianz With an International Mobile Number?
Currently, only Malaysian (+60) and Singaporean (+65) mobile numbers are supported for MyAllianz registration and login.
How Do You Update Contact Details in MyAllianz?
Allianz General and Allianz Life policyholders can update contact details via the MyAllianz app (not web version) under “Update Contact Details.” Employee Benefits members must contact customer support for changes.
What File Formats Are Supported for Claims Uploads on MyAllianz?
Supported formats include JPG, PDF, and PNG, with each file not exceeding 2MB.
Can You Submit Claims on Behalf of a Policyholder?
Yes, you can submit Allianz General claims (e.g., motor insurance) for family members by declaring your relationship during submission.
How Do You Check Claim Status on MyAllianz?
Navigate to the “Claims” section in MyAllianz to view submitted claims and their current status.
Is E-Wallet Payment Available for Premiums on MyAllianz?
No, MyAllianz only supports recurring auto-pay (credit/debit card) or online banking (FPX).
What If You Encounter Errors During Login?
Clear your browser cache, ensure correct credentials, or try a different device. If problems persist, contact Allianz Customer Support (1-300-22-5542).
Can Dependents Access Allianz Employee Benefits Policies?
No, only registered employees can view Allianz Employee Benefits details, though they may share downloaded e-medical cards with dependents.
How Do You Request Roadside Assistance via MyAllianz?
Allianz Comprehensive Motor policyholders can request assistance via the “Allianz Roadside Assistance” button in the app or web portal.
What If You Need to Amend Uploaded Claim Documents?
Once submitted, you cannot edit claim documents. Contact [email protected] for manual adjustments.
Can You Cancel Policies Through MyAllianz?
No, policy cancellations require assistance from an Allianz agent or customer service.
Where Can You Download the MyAllianz App?
The app is available on the App Store (iOS) and Google Play (Android). Huawei users must use the web version.
What Languages Are Supported in MyAllianz?
MyAllianz is currently available only in English.
How Do You Retrieve Your MyAllianz User ID?
Use the “Forgot User ID” option on the login page and verify your identity via registered contact details.
What Should You Do If Your E-Medical Card Is Not Displaying?
Re-download the document or contact customer support if the issue persists.
Can You Submit Travel Claims After Policy Expiry?
Yes, Allianz General travel claims can be submitted post-expiry under the “Claims” section.
How Do You Change Payment Modes for Premiums?
Under “Premium Payments” in MyAllianz, select “Change Payment Mode” to switch between debit/credit card and online banking.
What Is the Allianz Road Rangers Contact Number?
Call 1-800-22-5542 for 24/7 roadside assistance.
How Do You Top Up Investment-Linked Funds via MyAllianz?
Navigate to “Top Up Funds” in the app or portal and follow the instructions for fund allocation.
Where Can You Find MyAllianz User Guides?
Access step-by-step guides at Allianz Malaysia’s Help Section.
What Should You Do If Your Policy Is Not Visible in MyAllianz?
Ensure your policy is linked to your account. If missing, contact your agent or Allianz support.
Can You Use MyAllianz for Non-Allianz Policy Submissions?
Yes, non-customers can submit Allianz General third-party claims via MyAllianz.
How Do You Update Your Mailing Address in MyAllianz?
Go to “Update Mailing Address” in the app (not web) and enter your new details.
What Is the Maximum File Size for Claim Uploads?
Each file must be under 2MB.
How Do You Access Allianz Customer Support?
Email [email protected] or call 1-300-22-5542 for assistance.
Can You Register Multiple MyAllianz Accounts Under One NRIC?
No, each NRIC or passport permits only one MyAllianz account.
What If Your MyAllianz App Crashes During Login?
Update the app, restart your device, or reinstall the application. If unresolved, switch to the web portal.
How Do You Download Policy e-Documents from MyAllianz?
Select “Download e-Documents” in your account to save copies locally.
Can You Submit Employee Benefits Claims After Policy Expiry?
No, Allianz Employee Benefits claims must be filed during the active coverage period.
What Are the Benefits of Using MyAllianz?
MyAllianz enables policy management, claims submission, premium payments, NCD checks, and roadside assistance requests in one platform.
How Do You Enable Recurring Auto-Pay for Premiums?
Under “Premium Payments,” select “Manage Debit/Credit Card Details” to set up automatic deductions.
What Should You Do If Your Login Attempts Are Blocked?
Wait 30 minutes or reset your password. For persistent blocks, contact support.
Can You Use MyAllianz on a Desktop Browser?
Yes, the web portal at https://allianz.com.my/customer supports desktop access.
How Do You Verify Your Identity During Registration?
Provide your NRIC/passport number and mobile number for SMS OTP verification.
What If Your Policy Details Are Incorrect in MyAllianz?
Contact your Allianz agent or customer service to correct discrepancies.
How Do You Check Your Vehicle’s NCD in MyAllianz?
Go to “Check NCD” under the “Claims / NCD” section for your car insurance details.
Can You Request a Guarantee Letter via MyAllianz?
Yes, navigate to “Guarantee Letter” and follow the submission steps.
What Is the Recommended Browser for MyAllianz Web Access?
Use Chrome, Firefox, or Edge for optimal compatibility.
How Do You Update Your Bank Details in MyAllianz?
Select “Update Bank Details” and enter your new account information.
Can You Submit Life Insurance Claims via MyAllianz?
Yes, Allianz Life and Employee Benefits claims can be submitted under the “Claims” section.
