To access PRUServices, visit pulse.wedopulse.com/my and click on “Sign in with email.” If you’re a new user, select “Create account,” enter your preferred email address, set a password, and link your policy by providing your NRIC or passport number. For existing users, log in using your registered email and password, then enter the one-time password (OTP) sent to your registered contact for verification. Please note that previous PRUAccess Plus credentials are not valid for PRUServices; a new account setup is required.
PRUAccess Plus was Prudential Malaysia’s former online customer portal, allowing policyholders to manage their insurance policies, view documents, and perform various self-service functions. As of January 23, 2024, PRUAccess Plus has been replaced by PRUServices, an enhanced, mobile-friendly web platform that offers a more streamlined and secure experience for managing Prudential policies.
Sign In PRUAccess
What Is PRUAccess?
PRUAccess is Prudential Malaysia’s online self-service portal that allows policyholders to manage their insurance policies digitally. It is now rebranded as PRUServices. The platform provides access to policy documents, tax statements, investment details, and payment options. It supports English, Bahasa Malaysia, and Chinese, catering to a wide range of users in Malaysia.
The portal integrates features such as e-medical card viewing, no-claims benefit redemption, and auto-deduction setup for premiums. Policyholders can also update contact details, change payment frequencies, and link family policies for consolidated management.
How to Login PRUAccess?
To login PRUAccess, visit the official Prudential Malaysia website and navigate to the PRUServices portal at pulse.wedopulse.com/my. Enter your registered email address and password, then complete the two-step verification process by entering the One-Time Password (OTP) sent to your mobile or email. If you are a first-time user, you must create an account by registering with your email, setting a password, and linking your policy using your NRIC.
What Are the Steps to Register for PRUAccess?
To register for PRUAccess, follow these steps. First, visit the PRUServices website at pulse.wedopulse.com/my. Second, click “Create Account” and provide a valid email address. Third, set a password adhering to the requirements—8 to 16 characters, including uppercase, lowercase, numbers, and special symbols. Fourth, link your policy by entering your NRIC or passport number.
An OTP will be sent to your registered mobile number or email for verification. If you do not receive the OTP, ensure your contact details are updated with Prudential or contact customer service. Note that PRUAccess no longer supports username-based logins—email is mandatory for account creation.
What Are the Login Requirements for PRUAccess?
You need an email address, password, and OTP verification to log in. The system requires two-step authentication for security. If you forget your password, use the “Forgot Password” option to reset it. The new password must meet the same complexity rules—including at least one special character like !@##$%^&+=.
PRUAccess locks accounts after six failed login attempts, requiring a 15-minute wait before retrying. Ensure your browser or device meets the minimum requirements—Android 4.1+, iOS 8+, or desktop browsers like Chrome (v79+), Firefox (v70+), or Edge (v79+).
How to Reset a Forgotten PRUAccess Password?
Click “Forgot Password” on the login page and follow the prompts. Enter your registered email to receive a password reset link. Create a new password with at least one uppercase letter, one number, and one special character. After resetting, log in again with the new credentials and complete OTP verification.
If your account is locked due to multiple incorrect attempts, wait 15 minutes before retrying. For unresolved issues, contact Prudential’s customer service via the helpline or official support channels.
What Features Are Available in PRUAccess?
PRUAccess offers policy management, payment processing, and document retrieval. Users can view e-policies, download tax statements, and check investment fund performance. The portal supports multiple payment methods, including credit/debit cards (Visa/Mastercard), online banking (FPX), and e-wallets (Boost, Touch ‘n Go).
Auto-deduction enrollment allows recurring premium payments using saved card details. Policyholders can also update contact information, change payout accounts, and access no-claims benefits for healthcare packages. Note that e-policy documents are only available for policies issued after July 2016.
How to Make Payments Through PRUAccess?
Select “Make Payment” and choose from credit/debit cards, FPX, or e-wallets. You can pay premiums, policy loans, or advance payments up to 12 months in advance. The system calculates the total due if paying for multiple policies in one transaction.
Successful payments generate an instant e-receipt, followed by SMS and email confirmations within one working day. For payments after 10 PM, processing may take two working days. Ensure your registered contact details are correct to receive notifications.
How to Update Personal Details in PRUAccess?
Navigate to “Change Contact Details” to modify addresses, phone numbers, or email. Updates apply immediately, but policy-linked changes (e.g., beneficiary updates) may require additional verification. Foreign bank accounts cannot be used for payouts—only Malaysian banks supporting IBG services are accepted.
For security, Prudential sends confirmation SMS and emails after changes. If your mobile number is outdated, visit a Prudential branch or contact customer service to update it before proceeding.
What Security Measures Does PRUAccess Have?
PRUAccess uses two-factor authentication (password + OTP) and session timeouts. Inactive sessions expire after 15 minutes, requiring re-login. The system blocks suspicious login attempts and encrypts sensitive data during transactions.
Prudential advises against sharing OTPs or clicking unverified links to prevent scams. For security alerts, refer to PRUSecurity. Always verify the website URL before entering credentials.
How to Resolve PRUAccess Login Issues?
Check your internet connection, browser compatibility, and OTP delivery. If the OTP fails, ensure your mobile number or email is registered with Prudential. Unblock SMS shortcodes if necessary, or request a new OTP after 120 seconds.
For persistent errors, clear browser cache or switch devices. PRUAccess does not support Internet Explorer—use updated browsers like Chrome or Edge. If problems continue, contact Prudential’s support team with your policy details for assistance.
Can PRUAccess Be Used for PruBSN Policies?
No, PruBSN policies must be managed via PruBSN Touch. PRUAccess only supports Prudential Assurance Malaysia Berhad (PAMB) policies. PruBSN users should access their dedicated portal for certificate viewing and transactions.
PAMB policyholders with pre-July 2016 documents may need to request physical copies, as only digital policies issued after that date are available online.