To log in to Bank Muamalat’s i-Muamalat internet banking, visit the official website at www.i-muamalat.com.my. Enter your registered username and password, then click “Login” to access your account. If you’re a first-time user, you’ll need to register by selecting the “First Time User” option and following the on-screen instructions, which include providing your debit or credit card details and setting up your login credentials. For mobile access, download the i-Muamalat Mobile app from the Google Play Store or the Apple App Store, and log in using your i-Muamalat credentials.
Bank Muamalat is an Islamic banking institution in Malaysia that provides Sharia-compliant financial services. It offers internet banking through i-Muamalat, allowing customers to manage accounts, transfers, bill payments, and investments online.
Sign In i-Muamalat
What Is i-Muamalat?
i-Muamalat is Bank Muamalat Malaysia Berhad’s official internet banking platform, which provides customers with secure and convenient access to a wide range of banking services. Through i-Muamalat, users can manage their finances online, including viewing account balances, transferring funds, paying bills, and more, anytime and anywhere.
How to Login Bank Muamalat?
To login to Bank Muamalat, visit the official i-Muamalat website at https://www.i-muamalat.com.my or use the i-Muamalat mobile app. Enter your username (6-12 alphanumeric characters) and password (8-12 characters with uppercase, lowercase, numbers, and special characters). If you forget your password, click Forgot Password to reset it. First-time users must complete registration and wait for a 12-hour activation period before accessing their accounts.
What Are the Requirements to Login to Bank Muamalat?
The requirements to login to Bank Muamalat include a registered i-Muamalat username and password, a secure internet connection, and a compatible device. Users must ensure their browser (Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari) is updated. Mobile app users need Android 9 or iOS 13 and above.
How Do You Register for i-Muamalat Internet Banking?
To register for i-Muamalat internet banking, go to https://www.i-muamalat.com.my and click Register. Enter your 16-digit debit or credit card number, identity details, mobile number for TAC (Transaction Authorization Code), and email address. Create a username (6-12 characters), password (8-12 characters with mixed cases and symbols), and select a security image. After submitting, a TAC will be sent to your mobile for verification. A 12-hour activation period applies before first login.
What Should You Do If You Forget Your Password?
If you forget your password, click Forgot Password on the login page or mobile app. Enter your username, identity number, and registered mobile number. A TAC will be sent to verify your identity. After resetting, wait 12 hours for activation if it’s your first password change.
What Is the First-Time Login Process for Bank Muamalat?
The first-time login process for Bank Muamalat requires completing registration and waiting 12 hours for activation. Upon first login, users must set up challenge questions (five security questions) for additional authentication. Transactions exceeding certain limits trigger these questions.
How Do You Login to Bank Muamalat via Mobile App?
To login via the i-Muamalat mobile app, download it from the Apple App Store, Google Play Store, or Huawei AppGallery. Enter your username and password. Enable biometric login (fingerprint or face recognition) during first login for faster access. The app supports DuitNow transfers, bill payments, and prepaid reloads.
What Are the Common Login Issues and Solutions?
Common login issues include incorrect credentials, expired sessions, or blocked accounts after 3 failed attempts. Solutions include resetting your password, ensuring automatic date/time settings on your device, or contacting Customer Care at +60326005500. If the app crashes, clear cache or reinstall it.
How Secure Is i-Muamalat Internet Banking?
i-Muamalat uses 2048-bit SSL encryption and i-MSecure for transaction approvals. Users receive TAC codes via SMS or push notifications for monetary transactions. Never share login details or TACs. Always verify the URL (https://www.i-muamalat.com.my) to avoid phishing.
What Should You Do If Your i-Muamalat Account Is Blocked?
If your Bank Muamalat account is blocked due to multiple failed logins, use the self-reactivation link on the login page or call Customer Care at +60326005500. Reactivation may take 12 hours. For suspected fraud, use the Kill Switch feature on the login page to deactivate access immediately.
Can You Use i-Muamalat Overseas?
i-Muamalat works overseas, but transactions requiring TAC need Malaysian mobile roaming. Ensure device time settings are automatic to avoid authorization failures. Foreign users have a RM10,000 daily transaction limit, while locals enjoy RM50,000.
What Are the Transaction Limits for i-Muamalat?
The daily transaction limit is RM50,000 for local users and RM10,000 for foreigners. Limits apply to transfers, bill payments, and DuitNow QR. Users can adjust limits via Settings > Maintenance > Change Transaction Limits in i-Muamalat.
How Do You Enable Biometric Login on the Mobile App?
