To login AmOnline, you can use either the web portal or the mobile app. For the web portal, go to the official AmOnline website at https://ambank.amonline.com.my/web/, enter your registered username, and click “Log In Now.” Verify that your personalized security image appears correctly, then enter your password and click “Login” to access your account.
For mobile banking, download the AmOnline app from the Google Play Store or the Apple App Store. Open the app, enter your username, verify your security image, and enter your password to log in. If you’re a first-time user, you’ll need to register for AmOnline by clicking on “Register for AmOnline” on the login page, entering your preferred credentials, providing your personal and account details, and following the on-screen instructions to complete the registration process.
Sign In AmOnline Internet Banking
What Is AmOnline?
AmOnline is AmBank Malaysia’s internet and mobile banking platform that allows customers to manage accounts, transfer funds, pay bills, and access financial services digitally. It supports features like Quick Balance, DuitNow transfers, and AmSecure for enhanced security. Through AmOnline, users can perform various banking activities such as checking account balances, transferring funds, paying bills, managing credit and debit cards, applying for loans, and accessing investment services.
The platform is accessible via web browsers and mobile applications. AmOnline incorporates security features like AmSecure for transaction authentication, device binding, and a 12-hour cooling-off period when logging in from a new device to enhance user safety.
How to Login AmBank Online Banking?
To login to AmOnline, visit the official AmBank website at https://ambank.amonline.com.my/web/, or open the AmOnline mobile app. Enter your username and password, then complete the authentication process, which may include verifying your security image or using AmSecure for transaction approval. If you forget your password, use the “Forgot Password” option to reset it via SMS or email. First-time users must complete the registration process before logging in. To log in to AmOnline, follow these steps:
- Open your web browser and go to the AmOnline website at https://ambank.amonline.com.my/web/
- You will be brought to the login page.
- Enter your username in the “Username” field.
- 4. Click on the “Log In Now” button.
- Verify the Security Image that is shown on your screen
- 5. Enter your password in the “Password” field.
- 6. Click on the “Login” button to access your account.
If you have not registered for AmOnline, you will need to do so before you can log in. Click on the “Register” link on the login page and follow the instructions to create an account.
How to Register for AmBank Online Banking (AmOnline)?
Before you can log in to AmBank and perform transactions online, you must first register for an account.
- Visit the official AmBank website: https://ambank.amonline.com.my.
- You will arrive at AmBank’s official online banking portal, AmOnline.
- On the portal, click Login/Register Now.
- On the next page, click Register.
- Fill in the required details on the registration page:
- Username: Create a username of your choice. It must be alphanumeric (letters and numbers, no spaces), and between 6–15 characters long.
- Password: Create a secure password. It must be 8–16 characters long, different from your username, and include uppercase letters, lowercase letters, and at least one number. Symbols are optional.
- Confirm Password: Re-enter the same password for confirmation.
- Choose a Security Image for your account. This image will help you verify that you are logging into the correct AmOnline account in the future. If you don’t like the displayed images, click Refresh to view different options.
- Tick the box to agree with the Terms & Conditions.
- Click Next to continue.
- On the following page, select your account type and enter your account number in the given field.
- Confirm your online banking registration using a PIN or TAC, depending on your account type:
- For Savings Accounts, Current Accounts, Debit/ATM Cards, and Credit Cards – enter your PIN.
- For Financing Accounts – enter the TAC (Transaction Authorization Code) sent to your registered mobile number.
- Your registration for AmOnline is now complete.
What to Do If You Forget Your AmOnline Username or Password
If you forget your AmOnline username or password, don’t worry. You can easily recover your login details or reset your password directly from the AmOnline login page. Just follow the steps below:
- Go to the AmOnline login page: https://ambank.amonline.com.my/web/
- Click on the “Forgot Username / Password” link.
- Select your ID Type (e.g. New IC or Passport) and enter your ID number.
- Choose the Account / Card Type linked to your AmOnline registration.
