To log in to SMRP (Sistem Maklumat Rawatan Pelanggan), users need to access the official portal at https://myhdw.moh.gov.my/public/home and enter a valid username and password. For first-time users, account activation is required by following the instructions sent to the registered email. If a user forgets their password, it can be reset by clicking the “Forgot Password” link on the login page and completing the steps to receive a reset link via email or SMS.
SMRP also serves a function in Malaysia’s healthcare system. It records essential information such as client demographics, diagnoses, procedures, admission, and discharge details, and channels this data into the Malaysian Health Data Warehouse (MyHDW). By doing so, SMRP provides a standardized data source for nationwide healthcare analytics, supporting better research, policy-making, and improvements in patient care.
Sign In SMRP (Sistem Maklumat Rawatan Pelanggan)
What Is SMRP?
The SMRP (Sistem Maklumat Rawatan Pelanggan) is a web-based treatment information system in Malaysia used to collect detailed, primary client (patient) data from healthcare facilities. It records essential information such as client demographics, diagnoses, procedures, admission, and discharge details, and channels this data into the Malaysian Health Data Warehouse (MyHDW). By doing so, SMRP acts as a source of healthcare information that supports integration across facilities and enhances data-driven decision-making, research, and quality of care within the national health system.
What Is the Function of SMRP?
Key functions of SMRP include data collection, where client information is captured directly from healthcare providers, and data content management, which ensures systematic recording of demographics, clinical details, and treatment procedures. It also functions as an integration tool with MyHDW, ensuring standardized and harmonized data transfer. For hospitals and clinics without a full Hospital Information System (HIS), SMRP serves as the main data entry platform, making it indispensable for nationwide coverage. The data from SMRP provides the raw foundation for MyHDW analytics, enabling insights into clinical outcomes, operational efficiency, and national health trends.
In relation to MyHDW, SMRP is one of its key data sources, alongside the Patient Registry Information System (PRIS). Data variables between SMRP and MyHDW are harmonized to avoid duplication and preserve data integrity. This structured approach ensures that MyHDW builds a comprehensive national healthcare dataset, covering both public and private facilities across Malaysia.
How to Login the SMRP Portal?
To access the SMRP (Sistem Maklumat Rawatan Pelanggan) portal, users must visit the official website at https://myhdw.moh.gov.my/public/home. Below is the steps to sign-in to SMRP portal:
- Go to the official SMRP portal at https://myhdw.moh.gov.my/public/home, accessible via desktop or mobile devices.
- On the homepage, click the “Login” (Log Masuk) button to open the login page.
- Enter your username or registered identification number (such as your IC number) in the designated field.
- Type in your password in the password field.
- Click the “Login” button to proceed.
- Upon successful login, you will be redirected to the SMRP dashboard, where you can manage healthcare-related tasks such as patient records and appointments.
- Remember, SMRP also serves as a national health data system, recording client demographics, diagnoses, procedures, admission, and discharge details, which are then integrated into the Malaysian Health Data Warehouse (MyHDW) for nationwide analysis and reporting.
If a user forgets their password, they can reset it by selecting the “Forgot Password” link on the login page. The system will prompt them to enter their registered email address or identification number, after which they will receive an email or SMS with password reset instructions. For first-time users, account activation is also required, with instructions typically sent to the registered email during initial registration.
How to Register for SMRP Access?
To register for SMRP access, users must complete the MyHDW – SMRP – PRIS User Registration Form. This form requires personal information, such as the user’s full name, email address, and contact details, as well as details about their role and the healthcare facility they are associated with.
The form must be approved by the user’s supervisor or head of department before it is submitted to the Pusat Informatik Kesihatan (PIK) for processing. Once approved, the user will receive an activation email to set up their account. Below is the guide to register SMRP:
- Obtain and complete the MyHDW – SMRP – PRIS User Registration Form.
- Fill in the required personal information, including full name, email address, and contact details.
- Provide professional details, such as your role and the healthcare facility you are affiliated with.
- Submit the completed form for approval by your supervisor or head of department.
- After approval, forward the form to the Pusat Informatik Kesihatan (PIK) for processing.
- Once your application is processed, you will receive an activation email.
- Follow the instructions in the email to activate your account and set up your login credentials.
How to Activate Your SMRP Account for the First Time?
First-time users must activate their SMRP account before they can log in. After registering, users will receive an activation email from MyHDW Support @ MIMOS in their official email inbox. This email will contain a link to activate the account. Users should click the link and follow the on-screen instructions to complete the activation process. If the activation email is not received, users should check their spam folder or contact the MIMOS Helpdesk for assistance. Below is the step-by-step guide to active SMRP account:
- After completing registration, check your official email inbox for an activation email from MyHDW Support @ MIMOS.
- Open the email and locate the activation link provided.
- Click the link and follow the on-screen instructions to complete the account activation process.
- If the activation email is not in your inbox, check your spam or junk mail folder.
- If you still cannot find the email, contact the MIMOS Helpdesk for further assistance.
What Are the Common Issues During SMRP Login?
Several common issues may arise during the SMRP login process. These include inactive accounts, incorrect login credentials, and system maintenance periods. If an account has been inactive for more than six months, it may be deactivated, requiring the user to reactivate it by logging in.
