To access your AIA account, visit the AIA+ Customer Portal. Enter your registered User ID and password to log in. If you’re a new user, click on “Register an account” and follow the on-screen instructions, which include verifying your identity with your NRIC or passport number and setting up your login credentials. For assistance with registration or login issues, refer to the AIA+ Guide or contact AIA’s customer service.
AIA is a leading life insurance provider in Malaysia, offering health, wealth, and protection solutions. The AIA+ portal allows users to manage policies, submit claims, and access employee benefits digitally.
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What Is AIA in Malaysia?
AIA is a multinational insurance group serving Malaysian customers since 1948. It provides life insurance, medical coverage, investment-linked plans, and employee benefits. AIA Malaysia operates under AIA Bhd and AIA Public Takaful Bhd, with over 3 million policyholders.
AIA Malaysia serves over 5.2 million customers nationwide through a vast network of Life Planners, bank partners, corporate sales teams, and brokers.The company’s digital platforms, including AIA+ and the AIA+ mobile app, enable users to manage policies, track AIA Vitality rewards, and access telehealth services.
How To Login AIA+?
To login to AIA, you need visit https://www.aia.com.my/en/my-aia/myaia-login.html, enter User ID and Password, and click Login button. If you forget your User ID or Password, use the Forgot User ID/Password option to reset them via OTP verification. First-time users must register for an AIA+ account before logging in.
What Are the Steps to Log In to AIA+ for the First Time?
First-time login requires account registration. Users must have an active AIA policy, employee benefit plan, or AIA Vitality membership. Download the AIA+ app or visit the portal, click Sign Up Here, and follow the verification steps using your NRIC or passport number. After receiving an OTP, set a password to complete registration.
How Do You Retrieve a Forgotten AIA+ User ID or Password?
Retrieve your User ID or Password by selecting Forgot User ID/Password on the login page. Enter your NRIC or passport number for verification. An OTP will be sent to your registered mobile number. Input the OTP and create a new password. If your contact details are outdated, contact AIA+ Careline at 1300 88 1899 for assistance.
What Should You Do If the AIA+ Login Fails?
Login failures may occur due to incorrect credentials, expired sessions, or system maintenance. Ensure your User ID and Password are entered correctly. Clear your browser cache or update the AIA+ app if the issue persists. During scheduled maintenance, such as the 22nd February 2025 (11:00 PM MYT) to 23rd February 2025 (7:00 AM MYT) downtime, access will be unavailable.
How Do Corporate Clients Log In to the AIA+ Corporate Portal?
Corporate clients log in using the same User ID and Password but access the dedicated AIA+ Corporate Portal. This platform manages employee benefits, e-Invoice adoption, and e-Policy documents. For e-Invoice support, refer to the Corporate Solutions circular dated 3 May 2024.
What Are the Common AIA+ Login Issues and Solutions?
Common issues include OTP delays, account lockouts, and biometric authentication errors. Ensure stable network connectivity and check your SMS inbox for OTPs. For locked biometric settings (e.g., fingerprint or Face ID), log in manually with your User ID and Password, then reset the biometric feature in your device settings.
Where Can You Get Help for AIA+ Login Problems?
Contact AIA+ Careline at 1300 88 1899 or email [email protected] for login support. The Report An Issue feature in the app or website also submits technical problems directly to AIA’s support team.
What Are the System Requirements for AIA+ Mobile App Login?
The AIA+ app requires iOS 14.0+ or Android 8.0+. The latest version (6.1.3 as of December 2024) includes wallet-based policy payments and performance upgrades. Download it from the Apple App Store or Google Play Store.
How Does AIA+ Ensure Login Security?
AIA+ uses OTP verification, encryption, and session timeouts to protect accounts. Sessions expire after inactivity, requiring re-login. The app complies with Malaysia’s Personal Data Protection Act (PDPA) and encrypts data during transmission.
What Additional Services Can You Access After Logging In to AIA+?
Logged-in users can view policy details, submit claims, link AIA Vitality devices, and consult doctors via the app. The portal also provides e-Policy documents, premium payment options, and exclusive rewards for health and wellness activities.
How Do You Update Your Contact Details for AIA+ Login?
Update your email or mobile number under the profile settings in the AIA+ app or portal. If your old contact details are inactive, call AIA+ Careline for manual verification. This ensures uninterrupted OTP delivery for future logins.
What Is the AIA+ App’s Role in Policy Management?
The AIA+ app consolidates policy management, claims, and wellness tracking. Users can check coverage limits, renewal dates, and claim statuses. For example, medical cardholders view their RM8 million annual limit directly in the app.