TnG Login (tngportal.touchngo.com.my)

To login to Touch ‘n Go (TnG), you need to visit the official TNG portal at https://tngportal.touchngo.com.my, enter your Username and Password, then select Log In. First-time users must register before logging in. If you forget your password, use the Forgot Password option to reset it via email.

If you have forgotten your TnG password or username, click on the Forgot Password or Forgot Username option and follow the instructions to reset it.

What Is Touch ‘n Go in Malaysia?

Touch ‘n Go is Malaysia’s leading cashless payment system, integral to daily transactions nationwide. It facilitates toll payments, public transport fares, parking fees, retail purchases, and dining payments. It is operated by Touch ‘n Go Sdn Bhd, a subsidiary of CIMB Group, where the platform includes physical cards, RFID tags, and the TNG eWallet app.

With over 88 million cards sold and 20.3 million verified eWallet users, it drives Malaysia’s transition toward a cashless society. TNG eWallet supports financial services like investments, insurance, and remittances through its GOfinance hub and is regulated by Bank Negara Malaysia (BNM) and the Securities Commission.

What is TnG Portal?

The Touch ’n Go Portal (tngportal.touchngo.com.my) is the dedicated online platform for managing physical Touch ’n Go cards and RFID tags. Unlike the TNG eWallet app, which is focused on digital payments and financial services, the TNG Portal is specifically designed to help users manage their physical card accounts.

Through this portal, users can register and link their Touch ’n Go cards, check card balances, view transaction history, submit eRefund requests for expired or damaged cards, report lost cards, and even order new ones online. It is especially useful for those who still use the physical card for tolls, parking, and public transport but want a centralized place to manage their card-related information.

How to Login TnG via tngportal.touchngo.com.my?

To login to the Touch ‘n Go portal, visit https://tngportal.touchngo.com.my directly. Enter your registered Username, Password and click Log In button to access your account. To log in to TnG via their portal, follow these steps:

1. Open your web browser and navigate to the Touch ‘n Go portal by typing in the URL: https://tngportal.touchngo.com.my
2. There should be a Login page
3. Enter your registered Email Address or Username in the respective field.
4. Enter your Password in the respective field.
5. Click on the Log In button to access your account.
6. Done

How Do I Log In to the Touch ‘n Go eWallet App?

To login TNG eWallet, open the app and choose your login method: Enter your registered phone number or email and password, or use Passkey for biometric authentication if enabled. For Passkey, ensure your mobile device has screen lock enabled and supports biometric verification. After completing device-specific authentication steps, you gain access to all eWallet features including payments, investments, and remittances.

What Should I Do If I Forget My Password or Username?

Recover your TNG credentials using the Forgot Password or Forgot Username links on the login page. Provide your registered email address to receive reset instructions. Follow the emailed link to create a new strong password combining uppercase/lowercase letters, numbers, and symbols. If issues persist, contact TNG’s customer service at +603-2714 8888 (card/RFID) or +603-5022 3888 (eWallet).

How Do I Register for a Touch ‘n Go Account?

First-time users must register before logging in. For the TNG portal, select Register here on the login page and provide personal details like your IC number, email, and phone number. For the TNG eWallet, download the app and follow the in-app registration prompts, which include identity verification and setting a password. Registration requires Malaysian identification and a local mobile number.

How Can I Contact Touch ‘n Go Customer Service for Login Issues?

Reach TNG support via phone, email, or in-person visits. For card/RFID issues, call +603-2714 8888 or email [email protected]. For eWallet problems, call +603-5022 3888 or submit a query through the careline-webform. Visit service centers at Bangsar South (Tower 6, Avenue 5) or Nu Sentral Mall (Level 2). Phone support operates daily for eWallet users and weekdays for card/RFID.

How Do I Keep My Touch ‘n Go Login Details Secure?

Protect your TNG account with strong unique passwords and regular password updates. Avoid password reuse across platforms. Enable two-factor authentication (2FA) or Passkey for biometric login where available. Reject unsolicited emails or messages requesting login details. Monitor accounts for unusual activity. TNG secures funds via trustee accounts with reputable banks and complies with BNM’s cybersecurity standards.