To login and activate AffinSecure, download AffinAlways mobile banking app from the Google Play Store or the Apple App Store. Make sure your device meets the minimum system requirements, for Android version 11.0 or iOS version 15.0 and above. Once installed, open the app and login using your existing AffinAlways username and password. Upon first login, you’ll be prompted to register your device by entering the 6-digit TAC (Transaction Authorization Code) sent to your registered mobile number.
After verifying your device, go to the ‘Menu‘ within the app, select ‘Settings‘, and then choose ‘AffinSecure‘. Click ‘Yes‘ to proceed with registration, enter the 6-digit TAC received via SMS, and click ‘Verify’. Following successful registration, perform AffinSecure self-activation by calling the Affin Bank Call Centre at 03-8230-2222 and following the Interactive Voice Response (IVR) instructions. Once activated, you can start using AffinSecure to approve or reject transactions directly through the AffinAlways app.
Sign In AffinSecure
What Is AffinSecure?
AffinSecure is Affin Bank‘s enhanced authentication feature integrated within the AffinAlways mobile banking app. Introduced to replace the traditional SMS TAC (Transaction Authorization Code), AffinSecure provides a more secure and convenient method for authorizing all online financial transactions, regardless of the amount. Users can approve or reject transactions directly through the app using push notifications, thereby minimizing the risk of SMS fraud.
How to Access AffinSecure After Migration?
Accessing AffinSecure now requires logging into the AffinAlways mobile banking app. The migration means users no longer need a separate AffinSecure app. All authentication requests appear as push notifications or in-app approvals within AffinAlways.
How to Login AffinSecure?
To login to AffinAlways for AffinSecure authentication, open the app and enter your username and password. If you have biometric login enabled, use fingerprint or facial recognition for faster access. Once logged in, any transaction requiring AffinSecure approval will trigger a prompt within the app.
Below is the steps to log in and activate AffinSecure:
- Download the AffinAlways App
Install the AffinAlways mobile banking app from the Google Play Store or the Apple App Store. Ensure your device meets the minimum system requirements: Android version 11.0 or iOS version 15.0 and above. - Log In to the App
Open the app and log in using your existing AffinAlways username and password. - Register Your Device
After logging in, you’ll be prompted to register your device. Enter the 6-digit TAC (Transaction Authorization Code) sent to your registered mobile number to verify your device. - Activate AffinSecure
Once your device is registered, navigate to the ‘Menu’ within the app, select ‘Settings’, and then choose ‘AffinSecure’. Click ‘Yes’ to proceed with registration. Enter the 6-digit TAC received via SMS and click ‘Verify’. - Perform Self-Activation via Call Centre IVR
After successful registration, perform AffinSecure self-activation by calling the Affin Bank Call Centre at 03-8230-2222 and following the Interactive Voice Response (IVR) instructions. - Start Using AffinSecure
Upon completion of the activation process, you can start using AffinSecure to approve or reject transactions directly through the AffinAlways app.
What If It Is Your First Time Logging In?
First-time users must register for AffinAlways mobile banking before accessing AffinSecure. Visit the official Affin Bank website or download the app, then select First Time Login. Enter your 16-digit card number, ID type (e.g., MyKad), ID number, and ATM PIN. Request a TAC via SMS to complete registration.
How to Reset Your AffinAlways Password?
Resetting your AffinAlways password requires navigating to the Forgot Password option on the login screen. Enter your registered username and follow the SMS TAC verification process. Create a new password adhering to the bank’s security requirements, typically a mix of uppercase, lowercase, numbers, and special characters.
What Transactions Require AffinSecure Approval?
All financial transactions on AffinAlways internet or mobile banking require AffinSecure approval. This includes fund transfers, bill payments, and third-party transactions, regardless of the amount. The system replaces SMS TAC entirely for transaction authorization.
How to Approve Transactions Using AffinSecure in AffinAlways?
Approving transactions via AffinSecure in AffinAlways involves two methods. For internet banking, confirm the transaction on the web platform, then approve the push notification on your mobile device within 120 seconds. For mobile banking, complete the transaction in-app and tap Approve when prompted.
What If AffinSecure Notifications Are Not Received?
Missing AffinSecure notifications may result from app permissions or outdated software. Ensure AffinAlways is updated to the latest version (e.g., v8.0.19 as of March 2025). Check notification settings and re-register AffinSecure via the app’s security settings if issues persist.
Where to Get Support for AffinSecure Login Issues?
Affin Bank provides support through multiple channels including Live Chat on AffinAlways web, Facebook Messenger (AffinMY), and X (Twitter) DM. For urgent issues, call +603 8230 2222 or email [email protected]. The bank advises clearing app cache or reinstalling the app if login problems continue.
Is AffinSecure Mandatory for All Users?
AffinSecure is mandatory for all Affin Bank customers conducting online transactions. The migration from SMS TAC to in-app authentication aligns with Bank Negara Malaysia’s 2024 regulatory requirements to combat financial fraud. Users without the AffinAlways app must download it to perform transactions.
