To login to AKPK, visit the official AKPK Customer Portal at https://customer.akpk.org.my, select the user type on the right: SDRS (Small & Medium Enterprise) or DMP (Individual). Enter your User ID and Password then click Login. If you’re new, use “Pengguna Baru? Daftar di sini.” to register. If you’ve forgotten your password, click “Lupa Kata laluan.”
Once signed in, the AKPK Customer Portal lets you manage your Debt Management Programme (DMP) such as make FPX payments, view your Statement of Account, submit requests/inquiries, apply for DMP, upload supporting documents (e.g., loan release letters for full settlement), and access other plan-related services.
Sign In AKPK Customer Portal
What Is AKPK?
AKPK (Agensi Kaunseling dan Pengurusan Kredit) is a Malaysian government agency established in April 2006 under Bank Negara Malaysia to provide free financial education, credit counselling, and debt management services to Malaysians. It help individuals and small and medium enterprises (SMEs) manage their finances responsibly, avoid excessive debt and achieve long-term financial stability.
AKPK offer services such as debt counselling, Debt Management Programme (DMP) and personalised financial advisory. Through DMP, AKPK assesses a person’s income and debt profile, negotiates with creditors for manageable repayment terms and monitors their progress. It also conducts financial education workshops and programmes to improve financial literacy among Malaysians
How to Login AKPK (Customer Login)?
To login AKPK, follow this steps:
- Go to the official AKPK website: https://www.akpk.org.my/home/gateway
- You will see three login options:
- Customer Login
- Partner Login
- Organisation Login
- Click on Customer Login, or directly visit: https://customer.akpk.org.my
- In the User ID field, enter your Login ID (you would have received this in your email). This ID is required every time you log in.
- In the Password field, enter the password you created during registration.
- Click the LOGIN AKPK button.
- If your credentials are correct, you will be successfully logged in.
How to Make Payment via AKPK Customer Portal?
To make a payment through the AKPK Customer Portal, go to https://customer.akpk.org.my and log in using your registered Login ID and password. After successfully logging in, access the Payment section, where your monthly installment details and outstanding balance will be displayed.
Next, select FPX (online banking) as your payment method and choose your participating bank. Ensure that your online banking service is active and that there are sufficient funds in your account. Once the transaction is completed, the system will generate a payment receipt, which you can save or print for your records. If you face any issues during the process, you may reach out to AKPK Customer Service for support.
How to View AKPK DMP Statement?
If you are enrolled in AKPK’s Debt Management Program (DMP), you can view your DMP statement by logging into the AKPK Customer Portal with your Login ID and password. After logging in, go to the Finance section and select “Statement of Account”. This will display your monthly repayment details, outstanding balances, and overall progress in the program.
For DMP-related letters such as confirmation letters, termination notices, reinstatement letters, or full settlement letters, navigate to the DMP section and choose “Letter”. These documents are important for keeping track of your repayment journey and can be downloaded or printed directly from the portal for your personal records.
How to Log in AKPK Debt Management Programme (DMP)?
To login to AKPK DMP, visit the AKPK Customer Portal at https://customer.akpk.org.my, select the DMP (Individual) user type on the login screen, then enter your User ID and Password that were provided during your initial DMP registration. After logging in, you’ll be able to access your DMP account dashboard where you can view programme details, download statements, and make FPX payments if applicable.
What Is the Debt Management Program (DMP)?
The Debt Management Program (DMP) is one of AKPK’s flagship services designed to help individuals who are struggling with debt repayments. The program offers a structured repayment plan that consolidates your debts into a single monthly payment, often with reduced interest rates and extended repayment periods.
To enroll in the DMP, you need to attend a counseling session with an AKPK financial advisor, who will assess your financial situation and recommend the best course of action. Once enrolled, you will receive regular statements and updates on your repayment progress.
How Do I Access My DMP Statement or Related Letters?
If you are enrolled in AKPK’s Debt Management Program (DMP), you can access your DMP statement and related letters by logging into your account. Once logged in, navigate to the “Finance” section and select “Statement of Account” to view your DMP statement.
To access DMP-related letters such as confirmation letters, termination letters, reinstatement letters, or full settlement letters, go to the “DMP” section and select “Letter”. These documents are essential for tracking your debt repayment progress and can be downloaded or printed for your records.
What Are the Steps to Enroll in AKPK’s Debt Management Program?