- Follow the on-screen instructions:
- For a forgotten username, verify your identity using your registered mobile number or email.
- For a password reset, you will receive an OTP via SMS or email. Enter the OTP to authenticate and set a new password.
How Do I Enter My AmOnline Username and Password Correctly?
Your username must be 6 to 15 characters long and include a mix of letters and numbers without spaces. The password requires 10 to 18 characters with uppercase, lowercase, numbers, and special symbols (e.g., !@#$%^&*). If you enter the wrong password three times, your account will be locked for security reasons.
Why Does My AmBank Login Session Expire?
Your AmBank login session may expire automatically if you remain inactive for a certain period of time. This is a built-in security feature to protect your account from unauthorized access. To stay safe, always log out after each session and avoid using public or shared devices to access your online banking. If you continue experiencing login issues, it is best to contact AmBank customer support for assistance.
What Does “AmBank Registered Device Expired” Mean?
The “AmBank registered device expired” message usually indicates that your device registration or authentication with AmBank’s online services has expired or is no longer valid. This can happen if you clear your browser cache, update your device, or reinstall the AmBank app. To fix this, you may need to re-register your device. If the problem persists, contact AmBank directly or refer to their official help resources.
Why Can’t I Login to AmOnline Even With the Correct Credentials?
Your account may be inactive, dormant, or locked. An inactive status occurs after 3 months of inactivity, while a dormant status applies after 12 months. If locked due to multiple incorrect password attempts, contact AmBank Call Center at +603 2178 8888 for assistance.
What Is the Security Image Feature in AmOnline?
The security image is a visual verification step to prevent phishing. If the displayed image does not match the one you set up during registration, do not proceed and contact AmBank immediately. This discrepancy could indicate a fraudulent login attempt.
How Does AmSecure Work During Login?
AmSecure is a two-factor authentication (2FA) method for approving high-risk transactions. After entering your credentials, you may need to authorize the login via AmSecure push notification, SMS OTP, or hardware token. First-time logins on a new device trigger a 12-hour cooling-off period for security.
What Should I Do If My AmOnline Account Is Inactive or Dormant?
Reactivate an inactive account by following on-screen authentication steps. If dormant, you must reregister for AmOnline as the previous profile is deactivated. Visit an AmBank branch if updates to your contact details are needed.
Can I Terminate My AmOnline Profile?
Yes, termination requires contacting AmBank’s call center. Once terminated, you must register again to use AmOnline. This ensures no unauthorized access occurs after account closure.
How Do I Ensure Safe Login Practices for AmOnline?
Avoid clicking links in suspicious emails or SMS messages. Always log in via the official AmBank website or app. Enable device binding to restrict access to trusted devices only. Use Kill Switch to immediately block AmOnline access if fraud is suspected.
What Additional Features Can I Access After Logging In?
AmOnline provides fund transfers, bill payments, investment management, and card controls. You can link BonusLink, ASNB, or Tabung Haji accounts for integrated financial tracking. Features like Quick Balance allow discreet balance checks without full login.
Where Can I Get Help If I Encounter Login Problems?
Contact AmBank Customer Care at +603 2178 8888 or email [email protected]. For branch assistance, locate the nearest AmBank outlet via their website. Ensure you have your account details ready for faster resolution.
Why Is It Important to Keep My AmBank User ID and Password Secure?
It is crucial to keep your AmBank login credentials safe at all times, because:
- Protects your personal information – Your AmBank user ID and password guard access to your personal data and financial transactions. If compromised, someone could view your details, steal your identity, or misuse your account.
- Prevents fraud – Cybercriminals are constantly attempting to steal money and data. Keeping your credentials secure reduces the risk of fraud and financial loss.
- Maintains privacy – Your AmBank account contains sensitive information. By safeguarding your login details, you control who can access your private financial records.
- Avoids unauthorized transactions – If someone else gains access, they can perform transactions without your consent. Strong login security helps protect your funds.