What Are Common AffinSecure Login Errors?
Common errors include failed biometric recognition, expired sessions, or unresponsive approval prompts. These are often resolved by restarting the app, updating the OS, or ensuring stable internet connectivity. Persistent issues should be reported to Affin Bank’s technical support.
How Secure Is AffinSecure Compared to SMS TAC?
AffinSecure offers higher security than SMS TAC by eliminating SIM-swap risks. The in-app authentication uses encrypted push notifications and does not share OTPs via text. Affin Bank states that the system complies with PCI DSS and Malaysia’s RMiT security standards.
Can AffinSecure Be Used on Multiple Devices?
AffinSecure is tied to a single registered device for security reasons. If you switch phones, deregister AffinSecure on the old device and re-register on the new one via the AffinAlways app’s security settings. This prevents unauthorized access.
What Are the System Requirements for AffinAlways?
AffinAlways requires iOS 15.0+ or Android 8.0+. The app occupies 269.6 MB on iOS and varies slightly on Android. Users report smoother performance on devices with at least 3GB RAM and updated operating systems.
Does AffinSecure Work Overseas?
AffinSecure functions abroad if the registered mobile device has internet access. Roaming charges may apply for SMS TAC during registration. Transactions are processed as long as the AffinAlways app connects to Affin Bank’s servers.
How to Update AffinAlways for AffinSecure?
Updating AffinAlways ensures uninterrupted AffinSecure service. Enable auto-updates in Google Play Store or Apple App Store. Manual updates require searching for AffinAlways and selecting Update. The latest version as of 2025 is 8.0.19, which includes bug fixes.
What Happens If You Uninstall AffinAlways?
Uninstalling AffinAlways disables AffinSecure approvals. Reinstall the app and log in to restore functionality. For security, the bank may require re-verification via SMS TAC if the app is reinstalled on a new device.
Are There Alternatives to AffinSecure for Authentication?
No alternatives exist for AffinSecure as SMS TAC was fully phased out in July 2024. Customers must use AffinAlways for all transaction approvals. The bank confirms this shift is permanent to align with enhanced cybersecurity protocols.
How Long Does AffinSecure Approval Take?
AffinSecure approvals are instant if the app is active. Push notifications expire in 120 seconds, requiring re-initiation of the transaction if not approved in time. Delays may occur due to poor network connectivity.
What If Your Registered Phone Is Lost or Stolen?
Immediately contact Affin Bank at +603 8230 2222 to freeze AffinSecure access. Visit a branch with your MyKad and account details to deregister the lost device. Re-register on a new phone after identity verification.
Does AffinSecure Support Business Accounts?
Business accounts use AFFINMAX Mobile for authentication, a separate app with similar 2FA features. AFFINMAX supports transaction approvals, account monitoring, and multi-user authorization for corporate clients.
How to Troubleshoot AffinSecure Biometric Failures?
Biometric failures may occur if fingerprints or facial data are not properly registered. Re-enable biometric login in AffinAlways > Security Settings and ensure your device’s OS supports the feature. For persistent issues, switch to manual password entry.
What Are Affin Bank’s Official Resources for AffinSecure?
Affin Bank provides FAQs, video tutorials, and step-by-step guides on its website. Visit www.affinbank.com.my or access in-app support via the Help section. The bank also updates users through Facebook and X (Twitter).
How Does AffinSecure Handle Scheduled Transactions?
Scheduled transactions still require AffinSecure approval at the execution time. The system sends a push notification when the transaction processes, ensuring real-time authorization even for future-dated payments.
Can You Use AffinSecure Without Internet Banking?
AffinSecure is mandatory for both internet and mobile banking transactions. Even if you initiate a transfer via the website, approval must be completed through the AffinAlways app, which requires an internet connection.
What Security Measures Protect AffinSecure?
AffinSecure employs end-to-end encryption, device binding, and session timeouts. The bank monitors for suspicious login attempts and may temporarily lock accounts after multiple failed approvals. Users receive SMS alerts for unauthorized access attempts.
How to Check AffinSecure Transaction History?
Approved and rejected transactions appear in the AffinAlways app’s Activity Log. For detailed records, visit AffinAlways internet banking > Transaction History. Each entry includes timestamps, recipient details, and approval status.
What Are User Complaints About AffinSecure?
Common complaints include delayed notifications and app crashes, particularly on older devices. Affin Bank advises clearing cache, updating the app, or using a secondary device if primary device compatibility issues arise.
Does AffinSecure Support Joint Accounts?
Joint account holders must register AffinSecure individually. Each user receives separate approval requests for transactions, ensuring all authorized parties consent before funds are transferred.
How to Disable AffinSecure Temporarily?
AffinSecure cannot be disabled as it is the bank’s primary authentication method. For account security, users must approve all transactions via the app, with no opt-out option available.