To enroll in AKPK’s Debt Management Program (DMP), you need to attend a counseling session with an AKPK financial advisor. During the session, the advisor will assess your financial situation and recommend the best course of action. If you are eligible for the DMP, the advisor will help you create a structured repayment plan that consolidates your debts into a single monthly payment. Once enrolled, you will receive regular updates on your repayment progress and have access to AKPK’s support services.
What Should I Do If I Forget My AKPK Password?
If you forget your password, you can reset it by clicking on the “Forgot Password” link on the AKPK login page. You will need to enter your User ID (which is your MyKad number), date of birth, and email address.
After submitting this information, you will receive an email from AKPK with a link to reset your password. Ensure that your new password meets the security requirements, which include a combination of uppercase letters, lowercase letters, numbers, and symbols. For example, a valid password could be “Test@1234” or “Cuba@1234”.
How Do I Register for an AKPK Account?
If you are a first-time user, you need to register for an AKPK account before you can log in. To register, visit the AKPK customer portal and click on the “New User? Register here” link. You will be required to provide personal details such as your MyKad number, full name, gender, date of birth, contact number, and email address.
After submitting the registration form, you will receive an email from AKPK containing a link to activate your account. Once your account is activated, you can log in using your MyKad number as the User ID and the password you created during registration. Below is the step-by-step guide to register AKPK:
- Visit the AKPK portal: https://www.akpk.org.my/home/gateway
- Click on Customer Login, then select the link Click here to login >.
- On the login page, look to the right. Below the password field, click the link:
New User? Register here. - You will be taken to the registration form. Fill in the following fields:
- ID Type: Select the type of ID. Choose NRIC for MyKad.
- ID Number: Enter your MyKad number (new IC number).
- Customer Name: Enter your full name exactly as it appears on your MyKad.
- Gender: Choose Male or Female.
- Date Of Birth: Click the field to choose your birthdate from the calendar.
- Contact Number: Enter your active phone number (numbers only, no dashes or symbols).
- Email Address: Enter your active email.
- Read the Privacy Notice. If you agree, tick the checkbox to accept the terms.
- Click the Submit button to proceed with your registration.
- If successful, you will receive an activation email from AKPK.
- Go to your email inbox and open the email from AKPK. It contains your activation link and Customer ID/Login ID.
- Highlight the link, right-click, and select “Go to…” to open the activation page.
- On the new page, enter your Customer ID/Login ID from the email.
- Click Submit.
- On the next page, you will be asked to create a password:
- The password must be alphanumeric (a mix of uppercase, lowercase, numbers, and symbols).
- No spaces allowed.
- Length must be between 8 to 15 characters.
- In the New Password field, enter your desired password.
- In the Confirm Password field, re-enter the same password.
- Click Submit.
- Your account is now activated. You may now log in via the Customer Login portal.
What Are the Key Features of AKPK’s Online Portal?
AKPK’s online portal offers several key features designed to make it easier for users to manage their finances. These features include account registration, online appointment booking, access to DMP statements, and personal information updates.
The portal also provides access to financial education resources and allows users to contact AKPK for further assistance. By offering these services online, AKPK ensures that its resources are accessible to a wider audience, including those who may not be able to visit a physical office.
What Are the Key Services Offered by AKPK?
AKPK offers a range of services designed to help individuals and SMEs manage their finances more effectively. These services include financial education workshops, credit counseling, and debt management programs (DMP). Financial education workshops cover topics such as budgeting, saving, and responsible borrowing.
Credit counseling provides personalized advice on managing debt and improving credit scores. The Debt Management Program (DMP) is a structured repayment plan that helps individuals repay their debts in a more manageable way, often with reduced interest rates and extended repayment periods.
How Do I Change My Appointment Date with AKPK?
If you need to change your appointment date with AKPK, log in to your account and navigate to the “DMP” section. From there, select “View Appointment” to see your current appointment details. You can cancel your existing appointment and book a new one by following the prompts. It is advisable to reschedule your appointment as early as possible to ensure availability and avoid any disruptions to your debt management plan.
How Does AKPK Help with Financial Education?
AKPK provides financial education through various modules, learning materials, and tips on responsible credit usage and money management. These resources are available for both individuals and SMEs. The agency also conducts workshops and seminars to educate the public on financial literacy. Topics covered include budgeting, saving, investment, and retirement planning. By improving financial literacy, AKPK aims to empower individuals to make informed financial decisions and avoid excessive debt.
