To log in to AffinAlways, visit the official website at www.affinalways.com and click on the “Login” button. Enter your registered username and password to access your account. For mobile banking, download the AffinAlways app from the Google Play Store or the Apple App Store.
Once installed, open the app and log in using your existing credentials. If you’re a first-time user, you’ll need to register by visiting any Affin Bank branch to verify your identity and obtain a reference number. Then, go to the Retail Internet Banking portal, click on “First Time Login,” and follow the on-screen instructions to complete your registration.
Sign In Affin Always
What Is AffinAlways?
AffinAlways is Affin Bank’s digital banking platform that offers customers secure and convenient access to a comprehensive suite of financial services. Through AffinAlways, users can manage their accounts, perform fund transfers, pay bills, apply for new products, and monitor transaction history—all from a single, user-friendly interface. The platform is accessible via desktop and mobile devices, providing flexibility and ease of banking anytime, anywhere. For enhanced security, AffinAlways integrates AffinSecure, a built-in authentication feature that replaces traditional SMS TACs for transaction approvals.
How to Login AffinAlways Using Mobile App?
To access AffinAlways, open the AffinAlways mobile banking app and enter your username and password. For returning users, biometric authentication options such as fingerprint or facial recognition are available for quicker access, provided your device supports these features. Ensure that your app is updated to the latest version (e.g., v8.0.19 as of March 2025) to avoid potential login issues.
If you are a first-time user, you must complete the registration process. This involves visiting any AFFIN branch to verify your identity and obtain a Reference Code. Once you have the Reference Code, go to the Retail Internet Banking portal, click on “First Time Login,” and follow the on-screen instructions to set up your login credentials.
How to Register my Device to Use AffinAlways?
After setting up your credentials, login to the app, agree to the Terms & Conditions, and register your device by entering the 6-digit TAC (Transaction Authorization Code) sent to your registered mobile number. Subsequently, activate AffinSecure within the app by entering another TAC received via SMS. Finally, perform self-activation of AffinSecure by calling the Affin Bank Call Centre at 03-8230-2222 and following the Interactive Voice Response (IVR) instructions.
Once these steps are completed, you can start using AffinAlways for your banking needs, including secure transaction approvals via AffinSecure.
What Are the Steps for First-Time AffinAlways Login?
First-time users must register via the AffinAlways app or retail internet banking (RIB) portal. The process involves agreeing to terms and conditions, creating a username and password, confirming identity details, and completing verification. If logging in via the RIB portal (rib.affinalways.com), users must also validate their Secure Word and Secure Image. After registration, users can access the app with their credentials.
What If You Forgot Your AffinAlways Username or Password?
If you’ve forgotten your AffinAlways username or password, you can reset them through the AffinAlways Retail Internet Banking (RIB) portal. Visit rib.affinalways.com, and on the login page, click on the “Forgot Username” or “Forgot Password” link. You’ll be prompted to enter required details such as your IC number and either your Credit/Debit/Virtual Card Number and PIN or answer your Challenge Questions. Follow the on-screen instructions to reset your credentials.
If you encounter issues during the reset process or require further assistance, you can contact Affin Bank’s Customer Careline at 03-8230 2222 or visit your nearest Affin Bank branch.
Why Is Your AffinAlways Login Session Expired?
Login sessions expire due to inactivity or security protocols. The app automatically logs users out after prolonged inactivity to prevent unauthorized access. If your session expires, re-enter your credentials or use biometric authentication to log in again. Clearing the app’s cache or updating to the latest version may resolve persistent session issues.
How to Resolve AffinAlways Login Approval Failures?
Failed transaction approvals often occur due to outdated app versions or unregistered AffinSecure. Users must approve transactions via AffinSecure, the app’s built-in authentication tool. If notifications are delayed, deregister and re-register AffinSecure in the app settings. For recurring issues, contact Affin Bank via AffinMY Facebook Messenger or X (Twitter) DM.
What Are the Security Measures for AffinAlways Login?
AffinAlways uses biometric login, AffinSecure, and encrypted data transmission. The app complies with Bank Negara Malaysia’s security standards, requiring multi-factor authentication for transactions. Users must avoid sharing login details and ensure their devices are malware-free. Financial and personal data are encrypted, but users should review the app’s privacy policy for data collection details.
What Should You Do If AffinAlways Login Fails Repeatedly?
Repeated failures may indicate account lockouts or system errors. Reset your password, ensure your device meets technical requirements, or switch to the RIB portal (rib.affinalways.com) as a temporary workaround. For unresolved issues, visit an Affin Bank branch with your identification documents.
How to Contact Affin Bank for Login Support?
Customer support is available via phone (+60382302222), Live Chat, or social media. Users can also email [email protected] or visit Menara Affin in Kuala Lumpur for in-person assistance. Provide your account details and error descriptions for faster resolution.
Why Did Affin Bank Replace SMS TAC with AffinSecure?
The shift to AffinSecure in July 2024 aimed to reduce SMS-based fraud. The change aligns with Bank Negara Malaysia’s mandate for stronger authentication in digital banking. Users must now approve transactions via the app instead of SMS codes.
How to Ensure Safe AffinAlways Login Practices?
Avoid public Wi-Fi for banking, enable biometric login, and monitor account activity. Report suspicious transactions immediately via Affin Bank’s 24/7 helpline. The bank will never request passwords via email or phone calls.
What Are the Alternatives If AffinAlways Is Unavailable?
Use Affin Bank’s RIB portal (rib.affinalways.com) or visit a branch. The RIB portal supports most app features, including fund transfers and bill payments. For urgent transactions, ATM services remain available.
How to Update AffinAlways for Optimal Login Performance?
Check the App Store or Google Play for updates monthly. Enable auto-updates to ensure you have the latest security patches. The March 2025 update (v8.0.19) fixed bugs affecting login approvals.
What Data Does AffinAlways Collect During Login?
The app collects personal and financial data, encrypted during transmission. This includes contact details, transaction history, and device location. Users can review data practices in the app’s privacy policy under “App Privacy” settings.
How Long Does AffinAlways Maintain Login Sessions?
Sessions typically expire after 15 minutes of inactivity. Prolonged sessions risk security breaches. Users must re-authenticate for sensitive actions like large transfers.
What Are the Penalties for Unauthorized AffinAlways Access?
Unauthorized access violates Malaysia’s Computer Crimes Act 1997, punishable by fines or imprisonment. Affin Bank monitors login attempts and may freeze accounts after multiple failed tries. Users must report lost devices or phishing attempts immediately.