What If You Experience Slow Loading on MyAllianz?
Check your internet connection or try accessing during non-peak hours.
How Do You Redeem Allianz We Care Community Benefits?
Eligible users can redeem rewards via the Allianz We Care section in MyAllianz.
Can You Use MyAllianz for Group Insurance Policies?
Yes, employers and brokers can manage group schemes via Allianz’s business portals.
How Do You Report a Bug in MyAllianz?
Contact [email protected] with details of the issue.
What Security Measures Does MyAllianz Use?
MyAllianz employs multi-factor authentication (SMS OTP) and encryption for secure access.
Can You Access MyAllianz While Traveling Abroad?
Yes, provided you have internet access and a supported mobile number for OTP verification.
How Do You Switch Between Allianz General and Life Services?
Select the relevant policy type (General or Life) when logging in or navigating the portal.
What If Your MyAllianz Account Is Locked?
Reset your password or contact customer support to unlock your account.
How Do You Contact Allianz Road Rangers via MyAllianz?
Use the “Roadside Assistance” feature in the app or call 1-800-22-5542.
Can You View Policy Transaction History in MyAllianz?
Yes, check the “Payment History” section for premium transactions.
How Do You Change Your MyAllianz Notification Preferences?
Adjust alerts under “Settings” in the app or web portal.
What If Your Downloaded e-Documents Are Corrupted?
Re-download the files or request a resend from customer support.
Can You Authorize Someone Else to Manage Your MyAllianz Account?
No, account access is restricted to the registered user for security reasons.
How Do You Check Allianz Malaysia’s Latest Campaigns?
Visit the “Campaigns” section in MyAllianz for promotions and offers.
What If Your Allianz Agent Is Unresponsive?
Escalate the issue to Allianz Customer Support for assistance.
How Do You Provide Feedback on MyAllianz?
Use the “Feedback” option in the app or email [email protected].
Can You Use MyAllianz for Health Insurance Claims?
Yes, medical and hospitalisation claims can be submitted under “Claims.”
How Do You Verify Allianz Malaysia’s Official Website?
Ensure the URL is https://www.allianz.com.my and look for the padlock icon in the browser.
What If You Suspect Fraudulent Activity on Your MyAllianz Account?
Immediately reset your password and report the issue to Allianz’s fraud team.
How Do You Access Allianz’s Privacy Protection Statement?
Find the policy at the footer of Allianz Malaysia’s website or during login.
Can You Link Multiple Policies to One MyAllianz Account?
Yes, all policies under your NRIC/passport will auto-populate upon registration.
How Do You Renew Your Motor Insurance via MyAllianz?
Check renewal notices in your account or contact your agent for assistance.
What If Your MyAllianz Session Times Out Frequently?
Enable “Keep Me Logged In” (if available) or reduce inactive time between actions.
How Do You Track Submitted Claims in MyAllianz?
The “Claims” dashboard displays real-time status updates for each submission.
Can You Use MyAllianz for Tax Documentation?
Yes, download policy-related tax statements from the “e-Documents” section.
How Do You Resolve Discrepancies in Your Allianz Policy Details?
Contact your agent or Allianz support with supporting documents for corrections.
What If You Cannot Locate a Specific Feature in MyAllianz?
Use the search bar or refer to the user guide for navigation tips.
How Do You Enable Biometric Login for MyAllianz App?
Check “Security Settings” in the app to enable fingerprint or face recognition.
Can You Request a Physical Copy of Your Policy via MyAllianz?
No, but you can download and print e-documents from your account.
How Do You Verify Allianz’s Customer Support Calls?
Official Allianz representatives will never ask for passwords. Verify callers via 1-300-22-5542.
What If Your MyAllianz App Displays Outdated Information?
Refresh the page or log out and back in to sync the latest data.
How Do You Report a Lost or Stolen Device Linked to MyAllianz?
Contact Allianz immediately to deactivate app access on the missing device.
Can You Access MyAllianz on Multiple Devices Simultaneously?
Yes, but sessions may time out for security reasons.
How Do You Update Your Nominee Details in MyAllianz?
Contact your Allianz agent or customer service for nominee changes.
What If Your MyAllianz Login Page Does Not Load?
Check your internet connection or try an alternative browser.
How Do You Check Your Allianz MediCash Balance?
Navigate to the “Health Services” section in MyAllianz for benefit summaries.
Can You Use MyAllianz for Family Floater Health Policies?
Yes, family floater plans appear under the policyholder’s account.
How Do You Resolve OTP Delivery Delays?
Ensure your mobile signal is strong and request a new OTP after 2 minutes.
What If Your MyAllianz Account Shows Unauthorized Transactions?
Report the issue to Allianz’s fraud team and reset your login credentials.
How Do You Opt Out of MyAllianz Marketing Communications?
Adjust preferences under “Notification Settings” in your account.
Can You Use MyAllianz for Business Insurance Policies?
No, corporate policies require Allianz’s Agent Portal or SAT system.
How Do You Confirm Your Allianz Policy’s Sum Insured?
Check the “Policy Details” section in MyAllianz for coverage amounts.
What If Your MyAllianz App Freezes During a Transaction?
Force-close the app and restart. If unresolved, switch to the web portal.
How Do You Verify Allianz Malaysia’s Regulatory Compliance?
Allianz Malaysia is regulated by Bank Negara Malaysia and a member of PIDM.
Can You Submit Hospital Cash Claims via MyAllianz?
Yes, under “Claims” for eligible Allianz Life or Employee Benefits policies.