To login to Great Eastern, you need to access the e-Connect portal, which is the company’s secure online platform designed for policyholders to manage their insurance portfolios. The login process requires a Great ID, which is a singular account that allows you to access all Great Eastern and Great Eastern Takaful services. If you are a first-time user, you will need to register for a Great ID. For existing users, you can log in using your Great ID and password. If you forget your password, there is an option to reset it. The login process is straightforward and can be completed on the official Great Eastern website or through the direct e-Connect link.
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What Is Great Eastern?
Great Eastern is one of the leading insurance providers in Malaysia, offering a wide range of life and general insurance products. The company is known for its comprehensive coverage options, including life insurance, health insurance, personal accident insurance, and investment-linked policies. Great Eastern is committed to providing excellent customer service through its digital platforms, such as e-Connect, which allows policyholders to manage their policies, make payments, and access important documents online.
How Do I Register for a Great ID?
To register for a Great ID, you need to visit the e-Connect portal at https://econnect-my.greateasternlife.com. Click on the ‘Register Now’ button. You will be asked if you have any Great Eastern policies or certificates. If you do, select ‘Yes’ and proceed to the next step. You will then need to verify your identity using either your Personal ID (Identity Number, Date of Birth, and Gender) or your Policy/Certificate Number (active policy number and Identity Number). Once verified, a One-Time Password (OTP) will be sent to your registered mobile number. You will then create your Great ID by providing a valid email address, preferred name, and password. After completing the registration, you can log in to e-Connect using your Great ID.
How Do I Log In to Great Eastern Using Great ID?
To log in to Great Eastern, go to the e-Connect portal at https://econnect-my.greateasternlife.com. Enter your Great ID and password in the respective fields. Click on the ‘Submit’ button to access your account. If you encounter any issues during the login process, you can contact Great Eastern’s customer service for assistance.
What Should I Do If I Forget My Password?
If you forget your password, you can reset it by clicking on the ‘Forgot Your Password’ link on the e-Connect login page. Enter the email address associated with your Great ID, and an authentication pin will be sent to your email. Use this pin to set a new password. Once the password is reset, you can log in to your account using the new credentials.
What Should I Do If My Account Is Locked?
If your account is locked after three unsuccessful login attempts, you can reset your password using the ‘Forgot Your Password’ option. Follow the same steps as mentioned above to create a new password and regain access to your account.
Can I Log In to Great Eastern From Overseas?
Yes, you can log in to Great Eastern from overseas. The login process remains the same, and you can reset your password if needed. However, ensure that you have an active mobile roaming service to receive the OTP if required during the login or password reset process.
How Do I Update My OTP Mobile Number to Access Great Eastern e-Connect?
To update your OTP mobile number, you can download and complete the Great ID Mobile OTP Update Form available on the Great Eastern website. Submit the completed form via email or at a Great Eastern service counter. Once the update is processed, you will receive OTPs on your new mobile number.
What Should I Do If I Don’t Receive OTP?
If you do not receive the OTP during the login or payment process, ensure that your mobile number is updated in the system. You can update your mobile number by downloading and completing the Great ID Mobile OTP Update Form and submitting it to Great Eastern. If the issue persists, contact your mobile service provider to ensure that you have active roaming services if you are overseas.
What Services Are Available on e-Connect?
e-Connect offers a wide range of services for policyholders. You can view your policy details, including coverage, benefits, and premium information. You can also access financial information such as payment history and policy value. Other services include e-Payment for premium payments, Fund Switch for investment-linked policies, and My Mailbox for sending secure messages to customer service. Additionally, you can update your policy address, contact number, and email address through the portal.
How Do I View My Policy Details on e-Connect?
To view your policy details, log in to e-Connect and select ‘My Portfolio’. Click on ‘View All Policies/Certificates’ and select the policy number you want to view. The policy details will display information such as coverage, benefits, premium, payment history, and nominee/beneficiary details.
How Do I Change My Payment Method or Frequency?
To change your payment method or frequency, log in to e-Connect and go to ‘Service Request’. Select ‘Change Payment Method’ or ‘Change Payment Frequency’ and follow the instructions to update your preferences.
What Documents Can I Access on e-Connect?
e-Connect allows you to access and download various documents, including Premium Paid Statements, Investment-Linked Policy (ILP) Annual Statements, Reversionary Bonus (RB) Annual Statements, and e-Policy Contracts. These documents are stored in the ‘My Document’ section of the portal and can be downloaded in PDF format.
How Do I Download My Statements via Great Eastern e-Connect?
To download your statements, log in to e-Connect and go to ‘My Document’. Select the type of statement you want to download, such as Premium Paid Statement or ILP Annual Statement. The statements are available for the last five years and can be downloaded for your records.
What Is e-Pay and How Does It Work?
e-Pay is a service available on e-Connect that allows policyholders to make premium payments online. You can pay renewal premiums, Automatic Premium Loan (APL) repayments, and reinstatement payments using a credit or debit card. To use e-Pay, log in to e-Connect, select the policy you want to pay for, and click on ‘Pay Now’. You will receive a payment confirmation via SMS and email once the transaction is successful.
Can I Use a Debit Card for e-Pay?
Yes, you can use a debit card issued in Malaysia under Visa or MasterCard for e-Pay. However, you may need to contact your bank to enable e-Commerce transactions if you plan to use the debit card for recurring payments.
What Should I Do If My Payment to Great Eastern Fails?
If your payment fails, you can try again up to three times. If the issue persists, contact your card-issuing bank for further assistance. You can also use alternative payment methods such as internet banking, JomPay, or payments through Great Eastern’s collecting banks.
How Do I Access Great Eastern e-Statements?
e-Statements are available on e-Connect for policies issued from 2019 onwards. To access your e-Statements, log in to e-Connect and go to ‘My Document’. You can view and download statements such as Premium Paid Statements, ILP Annual Statements, and Reversionary Bonus (RB) Annual Statements. These statements are stored for five years and can be accessed at any time.
What Is e-Correspondence in Great Eastern?
e-Correspondence is a service that allows policyholders to receive selected correspondence, such as letters and notices, electronically through e-Connect. This service is automatically available to all e-Connect users. You will receive email or SMS notifications when new e-Correspondence is available. The documents are stored in e-Connect for two years and can be downloaded for future reference.
How Do I Update My Email Address for e-Correspondence in Great Eastern?
To update your email address for e-Correspondence, log in to e-Connect and go to ‘My Account’. Select ‘View Profile’ and update your email address. Alternatively, you can complete the Person Changes Form (PSF01A) and submit it to Great Eastern.
How Do I Contact Great Eastern Customer Service?
For Life Insurance Medical Repricing queries, you can contact the Careline team at +603-48133928 from Monday to Friday, 8.30 am to 5.15 pm (except Public Holidays). For General Insurance Medical Repricing queries (Easi Health and Easi HealthCare), contact the Careline team at +603-42598900 during the same hours. You can also send a secure message through My Mailbox on e-Connect for any other inquiries.