To enable biometric login, tap Yes when prompted during first app login or go to Others > Biometric Login Setting. This allows fingerprint or face recognition for future logins. Disable it if your device is lost.
What Is i-MSecure and How Does It Work?
i-MSecure is a two-factor authentication tool for approving transactions via push notifications. Register it in the i-Muamalat mobile app under Others > i-MSecure. Only one device can be linked per username. If lost, delete the device via Settings > Security > i-MSecure & Registered Device Maintenance.
How Do You Reset Your Challenge Questions?
To reset challenge questions, go to Settings > Security > Change Challenge Question in i-Muamalat. Select new questions and approve changes via i-MSecure. Failed attempts lock the account, requiring customer support assistance.
What Should You Do If You Don’t Receive a TAC?
If you don’t receive a TAC, ensure your mobile number is updated at a Bank Muamalat branch. Check for network issues or call Customer Care at +60326005500. TACs expire after 60 seconds.
How Do You Report Unauthorized Transactions?
Report unauthorized transactions immediately via BMMB Scam Hotline (+60326158000) or National Scam Response Centre (997). Change your password and deactivate i-Muamalat using Kill Switch if fraud is suspected.
What Are the Supported Browsers for i-Muamalat?
Supported browsers include the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. Older versions may lack security updates, causing login failures.
How Do You Update Your Mobile Number for TAC?
To update your TAC mobile number, visit a Bank Muamalat branch with your ID. Online changes are not permitted for security reasons. The new number takes effect immediately.
What Is the Difference Between i-Muamalat and iBiz-Muamalat?
i-Muamalat serves retail customers, while iBiz-Muamalat (https://ibiz.muamalat.com.my) is for business banking. iBiz requires a separate User ID and password. Both platforms use TAC and i-MSecure for transactions.
How Do You Use DuitNow QR in i-Muamalat?
To use DuitNow QR, open the mobile app, select DuitNow QR, and scan a merchant’s code. The default limit is RM250, adjustable up to RM50,000. Transactions require i-MSecure approval.
What Should You Do If the Mobile App Fails to Load?
If the app fails to load, reinstall it or switch to a standard keyboard (third-party keyboards are blocked). Ensure your OS is updated (Android 9+ or iOS 13+). For persistent issues, contact customer support.
How Do You Check Your Registered i-MSecure Device?
To check your i-MSecure device, log in to i-Muamalat and go to Settings > Security > i-MSecure & Registered Device Maintenance. Only the active device can authorize transactions.
What Are the Fees for i-Muamalat Services?
i-Muamalat is free, but some services incur fees. Interbank transfers (IBG) cost RM0.10, while JomPAY and EPF payments charge RM0.50 per transaction.
How Do You Change Your Default Account for DuitNow QR?
To change your DuitNow QR default account, go to Settings > Maintenance > Change Default Account in i-Muamalat. Select DuitNow QR as the transaction type and approve via i-MSecure.
What Is the Activation Period for New Devices?
New devices face a 12-hour activation period after i-MSecure registration. Visit a branch or call customer support to shorten this. During this time, transactions are disabled.
How Do You Delete a DuitNow ID?
To delete a DuitNow ID, go to DuitNow > DuitNow ID Maintenance in i-Muamalat. Select the ID and click Delete. Approve the action via i-MSecure.
What Are the Operating Hours for i-Muamalat?
i-Muamalat operates 24/7, but interbank GIRO transfers are processed only on business days (before 5:00 AM for same-day crediting).
How Do You Forward a DuitNow Request?
To forward a DuitNow Request, go to Incoming DuitNow Requests in the app or website. Click Forward and enter the recipient’s DuitNow ID or account number.
What Should You Do If a DuitNow QR Payment Fails?
If a DuitNow QR payment fails, check your balance, internet connection, or the merchant’s QR status. Successful payments show a confirmation screen and SMS receipt.
How Do You Register for DuitNow AutoDebit?
To register for DuitNow AutoDebit, go to DuitNow > AutoDebit Registration in i-Muamalat. Select a merchant, enter details, and approve via i-MSecure. The maximum limit is RM50,000 per transaction.
What Is the Kill Switch Feature?
Kill Switch deactivates i-Muamalat access if fraud is suspected. Find it on the login page at https://www.i-muamalat.com.my. Reactivation requires contacting customer support.
How Do You Contact Bank Muamalat Customer Support?
Contact Bank Muamalat via +60326005500 (Customer Care) or +60326158000 (Scam Hotline). For branch visits, use the ATM/Branch Locator in the mobile app.