How Do I Update My Personal Information on AKPK?
To update your personal information with AKPK, log in to the AKPK Customer Portal using your User ID and password. Once inside your account, go to the “Registration Details” section and select “Update Profile.” From there, you can make changes to your personal details such as your phone number, email address, and other relevant contact information.
Keeping your profile updated is important because it ensures you receive timely notifications, reminders about your Debt Management Programme (DMP), and other important updates from AKPK. This also helps AKPK maintain accurate records to support your financial management plan effectively.
How Do I Contact AKPK for Further Assistance?
If you need further assistance, you can contact AKPK through their official website or visit one of their service centers. The website provides a “Contact Us” section where you can find the nearest AKPK office. You can also reach out to AKPK via their official Facebook page at https://facebook.com/AKPKofficial. For immediate assistance, you can call their customer service hotline, which is available during business hours.
What Are the Benefits of Using AKPK Services?
Using AKPK services offers several benefits, including improved financial literacy, better debt management, and access to professional financial advice. By participating in AKPK’s programs, you can gain a clearer understanding of your financial situation, develop a realistic budget, and create a plan to repay your debts. The agency’s services are free of charge, making them accessible to individuals from all walks of life. Additionally, AKPK’s debt management programs can help you avoid bankruptcy and improve your credit score over time.
How Does AKPK Support SMEs?
In addition to helping individuals, AKPK also provides support to small and medium enterprises (SMEs). The agency offers financial education workshops tailored to the needs of SMEs, covering topics such as cash flow management, business planning, and access to financing. AKPK also provides credit counseling services to help SMEs manage their debts and improve their financial health. By supporting SMEs, AKPK aims to contribute to the overall economic stability of Malaysia.
What Are the Common Challenges Addressed by AKPK?
AKPK addresses several common financial challenges faced by individuals and SMEs. These include excessive debt, poor credit management, and lack of financial literacy. Through its various programs and services, AKPK helps individuals and businesses overcome these challenges by providing practical solutions and professional guidance. For example, the Debt Management Program (DMP) helps individuals consolidate their debts and repay them in a more manageable way, while financial education workshops equip participants with the knowledge and skills needed to make informed financial decisions.
How Does AKPK Promote Financial Wellness?
AKPK promotes financial wellness by offering a comprehensive range of services designed to improve financial literacy and management. The agency’s financial education workshops, credit counseling services, and debt management programs are all aimed at helping individuals and SMEs achieve financial stability. By providing access to these resources, AKPK empowers people to take control of their finances, avoid excessive debt, and plan for a secure financial future. The agency also conducts research and publishes findings to raise awareness about financial issues and promote best practices in financial management.
How Does AKPK Ensure Data Security?
AKPK takes data security seriously and implements several measures to protect users’ personal and financial information. The agency uses secure encryption protocols to safeguard data transmitted through its online portal. Users are also required to create strong passwords that include a combination of uppercase letters, lowercase letters, numbers, and symbols. AKPK regularly updates its security systems to protect against emerging threats and ensure that users’ information remains safe.
What Are the Eligibility Criteria for AKPK Services?
To be eligible for AKPK services, you must be a Malaysian citizen or a permanent resident. For the Debt Management Program (DMP), you must have a steady source of income and be able to commit to a structured repayment plan. AKPK’s financial education workshops and credit counseling services are available to all individuals and SMEs, regardless of their financial situation. However, certain programs may have specific eligibility criteria, so it is advisable to check with AKPK directly for more information.
How Does AKPK Assist with Credit Score Improvement?
AKPK assists with credit score improvement by providing personalized credit counseling and debt management services. Through the Debt Management Program (DMP), individuals can consolidate their debts and repay them in a more structured manner, which can help improve their credit score over time.
AKPK also offers financial education workshops that teach participants how to manage their credit responsibly and avoid actions that could negatively impact their credit score, such as late payments or excessive borrowing.
How Does AKPK Handle Financial Emergencies?
AKPK provides support for individuals facing financial emergencies through its credit counseling and debt management services. If you are struggling to meet your debt repayments due to an unexpected financial crisis, such as job loss or medical expenses, you can contact AKPK for assistance.
The agency’s financial advisors can help you explore options such as debt restructuring or temporary payment relief to help you manage your financial situation. AKPK also offers financial education resources to help you prepare for future emergencies and build a financial safety net.