Users should also ensure that they are entering the correct username and password, paying attention to case sensitivity. Additionally, the SMRP system may be temporarily unavailable during scheduled maintenance, which is usually announced in advance on the MyHDW portal.
What Are the Security Measures for SMRP Login?
To ensure the security of sensitive health data, SMRP employs several security measures. Users are encouraged to create strong passwords that include a combination of uppercase and lowercase letters, numbers, and special characters.
It is also recommended to avoid using public Wi-Fi networks when accessing the SMRP portal, as these networks may be less secure. After each session, users should log out of the portal, especially when using shared or public computers.
How to Resolve Mi-TCK Activation Issues?
Mi-TCK (Mi-Time Constrained Key) is one of the authentication methods used for SMRP login. If a user’s Mi-TCK is inactive (indicated by a yellow button), they can reactivate it by logging into MyHDW and clicking the “Can’t Access Your Account?” link.
From there, users should select the Mi-TCK option and follow the prompts to reset their authentication key. Users will receive an SMS from MIMOS @ 62000 containing a verification code, which must be entered to complete the process. Common reasons for Mi-TCK issues include changing phones, updating phone numbers, or resetting the Mi-TCK application.
What Are the User Roles in SMRP?
SMRP assigns different user roles based on the individual’s responsibilities within the healthcare system. These roles include Regular User, Power User, and Viewer. Regular Users are typically responsible for data entry, such as medical records officers or nurses who input patient data.
Power Users have additional privileges, such as generating reports or managing data at a higher level. Viewers, on the other hand, have read-only access to data and are often involved in monitoring or planning activities. Each role is assigned specific permissions to ensure that users only access the data necessary for their tasks.
What Are the System Requirements for SMRP?
To access SMRP, users need a stable internet connection and a compatible web browser. The system is optimized for modern browsers such as Google Chrome, Mozilla Firefox, and Microsoft Edge. Users should ensure that their browser is updated to the latest version to avoid compatibility issues.
Additionally, some features, such as Mi-TCK authentication, require a smartphone with the Mi-TCK app installed, which is available for download on both Google Play and the Apple App Store.
What Are the Benefits of Using SMRP?
SMRP offers several benefits to healthcare providers and patients. The system allows for efficient management of patient records, reducing the time spent on manual data entry and retrieval. It also enables real-time access to patient data, which is crucial for making informed medical decisions.
For patients, SMRP provides a convenient way to access their medical records, schedule appointments, and view test results online. The system’s integration with other healthcare platforms, such as PRIS and GIS, further enhances its utility by providing a comprehensive view of patient health data.
How to Contact Support for SMRP Login Issues?
If users encounter issues during the SMRP login process, they can contact the MIMOS Helpdesk for assistance. The helpdesk can be reached via phone at 1300-88-8030 or by email at [email protected].
Users should provide detailed information about the issue they are facing, including any error messages received, to facilitate a quicker resolution. Additionally, users can refer to the FAQ section on the MyHDW portal for solutions to common problems.
What Are the Data Privacy Measures in SMRP?
SMRP adheres to strict data privacy and security protocols to protect sensitive patient information. The system complies with the Personal Data Protection Act (PDPA) 2010, which governs the collection, storage, and use of personal data in Malaysia.
Access to patient records is restricted to authorized personnel only, and users are required to log out after each session to prevent unauthorized access. Any breach of data privacy is subject to legal penalties under the PDPA.
How to Update Personal Information in SMRP?
Users can update their personal information, such as contact details or job title, by accessing their profile settings within the SMRP portal. It is important to keep this information up to date to ensure that users receive important notifications and can be contacted in case of any issues. If users are unable to update their information, they should contact their system administrator or the MIMOS Helpdesk for assistance.
What Are the Maintenance Schedules for SMRP?
SMRP undergoes regular maintenance to ensure optimal performance and security. Maintenance schedules are usually announced in advance on the MyHDW portal. For example, a recent maintenance notice indicated that the system would be unavailable on February 6, 2025, from 9:00 PM to 10:00 PM.
During these periods, users will not be able to access the system. It is recommended that users plan their activities around these schedules to avoid disruptions.
How to Access SMRP During Maintenance?
During scheduled maintenance, the SMRP system is temporarily unavailable. Users should check the MyHDW portal for announcements regarding maintenance schedules and plan their activities accordingly.
If urgent access is required during maintenance, users should contact the MIMOS Helpdesk to inquire about alternative solutions. However, in most cases, users will need to wait until the maintenance period is over to regain access to the system.
What Are the Reporting Features in SMRP?
SMRP offers robust reporting features that allow users to generate detailed reports on patient data, treatment outcomes, and healthcare facility performance. These reports can be customized based on specific criteria, such as patient demographics, diagnosis codes, or treatment procedures.
The system also supports ad hoc queries, enabling users to extract data for analysis or decision-making purposes. These features are particularly useful for healthcare administrators and policymakers who rely on accurate and timely data to improve healthcare services.
How to Ensure Compliance with SMRP Usage Policies?
Users must comply with the usage policies outlined in the MyHDW Access Guidelines to ensure the proper use of SMRP. These policies include restrictions on data sharing, requirements for data accuracy, and guidelines for reporting data breaches.
Users should familiarize themselves with these policies and seek clarification from their supervisors or the Pusat Informatik Kesihatan (PIK) if they have any questions. Non-compliance with these policies may result in disciplinary action or legal consequences.